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Customer Reviews for Geeni 15 Amp Outdoor Smart Wi-Fi Plug, Black

Internet #304513532

Model #GN-OW101-101

Store SKU #1003006790

  • Control holiday lighting & Xmas tree decorations remotely
  • Rugged outdoor smart plug withstands all weather conditions
  • Voice control via Google Assistant, Alexa and Microsoft Cortana

Customer Reviews

  • 4.3
    out of 110 reviews
  • 77% recommend this product
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Showing 1-30 of 110 reviews
As advertised
Works great for us. Easy set up and no issues so far.
by
Response from Geeni official responseDec 21, 2019
Thank you for the great feedback, Melanie! We are glad that we can help to make your life easy. We are dedicated to making affordable and reliable smart home products. Your comments are important to us because they help us provide the best service in the industry. If you have any suggestions, please reach us via email at support@mygeeni.com, phone +1 (888) 232-3143 from Mon-Sun,7:00 AM to 12:00 Midnight EST. MerkuryInnovations
  • Verified Purchase
  • Recommended
Perfect for driveway!...
Perfect for driveway!
by
Response from Geeni official responseJun 25, 2019
We are happy to hear that you got exactly what you wanted out of your product. We hope you enjoy your device and look forward to doing more business with you. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST. MerkuryInnovations
  • Verified Purchase
1 found this review helpful
5 Star Review
Rating provided by a verified purchaser
by
Response from Geeni official responseJun 6, 2019
We would like to thank you for this amazing review. Our team is dedicated to providing you and everyone else with only the best there is to offer. It’s so nice to hear that your experience is such a positive one. Enjoy your device. For request or suggestion, please contact us via email at support@mygeeni.com, phone +1 (888) 232-3143), support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST. MerkuryInnovations
  • Verified Purchase
very easy to connect took less that 5 min...
very easy to connect took less that 5 min .and it works .
by
Response from Geeni official responseMay 29, 2019
Congratulations on your new product, Joe! Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST. MerkuryInnovations
  • Verified Purchase
It failed within 30 minutes of use....
It failed within 30 minutes of use.
by
Response from Geeni official responseMay 24, 2019
We want to apologize for your experience in our product. We'd like to learn more about your situation and what exactly happened so we can make things right. Please contact us and we will get back to you promptly. We look forward to hearing from you and earning you back your business. We would love to assist you if you can reach us in our support channels via email at support@mygeeni.com, phone +1 (888) 232-3143, support.mygeeni.com for an online chat from Mon-Sun, 9:00 AM to 9:00 PM EST. MerkuryInnovations
  • Verified Purchase
Works great...
Works great
by
Response from Geeni official responseMay 21, 2019
We are happy to hear that you got exactly what you wanted out of your product, Sharon. We hope you enjoy your device and look forward to doing more business with you. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST. MerkuryInnovations
  • Verified Purchase
Setting up was a bit difficult. Adding a second...
Setting up was a bit difficult. Adding a second party was a trial and error set up. Things just didn’t seem to go easily. But, after getting everything set up the device works perfectly.
by
Response from Geeni official responseMay 7, 2019
Hi Terry! Thank you for the great review!. We can understand how it can be frustrating at first to set up your device. In the future if you encounter any problems, feel free to contact us via email at support@mygeeni.com, phone +1 (888) 232-3143, We are available from Mon-Sun, 9:00 AM to 9:00 PM. EST. MerkuryInnovations
  • Verified Purchase
This outdoor smart plug does exactly what I need! So...
This outdoor smart plug does exactly what I need! So far it’s worked flawless and I love it!
by
Response from Geeni official responseApr 30, 2019
Hi! We are incredibly grateful that you took the time to leave us a nice review. Our company values to put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. For assistance, you may contact our support channels at support.mygeeni.com Mon-Sun, 9:00 AM to 9:00 PM EST. MerkuryInnovations
  • Verified Purchase
Cool product for independent outdoor lighting string control. The app...
Cool product for independent outdoor lighting string control. The app is cool; schedule your on/off times easily.
by
Response from Geeni official responseMar 20, 2019
Congratulations on your product, Jeff! Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST. MerkuryInnovations
  • Verified Purchase
Easy to install. Works just as advertised. Set a schedule or use phone/Wi-Fi to turn on and off
Easy to install. Works just as advertised. Set a schedule or use phone/Wi-Fi to turn on and off
by
Response from Geeni official responseFeb 26, 2019
We are happy to hear that you got exactly what you wanted out of your product. We hope you enjoy your device and look forward to doing more business with you. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST. MerkuryInnovations
  • Verified Purchase
  • Recommended
purchased to control my Christmas lights, however I was not...
purchased to control my Christmas lights, however I was not able to ever to get it to work. I chatted with the Geeni online support and was told I had a defective one and to submit a claim which I did,this was on Dec. 3rd now it is Dec 26th and no response
by
Response from Geeni official responseFeb 9, 2019
Hello! We're sorry for the inconvenience. If you we're told that plug is defective and to submit a warranty claim, please contact them via email at support@mygeeni.com, phone +1 (888) 232-3143 from Mon-Sun, 7:00 AM to 12:00 Midnight EST. MerkuryInnovations
  • Verified Purchase
5 Star Review
Rating provided by a verified purchaser
by
Response from Geeni official responseFeb 7, 2019
Hello! Thank you so much for taking the time to leave this excellent review. We really appreciate your feedback. Please let us know what we can do for you in the future. If you have additional suggestion or concern please contact us at +1 (888) 2323143 or support.mygeeni.com for live chat, available from Mon - Sun 7:00 AM to 12:00 AM EST. MerkuryInnovations
  • Verified Purchase
5 Star Review
Rating provided by a verified purchaser
by
Response from Geeni official responseFeb 6, 2019
Thank you for taking the time to leave us such a 5 star review. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day! For request or suggestion, please contact us via email at support@mygeeni.com, phone +1 (888) 232-3143), support.mygeeni.com for online chat support. We are available from Mon-Sun, 7:00 AM to 12:00 Midnight EST. MerkuryInnovations
  • Verified Purchase
Product worked as advertised. Was simple to download the app required for controlling the device...
Product worked as advertised. Was simple to download the app required for controlling the device, and easily connected to the Google Home assistant app, allowing voice or even timer control. You do need a good WIFI signal for it to operate, so on the extreme edges of your network it might not be reliable. A good opportunity to upgrade you wifi to a mesh network with google mesh or a TP link mesh router.
by
Response from Geeni official responseJan 22, 2019
Thanks Jim! That was a good compliment. We're flattered on your nice
feedback. It's true, If you are a using a dual band, you have to separate
them because all Geeni products will only works in 2.4 GHz. If you have any
issues moving forward, please let us know as we’re here to help. Feel free
to contact our revamped support channels via email at support@mygeeni.com or
call us at +1 (888) 232-3143, available from Mon-Sun, 7:00 AM to 12:00 Midnight EST. MerkuryInnovations
  • Verified Purchase
  • Recommended
Great product. Simple to set up and use. ...
Great product. Simple to set up and use. Installed it to turn on pipe heat tape systems when we are away.
by
Response from Geeni official responseJan 22, 2019
Thank you for the great feedback, Matthew! We are happy to help make our customers life easy, we are dedicated on making the most advanced, affordable and reliable smart home products. Your comments are important to us because they help us provide the best service in the industry. If you have additional suggestion please contact us at +1 (888) 232-3143 or support.mygeeni.com for live chat, available from Mon - Sun 7:00 AM to 12:00 AM EST. MerkuryInnovations
  • Verified Purchase
Easy to install and easy to use with the app....
Easy to install and easy to use with the app.
by
Response from Geeni official responseJan 22, 2019
Good day! thank you so much for the kind words. We are glad that we can help to make your life easy. Please let us know what we can do for you in the future. If you have additional suggestion or concern please contact us at +1 (888) 2323143 or support.mygeeni.com for live chat, available from Mon - Sun 7:00 AM to 12:00 AM EST. MerkuryInnovations
  • Verified Purchase
Very easy setup, worked great for Outdoor Christmas lights!
Very easy setup, worked great for Outdoor Christmas lights!
by
Response from Geeni official responseJan 27, 2019
That's an awesome review. We work hard to meet customer's expectations. We're glad to know that you like the app and enjoy using it. We look forward to doing more business with you. Contact us if you have any suggestions, please contact us via email at support@mygeeni.com, phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 7:00 AM to 12:00 Midnight

EST. MerkuryInnovations
  • Verified Purchase
  • Recommended
I was able to connect to my Amazon Echo to control by voice and set up timer control.
I was able to connect to my Amazon Echo to control by voice and set up timer control.
by
Response from Geeni official responseJan 27, 2019
That's great! We are happy to help make our customers life easy, we are dedicated on making the most advanced, affordable and reliable smart home products. Your comments are important to us. If you have any issues moving forward, please let us know via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 7:00 AM to 12:00 Midnight EST. MerkuryInnovations
  • Verified Purchase
Works good, only one I could find with a single outlet. Hangs nicely from my outdoor weather resi...
Works good, only one I could find with a single outlet. Hangs nicely from my outdoor weather resistant box. Could not get it to work reliably particularly when away from my home network until I changed to the "Smart Life" app on Android. Others have had similar issues. Using it to control gutter heaters.
by
Response from Geeni official responseJan 26, 2019
We are happy to hear that the plug works good for you. Just keep in mind to always make sure that it is in range and connected in a stable internet connection so the connection will not be disrupted. For request or suggestion, please contact us via email at support@mygeeni.com, phone +1 (888) 232-3143), support.mygeeni.com for online chat support. We are available from Mon-Sun, 7:00 AM to 12:00 Midnight EST. MerkuryInnovations
  • Verified Purchase
  • Recommended
Great product, has been very reliable/ no problems, I would...
Great product, has been very reliable/ no problems, I would recommend this item.
by
Response from Geeni official responseJan 26, 2019
We would like to thank you for your recommendations and for this amazing review. Our team is dedicated to providing you and everyone else with only the best there is to offer. It’s so nice to hear that your experience is such a positive one. Enjoy your device. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 7:00 AM to 12:00 Midnight EST. MerkuryInnovations
  • Verified Purchase
Works perfectly would definitely recommend ...
Works perfectly would definitely recommend
by
Response from Geeni official responseJan 26, 2019
Hearing that you had a wonderful experience is the best thing we could hope for, John. Your recommendation means a lot to us. Thank you for choosing Geeni smart plug and we wish you many happy experience with us. We look forward to serving you again. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 7:00 AM to 12:00 Midnight EST. MerkuryInnovations
  • Verified Purchase
This smart plug worked perfectly for my application (outside Holiday...
This smart plug worked perfectly for my application (outside Holiday lights). It was easy to setup, it had no issues connecting to my wifi (even though it was outside of my house), and it was reliable. I used the "e Smart Home" app to configure it and controlled it with my Google Home devices.
by
Response from Geeni official responseJan 28, 2019
Good day! Thank you for providing us a fantastic 5-star review. We really appreciate your feedback. Please let us know what we can do for you in the future. If you have additional suggestion or concern please contact us at +1 (888) 2323143 or support.mygeeni.com for live chat, available from Mon - Sun 7:00 AM to 12:00 AM EST. MerkuryInnovations
  • Verified Purchase
Big ole fail ....right out of the box...or actually wrong out of the box! Will not sync!!!
Big ole fail ....right out of the box...or actually wrong out of the box! Will not sync!!!
by
Response from Geeni official responseJan 16, 2019
Hi Bill! We appreciate you letting us know the issue. We will help you get this issue resolved. Please make sure you’re connecting to a 2.4GHz Wi-Fi network. Geeni Smart Device can’t connect to 5GHz networks. If your Wi-Fi is set to 5Ghz, you can actually change it to 2.4Ghz by accessing your Graphic User Interface (GUI). In addition, if your router is on dual band (combination of 2.4Ghz and 5Ghz), they need to be separated so you can access the 2.4Ghz connection only. We would love to assist you if you can reach us in our support channels via email at support@mygeeni.com, phone +1 (888) 232-3143, support.mygeeni.com for an online chat from Mon-Sun, 7:00 AM to 12:00 AM EST. MerkuryInnovations
  • Verified Purchase
Great product. After using one of these for a week I bought three more tobuse for my Christmas li...
Great product. After using one of these for a week I bought three more tobuse for my Christmas lights. You can set a schedule for them to go on or off. Or you can use the app to turn them on or off from anywhere you are.
by
Response from Geeni official responseJan 28, 2019
Good day! We are happy to hear that you got exactly what you wanted out of your product. We hope you enjoy your device and look forward to doing more business with you. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 7:00 AM to 12:00 Midnight EST. MerkuryInnovations
  • Verified Purchase
  • Recommended
It so easy to tell alexia to turn the outside...
It so easy to tell alexia to turn the outside lights on.
by
Response from Geeni official responseJan 27, 2019
Hello Martha! We are happy to hear that you got exactly what you wanted out of your product. We hope you enjoy your device and look forward to doing more business with you. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 7:00 AM to 12:00 Midnight EST. MerkuryInnovations
  • Verified Purchase
Easy to setup and works flawlessly....
Easy to setup and works flawlessly.
by
Response from Geeni official responseJan 27, 2019
We couldn’t be happier that you had a great experience, Ryan! We hope you are enjoying your smart plug. Please come back and continue patronizing Geeni. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 7:00 AM to 12:00 Midnight EST. MerkuryInnovations
  • Verified Purchase
Works as expected. Easy setup....
Works as expected. Easy setup.
by
Response from Geeni official responseJan 27, 2019
We are happy to hear that you got exactly what you wanted out of your product, Carlos. We hope you enjoy your device and look forward to doing more business with you. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 7:00 AM to 12:00 Midnight EST. MerkuryInnovations
  • Verified Purchase
This thing works just as described nice that you can control anything plex in from wherever you h...
This thing works just as described nice that you can control anything plex in from wherever you have internet connection. Also can set up schedule for anyway of the week. Works great!
by
Response from Geeni official responseJan 27, 2019
Hello! Thank you so much for sharing your experience with your Geeni smart plug. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”. Glad to hear you love your device and find the functionalities useful. We are thrilled hearing your feedback. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 7:00 AM to 12:00 Midnight EST. MerkuryInnovations
  • DIY
  • Verified Purchase
  • Recommended
The outdoor geeni wifi plugs work just as advertised.
The outdoor geeni wifi plugs work just as advertised.
by
Response from Geeni official responseJan 28, 2019
We are happy to hear that you got exactly what you wanted out of your product, Bobbert. We hope you enjoy your device and look forward to doing more business with you. Hope you continue patronizing our products. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 7:00 AM to 12:00 Midnight EST. MerkuryInnovations
  • Verified Purchase
  • Recommended
Works well, only thing I would prefer is if the plug was a little less bulky so it would fit bett...
Works well, only thing I would prefer is if the plug was a little less bulky so it would fit better in outdoor closed outlets.
by
Response from Geeni official responseJan 28, 2019
Thank you for your feedback! Geeni strives to deliver the best customer experience, and it makes our day to hear we have accomplished that. We already forwarded your issue to our developers and hopefully this will come out in the next future updates. If you have any issues moving forward, please contact us via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 7:00 AM to 12:00 Midnight EST. MerkuryInnovations
  • DIY
  • Verified Purchase
  • Recommended
Showing 1-30 of 110 reviews

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