Hello- We appreciate you reaching out and can understand your concerns. Ice on the indoor coils of an air conditioner can cause the unit to stop cooling well and when this happens, you may even see water or ice spit out of the front of the unit. The primary causes for ice on the coils is the outdoor temperature, fan speed, or a dirty filter. We recommend checking your filter. If you have any questions, please reach out to us directly. We are happy to help! Joyce@GEA