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Customer Reviews for GE 5,000 BTU 115-Volt Room Window Air Conditioner in White

Internet #303831575

Model #AEL05LX

Store SKU #1002929411

  • Cools Small Rooms up to 150 Square Feet
  • Easy mount window installation kit included
  • Energy efficient cooling with 2 fan speeds

Customer Reviews

  • 4.2
    out of 4,367 reviews
  • 84% recommend this product
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Showing 1-30 of 4,367 reviews
This small A/C works great. It keeps a small room very cold. Better than expected for the price.
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When I opened it at hope. The piece goes to the window was bent had to hammer it to straighten it out. Also big dent in the back of the unit. Disappointed. Luckily it worked. If I wasn't I a rush to cool down my 5 year Olds room with 85 degree heat and 90 percent humidity. I would of returned it when I opened the box and go to buy one from a different company
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Response from GE AnswersJul 26, 2024
To best address your delivery concern, please contact our HD.com customer service department at 800-430-3376 any day between 6 a.m. and 2 a.m. EST, or call your local store. Thanks for taking the time to share your feedback. GE_Appliances
  • Verified Purchase
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Great window unit. Cools quickly and quietly.
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  • Verified Purchase
Good quality and seems to hold up well! Especially for the price. Nothing fancy, so if you’re looking for something affordable and dependable this is it!!
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  • Verified Purchase
Exceeded expectations. The customer service people were great.
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Response from GE AnswersAug 14, 2024
We’re glad to hear you had a great purchasing experience! If you’d like to share your positive feedback with Home Depot, their customer care can be reached at 1-800-430-3376 any day between 6 a.m. and 2 a.m. EST. GE_Appliances
  • Verified Purchase
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  • Verified Purchase
Making noise already Fan seems to be hitting something. Less than a month old
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Response from GE AnswersJul 24, 2024
Thanks for reaching out to us. There are several sounds you can expect your air conditioner to make that we describe on page 13 of the online Owner's Manual -- https://images.thdstatic.com/catalog/pdfImages/63/637ce8ae-6e2b-417d-8cb3-94d8f59340db.pdf -- Most notably is a pinging sound from the condensate water being picked up and thrown against the hot coil on days filled with rain or relentless humidity. This sound is normal and not cause for concern. If the sound you're hearing is not mentioned in the manual, please refer to page 15 for the details of the warranty. GE_Appliances
  • Verified Purchase
works wonderful and is surprisingly quieter than other window air conditioners.
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This AC cooled our bedroom down nicely. It’s not overly loud and for the price has been great so far.
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I am not a fan of this system. It does not cool down my house enough. A piece of the unit was broken but returning was a pain so I kept it. However, after installing in the window, I noticed a few days later, the knob was broken. I am wondering if it does not work well because it is damaged. I had already disposed of the box and feel I am stuck with not a great product. I would not buy again or recommend.
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Response from GE AnswersJul 18, 2024
We understand the disappointment caused by these issues. To best address your concern, please contact our HD.com customer service department at 800-430-3376 any day between 6 a.m. and 2 a.m. EST, or call your local store. GE_Appliances
  • Verified Purchase
Works better than expected!! Nice and chill!! Has gotten me comfortably through summer so far. Would recommend to those on a budget, that NEED to beat the heat !! Shipping and check out was amazing as well.
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Does a poor job cooling down the room, it never actually blows out real cool air, at most it can only get my room down to about 70 degrees on a milder day, but on the real hot days it does nothing to cool the room, our ceiling fan does more in my opinion.
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Response from GE AnswersJul 17, 2024
Thank you for taking the time to leave us your feedback and choosing us for your home AC unit purchase. We can understand your disappointment when your unit isn’t working as expected. We would recommend checking the troubleshooting information on page 12 at the link-https://images.thdstatic.com/catalog/pdfImages/63/637ce8ae-6e2b-417d-8cb3-94d8f59340db.pdf.This usually helps with making sure that the unit is putting out cold air properly. GE_Appliances
  • Verified Purchase
Does the job. Wish I had bought one with a remote. Small and efficient.
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  • Verified Purchase
This cools my room so perfectly. I run it all night and I don’t wake up sweaty anymore.
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  • Verified Purchase
It seemed to work very well for the first week or two , I did call the company who made it that was the instructions from home Depot , seems anything and everything that you buy from home Depot doesn't matter if you pay cash or you put it on your home Depot credit card you've got to call somebody else to troubleshoot it's like home Depot takes themselves out of the picture and puts the responsibility on somebody else it is what it is , and it's not like it weighs 5 lb you got to take it out of the window they need a new marketing department because it's been like this for a long time they sell it they need to be responsible for it. (PERIOD) IT'S LIKE I DON'T HAVE A RIGHT TO COMPLAIN OR GET GET CUSTOMER SATISFACTION WHY BECAUSE I CHARGED IT !
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Response from GE AnswersJul 17, 2024
We appreciate you taking the time and sharing your experience. Should you still need troubleshooting help with your AC unit, feel free to reach out to us on social media with some more details. We'd be happy to review further. GE_Appliances
  • Verified Purchase
This unit was so easy to install and very quiet. Love it!
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I use it in my office. It is quiet and cooling!
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Works great very happy with the purchase good value for the money
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Nice out out of cold air and easy to work
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  • Verified Purchase
Showing 1-30 of 4,367 reviews

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Price:
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