We are sorry to hear about the wrong parts. Our storm doors and parts are backed by a Limited Warranty. However, incorrect, missing or damaged part out of the box is covered under the 90 day Oops-Proof warranty. The Oops-Proof warranty is different from the Limited Warranty for the door and its parts after the door has been installed. We want to assist you with your concern. Please contact the Andersen Solution Center at 855-337-8822 for assistance about your door. - Arnie