Bert,
We are sorry to hear about the issues you’ve been experiencing with the water heater that you have reviewed. It can be frustrating when a product doesn’t perform as expected, especially when the maintenance instructions provided by the manufacturer don’t seem to cover the issue.
It’s important to note that while the manual might not mention it, many manufacturers do recommend regular maintenance for their products, which can sometimes include steps not outlined in the manual. However, it’s understandable that you weren’t aware of this if it wasn’t clearly communicated.
If you’re still having problems with the water heater, it might be worth reaching out to a professional plumber or our Technical Support team who specializes in tankless water heaters. They might be able to provide further assistance or suggest a solution.
Remember, it’s always important to ensure that any maintenance or repairs are carried out by a qualified professional to avoid any potential safety risks. We hope this helps, and we wish you the best of luck with your water heater! For assistance please call, 877-474-6473 between the hours of 9 A.M. and 5 P.M. EST Monday through Friday.
Derius