I finally replaced my 1988 stove top with this gorgeous new cooktop. I'm so pleased at how quickly it heats up.
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Recommended
Customer review from geappliances.com
Dec 30, 2016
product works well - i replaced a similar cooktop i previously purchased in 2003. surface seems e...
product works well - i replaced a similar cooktop i previously purchased in 2003. surface seems easier to clean without scraping compared to older unit. surface also seems to have a nicer finish on it than the old model. power boil is very nice - it seemed to cut boiling time by about 50%. really like the way they incorporated the selection of the bridge and the selection of the burner size of front right burner right into the burner control instead of using a separate knob like they did on the older unit.
Installation was easier in some ways since the unit is about half the height it used to be (so probably lighter). But there were a few things that made installation more difficult:
1) they don't include the hold down clamps any more - why? unit is essentially ok sitting in the cutout, but it does move ever so slightly when i'm cleaning it. you have to order the hold down clamps separately - if you want them at the time of the installation, download the manual so you can order them to arrive (hopefully) by the time your cooktop arrives.
2) downdraft adapter - i seem to recall the older unit shipping with the downdraft transition duct adapter - here you need to purchase a 3.25" x 10" to 6" round (thats whats recommended in the manual) blower transition duct.
3) why did they clamp the white and green power leads together with a crimp? you only need that if you don't have 4 wires from electrical supply & the only way i could separate them was to cut the crimped end off - shortening the power leads... they are short enough to begin with...
4) you will also need a 3/4" conduit connector to attach the conduit from your electrical line to the cover of the power terminal - again supplying that would have been helpful.
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Verified Purchase
Recommended
23 found this review helpful
Sep 22, 2016
Great Cook Top!
We had a 30 yr old Jenn Air downdraft cook top mounted in an island. There were very few choices for downdraft models so we were very pleased and surprised when this cook top installed so easily and performed so well. At this time we don't have any long term experience with this product, but our past GE purchases have provided us with a good experience.
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Recommended
Customer review from geappliances.com
Jul 28, 2016
Love having bigger burners!
I purchased this when I had granite counter tops installed to replace one that had smaller burners from 1997. This one has bigger burners and looks very nice in my kitchen.
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Recommended
Customer review from geappliances.com
Jun 25, 2016
EASY CLEANUP!
Love this product and the clean lines and love the white looks fabulous on my white quartz counters!!
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Recommended
Customer review from geappliances.com
Apr 8, 2024
Bad design and/or manufacturing
Incredibly bad!! As a former GE engineer (21 years; 6 at Appliance Park) I am ashamed of the poor quality product sold under the Monogram now. This cook top replaced a like model we had for 20 years. This one has been in our household for 3 years now. My wife continually complains how the glass top is staining although she very frequently cleans it with recommended products. Two nights ago, while watching TV, we heard a sound and didn't know where it came from. The next morning we found large cracks on the glass top. Definitely a sign of poor design and/or manufacturing. WE EXPECT GE TO OWN UP TO THIS VERY UNEXPECTED FAILURE.
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Response from GE_AppliancesApr 9, 2024
We'd like to help you with your cooktop. Keep an eye on your inbox for an email from our team member seeking additional details. Please respond promptly when you receive it.
Customer review from geappliances.com
Dec 17, 2022
Good features
I like the stovetop. It's easy to use and all burners work well. It heats up quickly and it's easy to set the temperature where you want it
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Customer review from geappliances.com
Oct 20, 2022
Great product, however!
The product is everything we wanted but the top was cracked from something being dropped on it. Now I find I cannot replace this unit as you no longer manufacture a downdraft unit. I would appear you are running all your loyal customers to JennAir or some other brand. What gives?????
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Response from GE AppliancesOct 21, 2022
Hello there - while we're happy to hear that the product has been everything you wanted, we're also very sorry to hear that your cooktop was cracked. We're especially sorry that you weren't able to find a similar replacement with our current product lineup.
Most of our cooktops no longer have an integrated downdraft vent, but they can be paired with our downdraft vents to create a great cooking experience. You can find our downdraft vents here: https://www.geappliances.com/shop?search_query=downdraft+vents&results=products#/filter:ss_type:Telescopic$2520Downdraft
We do recommend scheduling a service appointment for one of our technicians to assess your current unit, and you can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
You can also reach out to us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
Customer review from geappliances.com
Sep 14, 2022
How do we order a new filter for this?
Need a new filter and unable to find one online, I understand this cooktop is no longer made, but I need a way to replace the filter.
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Response from GEASep 26, 2022
Thanks for reviewing your cooktop. We're sorry to hear that you've been having trouble locating a replacement filter. We apologize for any inconvenience and we are happy to assist you with this.
Part # WB02X45055 can be used as a replacement filter.
We hope this helps, and if we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Customer review from geappliances.com
Aug 14, 2022
Overpriced
Shipping was outrageous and not forth coming and the unit requires constant cleaning.
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Response from GEAAug 22, 2022
Hello,
Thanks for reviewing your range. We're happy to hear that you like the performance, but sorry to hear that you had issues with shipping and cleaning. Your satisfaction is important to us, and we will use your feedback to improve.
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Customer review from geappliances.com
Jun 4, 2022
GE Cooktop
Great so far. I am replacing a similar GE downdraft cooktop. Easy to install since a direct replacement. Glass cracked on previous cooktop.
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Recommended
Customer review from geappliances.com
May 29, 2022
Cooktop to replace identical previous unit
We have used GE appliances for years
This Cooktop is the only available with downflow exhaust
and is discontinued We managed to purchase one of the
last available units - Our old one was working after many years of service
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Recommended
Customer review from geappliances.com
Apr 24, 2022
Nice but only lasted less than 5 years
Keeping the white finish clean is not easy. GE needs to improve the glass top surface. Also this is the second one I have had since the home was built. The fan control knob keeps shorting out and blowing out the circuit breaker!
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Response from GE_AppliancesApr 29, 2022
We're so sorry that your cooktop stopped working properly so soon in its lifespan and that it's not very easy to keep clean. This would be disheartening and we completely understand your disappointment.
We can see that you have a service appointment scheduled, which is great. We're confident that our certified technician will be able to repair your unit. We also see that you've worked closely with one our case managers to work through the issues you're facing. Thank you so much for your cooperation in finding a resolution for this, we truly appreciate it. All the best, Kelsey@GEA
Customer review from geappliances.com
Apr 20, 2022
So far so good.
So far so good. We just installed the cook top a day ago, so it's too early to comment on its workings in detail. Perhaps I will comment again in six months or so when we have used it for a while.
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Recommended
Customer review from geappliances.com
Apr 3, 2022
Simple Installation
Bought this cooktop to replace a still functioning older GE brand that accidentally had gotten broken. This unit went right in the quartz countertop opening, all the connections were spot on from the previous GE cooktop. Installation was fully complete within 1 hour, that includes removing the old unit and installing the new. We have this cooktop at a beach rental home, so can’t speak to cooking experience as of yet, but it did seem to boil the water more quickly than the previous unit based on the 1 helping of Mac n’cheese that was made following installation Lol!
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Recommended
Customer review from geappliances.com
Mar 15, 2022
Great features.
Great features. Should make blower rotatable for easier installation though. Had to custom make a transition duct to connect to exhaust.
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Customer review from geappliances.com
Feb 15, 2022
Great features
Quality product for the cost. Also, the features are outstanding.
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Recommended
Customer review from geappliances.com
Dec 27, 2021
Broken and no replacement
Beautiful cook top but downdraft never worked and safety lights also don't function. No replacements available after 6 months.
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Response from GE AppliancesDec 30, 2021
Hi,
We're glad to hear you like how amazing it looks. We're quite sorry to hear the downdraft doesn't work and the lights are not functioning. We know these things can be quite frustrating. We'd encourage you to take advantage of your warranty and schedule a service appointment. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps. Mike@GEA
Customer review from geappliances.com
Dec 13, 2021
Everything you need!
The stove is amazing. The fast boil saves tons of time in the kitchen and the 2 burners in one feature allows you to keep things hot while cooking. Just love it.
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Response from GE_AppliancesJan 12, 2022
Hello there! We really appreciate you taking the time to reach out to us about your new cooktop. We're so glad that you have been enjoying it. Please feel free to contact us any time with questions you may have as we are always here to help! -Chris@GEA
Recommended
Customer review from geappliances.com
Dec 9, 2021
Not a good product
<IMG_1940.heic><IMG_1935.heic>no good, no good, no good, no good.
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Response from GE_AppliancesDec 16, 2021
We're so sorry to hear that your cooktop is not operating in the way you would expect and truly understand the frustration that comes from an appliance not operating the way it should. If there is anything in particular we can assist you with regarding your range, please feel free to contact us any time on social media as we would love to help. -Chris@GEA
Customer review from geappliances.com
Nov 21, 2021
a beautiful addition to our new kitchen
This cook top works wonderfully, easy to clean and we love the way the burners heat up very fast. Looks great with our new granite counter tops.
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Recommended
Customer review from geappliances.com
Nov 12, 2021
Attractive, makes kitchen look more modern.
Excellent product, too bad you have stopped making it, it took me 6 weeks to find it. Would not recommend it to anyone, because it is no longer in production.
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Customer review from geappliances.com
Nov 10, 2021
poor quality and service
poor quality product. compare products are not competitive.
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Response from GE_AppliancesNov 10, 2021
Thanks so much for the review. We're very sorry that you weren't pleased with your cooktop. Your comments about improving the quality are greatly appreciated and will be taken into consideration. Thanks again. -Mikayla@GEA
Customer review from geappliances.com
Nov 4, 2021
Excellent cooktop
This cooktop is about as exciting as a cooktop gets. The placement of the controls make it easy to use without having to think about what you are turning on, unlike my last cooktop that made you look at the almost unreadable diagram. The skillet feature is very useful. This is a very well made and useful addition to any kitchen
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Recommended
Customer review from geappliances.com
Oct 8, 2021
Drop in replacement for previous GE Profile model
Very pleased with all features of this product. Hoping that it holds up well, since just installed it today.
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Recommended
Customer review from geappliances.com
Sep 5, 2021
GE Cooktop
Only downdraft that we liked because of the styling.
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Recommended
Customer review from geappliances.com
Aug 15, 2021
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Aug 14, 2021
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Aug 10, 2021
Mr. Smith
The downdraft motor started smelling and stopped working. I had to order a replacement.
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Response from GE AppliancesAug 11, 2021
Hey there,
Oh goodness! We're terribly sorry to hear that your downdraft motor started smoking and stopped working. We know that must have been quite frightening and understand your concern! We're glad you were able to get a replacement and are confident this cooktop will perform very well. Let us know if you need anything. Mike@GEA
Customer review from geappliances.com
Aug 4, 2021
Love the new features like the power boil.
Works very well. We replaced our old stovetop with the newer version and like it even more.