We are sorry to hear that you were not satisfied with your purchase. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced. Please file a claim regarding this here: https://d30000001hmdweag.my.salesforce-sites.com/FiskarsWarranty/. If you receive an error message, please email your name, shipping address, photo of your entire item and the issue to: warranty@fiskars.com