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Customer Reviews for GE 23.7 cu. ft. French Door Refrigerator in Black, ENERGY STAR

Internet #206874327

Model #GFE24JGKBB

Store SKU #1001731850

  • 32 3/4 in. french door refrigerator with LED lighting
  • Advanced water filtration (uses XWFE filter)
  • Quick space shelf slides out allowing you to store tall items

Customer Reviews

  • 4.2
    out of 3,026 reviews
  • 82% recommend this product
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Showing 1-30 of 3,026 reviews
Filters are expensive
Very nice roomy very well built my only complaint we use the icemaker and water the filters drop so fast in percent we have had it for two months and it’s already at 53 percent it’s expensive to keep a filter on it at this point only negitive so far is the filter
by
    • Recommended
    Not bad
    Kind of loud, needs a butter dish, getting anything from the freezer is fairly clumsy, would be better if the ice container was clear
    by
      • Recommended
      Doors
      We believe we will like the refrigerator overall. However, very disappointed that the doors cannot be adjusted as ours are uneven.
      by
        OK So Far
        Had the unit for about 3 weeks. Good: Love the visibility inside the unit. Very spacious, bright and you can see what is in all of the drawers very clearly. Good in door storage. Split height shelf is a good idea but feels weak and is kind of hard to slide back an forth. Fingerprint resistant exterior is amazing! French doors engage solidly when closing which is reassuring. Dispenses ice well but it is loud when doing so. Needs Improvement: Needs to be set to 36 degrees in order to keep food in safe zone around 39 degrees. Would be better if backlighting included words on the panel at night. Also, some brands have a combined mechanism (LG) that allows you to dispense ice and water without having to press buttons to change the mode. Very handy. Wish this had something like that. Freezer door is a bit hard to slide out at first. It is almost like the bin is catching on something. Ice dispensing motor is VERY loud. Our unit did not come with an ice bucket in the freezer but maybe that is something this model does not have or the delivery crew missed it.
        by
        Response from GE_AppliancesAug 14, 2024
        We’re happy to hear you’ve been enjoying the incredible interior illumination provided by the LED lighting in your new refrigerator, and that other aspects like the fingerprint resistant finish and door storage have left you feeling impressed. However, we’re constantly working to make our appliances better, and we’ll be sure to forward your feedback about the icemaker’s volume, as well as the control panel needing a backlight, to our product team so we can continue to improve. This model does not come with an ice bucket in the freezer.
          • Recommended
          Don’t buy a GE refrigerator
          Very unhappy with this (less than 1 year old) GE refrigerator. Immediately after purchase it was noisy. It whirs constantly. Have had the fan and motherboard replaced twice. No improvement. So disappointed with this product. Going to warn all the people I know to avoid GE.
          by
          Response from GE_AppliancesAug 13, 2024
          We would like to help with your refrigerator. An agent will be reaching out to you via email, please respond at your earliest convenience.
            Do not regret my purchase
            Nice looking, great lighting, quiet! Hope I will not be disappointed
            by
              • Recommended
              OK, but did the designers actually use the fridge?
              There are many things to like about the refrigerator. We needed a 33 inch fridge and there were not a lot of options. This is a good brand and so far operates well. 1. The deli drawer at the bottom is high enough to put most things in it and if does not pull out far enough so you can’t get the things in the back of the drawer. It is a waste. 2. The use of the space is not great. There is a good deal of dead space between the fridge and door shelves when the are closed. 3. The ice maker is way too small we run out of ice all the time. If I had a choice of many options I would not buy this refrigerator but alas I did not have many choices so I am stuck with this one.
              by
              Response from GE_AppliancesJul 30, 2024
              We’re happy to hear that your new refrigerator fits your space so well, but it’s unexpected to hear that you’ve been less than impressed with the interior space and storage options. We’re constantly working to be the best we can be, and we’ll be sure to forward your feedback to our product team so we can continue to improve.
                Nice but disappointing ice maker
                We like everything about it, except for the ice maker, to start the capacity is very small, there’s also is no way to access cubes from the inside without taking the whole storage container out, the ice maker is a little noisy and there are times late at night you want to get ice out without making noise, the opening should be bigger so your hand can get in there. Another issue is the the writing on the ice maker door is almost the same color as the door so it’s hard to see, it should have been illuminated, you basically have to memorize what each button does. The crushed ice function seems very slow. All in all the refrigerator is very spacious and has nice shelving and lighting.
                by
                  • Recommended
                  Ge bottom freezer
                  Very nice fridge bid and very well designed wish I had it sooner
                  by
                    • Recommended
                    Large capacity for a smaller space
                    I particularly love this fridge because it gave me the best storage capacity for the space that I have. I really wanted a french door fridge and I believe I chose the best one. It’s quiet so you don’t hear it running and it looks stunning. My only gripe is the thin shelving where the ice dispenser is on the inside. I will not complain as this satisfies all my family needs.
                    by
                      Great Features!!!!
                      I have fell in Love with my new refrigerator!!! Very spacious and high quality.
                      by
                        • Recommended
                        Nice Refrigerator!!!
                        Very nice refrigerator, especially when you have a small space. Love the ice and water on the door!
                        by
                          What Is In My Ice???
                          Bought this unit 3 years ago. For 5 months now, I keep changing out the filter because our cups all have black floaties and sediment in them. I have gone thru 4 filters in 5 months thinking that the filters have been bad. Then, with the latest one from one week ago, we started running in home testing. It's NOT the water, the water is clean and clear. But anytime we use ice in our drinks, we get the sediment. Ice water gets black sediment in the cups. It's got to be the ice machine. I took apart the ice maker and saw all sorts of pitting in the 'ice cube tray' where the water freezes, but I couldn't pull any off with my finger. I cleaned it, rinsed it and now STILL making abhorrently disgusting ice. We are going back to bag ice like we did when all this started, but now, we trust the water, just not the ice. I may work to buy a new ice maker but I don't know if that is the problem. Any ideas? I tried to add pictures, but could not figure it out using the platform/portal.
                          by
                          Response from GE_AppliancesMay 13, 2024
                          We want to help. It is normal to see black particles or specs if the filter is newly installed or just recently changed. This is fine carbon particles left over from the manufacturing process. Flushing the system as outlined in the install instructions will eliminate this situation. It is recommended that 2 to 3 gallons be flushed through the filters (approximately 5 minutes.).
                            Great features , fingerprints resistant is awesome
                            This is by far the best fridge that I ever own. I love all the features this fridge come with
                            by
                            Response from GE_AppliancesMay 21, 2024
                            We truly appreciate you taking the time to leave us a review! We’re so happy to hear that you’ve been impressed with this refrigerator.
                              • Recommended
                              Great fridge!
                              Love, love, love it! Beautiful, plenty of room, so quiet. I would recommend this model to anyone.
                              by
                                • Recommended
                                The right size and fit.
                                I had a replacement i believe the compressor, or something to do with the butane system. I did however receive a brand new replacement and enjoying the fridge
                                by
                                Response from GE_AppliancesApr 2, 2024
                                We are elated that our team was able to get this refrigerator replaced for you and you are now enjoying your unit. We are confident that this replacement unit will serve you for many years to come!
                                  Best Refrigerator
                                  I’m 100% satisfied. My wife and two kids are happy. I recommended this!
                                  by
                                    • Recommended
                                    Easy access to the freezer sold us on this unit!
                                    Love our new GE refrigerator! We are delighted with the French door design.
                                    by
                                      Tapping sound & crazy water filter
                                      Beautiful refrigerator body that fits well in my new kitchen. Door pockets are very narrow & limiting. Overall quiet except periodic tapping sound. Within 3 months of one person use, water filter indicator is red. It was supposed to last 6months. Why can’t I order the right replacement filter by entering the refrigerator model #?. I don’t need to scroll through 50+ choices.
                                      by
                                      Response from GE_AppliancesFeb 28, 2024
                                      We're glad to see that you are enjoying the appearance of your new refrigerator. Also, we are happy to help with identifying the filter. Here is a link to the compatible one: (https://www.geapplianceparts.com/store/parts/spec/XWFE).
                                        Refrigerator Upgrade
                                        I have only been using our new fridge for a couple of days. The water line was installed today, so we are hoping to be able to use the water and ice soon. I do wish all of the internal plastic shelves were made of a stronger plastic. I know from a prevvious fridge with plastic shelves, drawers had pieces bust off and cracks in several of them. I just hope they are much stronger than they look! Love the LED lighting, the special drawers for meets and cheeses. This is an upgrade from our former 21 cubic ft to this 23.7 cubic ft and it fills the available space so much better. I hope it lasts for many years.
                                        by
                                          • Recommended
                                          Happy with features
                                          Bought all 4 GE profile products they did not have a fridge in my size. Only had a couple weeks so far so good . Waiting for rebate for buying 4 products. Once I have it a little longer without any issues and receive rebate I would give it a 5 star
                                          by
                                            • Recommended
                                            Control panel difficulty
                                            We love all the features except for difficulty in reading the control panel-white writing in stainless steel background.
                                            by
                                              Wonderful product- exceptional features
                                              Never had a refrigerator this exceptional. Considering the refrigerator I replaced was 30 yrs old. Wanted to had the extra features. Water ice etc this is wonderful my young adults use it constantly. It’s the gift that keeps giving.
                                              by
                                                • Recommended
                                                Great value!
                                                A great, beautiful fridge. Great shelf space and nice clean look!
                                                by
                                                  • Recommended
                                                  Good features
                                                  Over all good. However door had squeak when opening. They adjusted door hinge, now doors are not square.
                                                  by
                                                    Almost perfect
                                                    This refrigerators almost perfect. The difference between a four versus five stars is the height between the shelves. In order to be able to put the milk on the bottom shelf, you have to take out one of the shelves or use the feature where the shelf is only half length, which also decreases the space in the refrigerator. For the price, I should be able put the milk on the bottom shelf there where it is most secure and use all of my shelves.
                                                    by
                                                      Okay
                                                      No door in door feature. Sides of top drawer of freezer compartment are too short and items fall off the back and sides. Ice cube maker is very slow. This review site reset itself and I have to do it all over again.
                                                      by
                                                      Response from GE_AppliancesNov 14, 2023
                                                      Hello - We appreciate you taking out some time to connect and share your review. We're sorry that this model hasn't exceeded your expectations. That is not the goal we are aiming for. We are going to make sure we notate this and forward it over to our product and design team. This will allow us to look for improvements we can make for our models going forward. We definitely agree that having an easier time managing the freezer is something we can work towards. Let us know if you have any other questions, we're always happy to help. - Jonathon@GEAppliances
                                                        Great looking refrigerator!
                                                        We love the looks of our new GE French-Door refrigerator. It is replacing our old GE Profile Side-by-Side. The side by side has more room in the bins for things like fruits and veggies, and more items fit in the side by side doors but the French Door fridge has more room in the freezer for larger items. The ice maker holds a lot less ice than the side by side. We will get use to the smaller storage areas in the French Door fridge. No one refrigerator is perfect but the looks of the new one is very nice.
                                                        by
                                                          • Recommended
                                                          Great design.
                                                          Refrigerator is working great so far. My wife loves it. That’s all that matters. 🙂
                                                          by
                                                            Kind of loud.
                                                            It works well but is noisy. It is lower than my pass refrigerator and seems to run more.
                                                            by
                                                            Response from GE_AppliancesOct 27, 2023
                                                            Hello - Thank you so much for taking a moment to connect and share your feedback. We're glad that overall you are enjoying your refrigerator. However, we are sorry about the noise being louder than expected. For the best assistance on this, we are going to share one of our support articles that goes over some of the unusual sounds that can occur. This will help you determine if service might be needed. Here is the link: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473). If you do find that you need to schedule a technician, you can by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm). Let us know if you have any other questions, we're always happy to help. - Jonathon@GEAppliances
                                                              Showing 1-30 of 3,026 reviews

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