Hi Jill, we're very sorry to hear that your product arrived damaged. This is not the type of experience that Generac, or our retail partners, like to hear about. We encourage you to work directly with Home Depot support for assistance with this. They can be reached at 1 800 466-3337. Additionally, if need be, you can call Generac at 888-436-3722 and we can provide further clarity on a path forward.