Hi Tobilouise,
Thank you for your review of the Delta Faucet model T17494-I Linden™ Monitor® 17 Series Tub & Shower Trim With In2ition® In Chrome. We appreciate your feedback and please accept our sincere apology for the inconvenience you are experiencing.
This faucet trim does use nonmetallic parts to ensure a long-lasting, high-quality product while maintaining safety control for the various temperatures of water that go through the product. With any showerhead or hand shower, for example, the part of the faucet that you would grab onto is typically made of plastic or a plastic mixture, as metal is heavier, susceptible to corrosion and retains heat.
As the manufacturer, we are committed to supplying you with a quality product that delivers the expected performance. Please contact us directly if you have any questions or need additional assistance. Thank you for being a loyal Delta Faucet customer. We appreciate your business and look forward to continuing to serve you!
Best Regards,
Bryan
Digital Communications Specialist
(800) 345-3358
customerservice@deltafaucet.com