Hello. Thanks for your review. Sorry to hear that your washer hasn't been working properly. This isn't what we expect from our appliances nor what we wish for our consumers to experience. So that we can look into this further, please email your details to eResponse@geappliances.com. In your email, be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. Thank you, again, for your feedback. -Mikayla@GEA