Wanted a new toilet. Our plumber recommended this one. It’s been perfect in every way! Size, appearance, works great, sits high and comfortable for taller people.
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Verified Purchase
Aug 23, 2024
I installed it in my travel trailer and it works perfectly
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Verified Purchase
Aug 21, 2024
If I could give it 6 stars i would!
Fabulous design and operation!!
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Verified Purchase
Aug 14, 2024
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Verified Purchase
Aug 5, 2024
Easy installation, but loud refill (for me).
Bought this Saturday, installed Monday and installation was very easy. Instructions tell you more then needed as it comes almost pre-assembled. The only issue I have at the moment is the fill valve is extremely loud. I can't find anything that helps with fixing this so what I ended up doing was adjusting the shut off valve to fill a little slower... that fixed my issue and so I'm guessing the pressure was simply too much. Overall, I've installed (or reinstalled due to kids flushing sun glasses or plastic bracelets) multiple toilets and this went very smooth.
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Recommended
Customer review from homedepot.ca
Jun 26, 2024
A very good product. Quiet and flushes well. Packing and installation instructions excellent. Does not use flapper style flush valve, which imo is good.
I hope maintenance will be as pleasant as the installation. Have every reason to believe it will.
At $130 ($100 when on sale), it is a very good deal.
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Response from NCCGBAug 14, 2024
Hello JohnC. Thank you for taking time out of your day to provide feedback. We are happy you are pleased with your toilet. Should you have further comments or need future assistance, please call Customer Service at 1-855-434-5224 where one of the Representatives can assist you.
Verified Purchase
1 found this review helpful
Jun 14, 2024
Nice "Turlet"
I had initially wanted to buy a Toto Drake to replace a faltering downstairs toilet but needed it now and GB was half the price of the Toto. I had been reading reviews on toilets and wanted to get something for the guest bathroom that would be easy to flush and clog resistant. It truly has a powerful flush if installed properly! I have had mixed luck with nylon toilet seat bolts and just spent the extra $4 for brass bolts with nylon washers. Great buy at the sale price.
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Response from NCCGBJun 20, 2024
Hello MulletMayhem453. Thank you for taking time out of your day to provide feedback. Should you have further comments or need future assistance, please call Customer Service @ 1-855-434-5224 where one of the Representatives can assist you.
Recommended
4 found this review helpful
Jun 7, 2024
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Verified Purchase
May 21, 2024
great toilet
Its a great toilet! Nice smaller tank, great flushing without having to hold the lever down, abd slow close lif. Really happy!
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Response from NCCGBJun 24, 2024
Hello KatyB. Thank you for taking time out of your day to provide feedback. We are happy you are pleased with your toilet. Should you have further comments or need future assistance, please call Customer Service @ 1-855-434-5224 where one of the Representatives can assist you.
Recommended
2 found this review helpful
May 16, 2024
This was an easy do it yourself install and now I have a toilet I only have to flush once every time and it works perfectly thank you to the product and the design team.
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Response from NCCGBMay 20, 2024
Hello Na. Thank you for taking time out of your day to provide feedback. We are happy you are pleased with your toilet. Should you have further comments or need future assistance, please call Customer Service @ 1-855-434-5224 where one of the Representatives can assist you.
Verified Purchase
3 found this review helpful
May 14, 2024
Too many issues too soon
We installed this in our brand new bathroom, new plumbing and all.
Not even 2 months after, toilet started constantly clogging, causing water to back up in the bathtub. Soon after the toilet clogs began, the toilet wouldn't stop running... So, after several service calls (5x) and 3 diff plumbers, we tracked it down to this faulty toilet. Don't risk it! Don't buy!
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Response from NCCGBMay 15, 2024
Hello Valued Customer, Thank you for taking time out of your day to provide feedback. Should you have further comments or need future assistance, please call Glacier Bay @ 1-855-434-5224 where one of our Customer Service Reps can assist you.
2 found this review helpful
May 10, 2024
Excellent quality, thanks
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Verified Purchase
May 6, 2024
Water leak after 9 months of use
I got a high water bill. It was toilet leak. See picture how high the water level comes. I just installed toilet 9 months ago. Waste of money and water!
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Response from NCCGBMay 7, 2024
Hello Kriss, We appreciate your feedback and apologize for the inconvenience you are experiencing with your toilet. Please call Glacier Bay @ 1-855-434-5224 where one of our Customer Service Reps can assist you.
Recommended
1 found this review helpful
May 3, 2024
In for the long flush
It's so much quieter than our old toilet, a little taller off the ground which is perfect for myself and my mother
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Recommended
Customer review from homedepot.ca
Apr 27, 2024
Excellent flush!
Excellent flushing toilet. Trying to add screenshots of the flush since I can't upload a video.
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Response from NCCGBMay 20, 2024
Hello MissPrissKY. Thank you for taking time out of your day to provide feedback. We are happy you are pleased with your toilet. Should you have further comments or need future assistance, please call Customer Service @ 1-855-434-5224 where one of the Representatives can assist you.
Recommended
1 found this review helpful
Mar 19, 2024
Great Toilet NO HARDWARE
This is a nice solid Toilet i have one in another bathroom in my home. I went out to get a second one and this time i get it home, lug it up to the second floor, everythings prepped, low and behold, no instructions, wax ring or Hardware whatsoever in a seemingly new looking box… Not happy about having to make another trip to THD..
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Response from NCCGBMar 21, 2024
Hello Valued Customer, We appreciate your feedback and apologize for the inconvenience you are experiencing with your toilet. Please call Glacier Bay @ 1-855-434-5224 where one of our Customer Service Reps can assist you.
3 found this review helpful
Mar 15, 2024
Replacing an old TOTO Toilet
My old Expensive TOTO toilet became loose at the tank was loose and leaking, the water fill valve was also running intermittently. I called a plumber who gave me an estimate of $800 to fix it and $1100 to replace it. I went to Home Depot and bought a glacier bay toilet. It was easy to install, the flush is strong and it looks nice in my downstairs bathroom, so I'm Happy 😊
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Response from NCCGBApr 22, 2024
Hello Marcellus. Thank you for taking time out of your day to provide feedback. We are happy you are pleased with your toilet. Should you have further comments or need future assistance, please call Customer Service @ 1-855-434-5224 where one of the Representatives can assist you.
Recommended
3 found this review helpful
Mar 13, 2024
Easy to install. Comes with everything you need, no need to buy a wax ring it comes with it. I was surprised how powerful the flush is. I a completely satisfied with my purchase.
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Response from NCCGBMar 19, 2024
Hello Priscilla. Thank you for taking time out of your day to provide feedback. We are happy you are pleased with your toilet. Should you have further comments or need future assistance, please call Customer Service @ 1-855-434-5224 where one of the Representatives can assist you.
Verified Purchase
2 found this review helpful
Feb 15, 2024
delivery of toilet
Toilet was delivered and placed in front of front door. Delivery instructions said garage door. I can not move. Eed immediate help to move.
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Response from NCCGBFeb 16, 2024
Hello Valued Customer, We appreciate your feedback and apologize for the inconvenience you are experiencing with the delivery of your toilet. Please call Glacier Bay @ 1-855-434-5224 where one of our Customer Service Reps can assist you.
Recommended
6 found this review helpful
Feb 14, 2024
Works great!
I was hesitant to buy at firsf since there seems to be a couple of negative reviews. I own an old house with two toilets, one was leaking internally, the other one would clog most of the time. I replaced the one leaking yesterday with a powerflush unit, the difference is night and day! Such a quiet toilet with a strong flush! Installation was easy, no more water wasting due to leak, and the elongated design is very great!
I've bought another one today to replace the second toilet in my house, it's that impressive of a toilet!
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Recommended
Customer review from homedepot.ca
Jan 24, 2024
by
Verified Purchase
Jan 8, 2024
Broken Seat
I purchased item in September. The seat hardware broke in January!
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Response from NCCGBJan 10, 2024
Hello Margaret, We appreciate your feedback and apologize for the inconvenience you are experiencing with your toilet. Please call Glacier Bay @ 1-855-434-5224 where one of our Customer Service Reps can assist you.
Recommended
1 found this review helpful
Dec 27, 2023
Definitely a high-quality toilet that can handle low water pressure and tons of use. I checked consumer reports before purchasing and this was a recommended toilet. I also would highly recommend it.
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Response from NCCGBJan 5, 2024
Hello Barbara. Thank you for taking time out of your day to provide feedback. We are happy you are pleased with your toilet. Should you have further comments or need future assistance, please call Customer Service @ 1-855-434-5224 where one of the Representatives can assist you.
Verified Purchase
5 found this review helpful
Nov 25, 2023
There are a few but's to this toilet. Please read!
Would I recommend this toilet? Yes. It flushed great! BUT... The flush valve seal is garbage. Within 6 months, the toilet was leaking about 1/3" of water every 20 min. The edge of the seal was bubbled up on one side. Home Depot does not sell it, and it is almost impossible to find online. Kohler makes a seal the same size and it works. Also, because of the inner tank, you can't drop a standard size chlorine tablet in the reservoir.
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Response from NCCGBNov 30, 2023
Hello MarcelV, Thank you for taking time out of your day to provide feedback. Though use of the chlorine tablet could be leading to the issues on the seal. Should you have further comments or need future assistance, please call Customer Service @ 1-800-831-8383 where one of our Representatives can assist you.
Recommended
6 found this review helpful
Nov 13, 2023
Great toilet!
I would give this 4.8 stars, it was super easy to install. The flush is amazing. The packaging and instructions are flawlesss.
My only negative is the seat! It feels a bit hard and uncomfortable! Maybe I will get used to it.
Overall, this is a nice clean toilet that flushes impecably with little water.
I bought this toilet on Nov 11, 2023 at Home Depot, Ancaster, Hamilton, Ontario, Canada.
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Recommended
Customer review from homedepot.ca
Nov 10, 2023
Best toilet !
Best toilet ever. Flush is very strong, and fills up fast and quietly. Definatley recommend.
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Verified Purchase
Recommended
Customer review from homedepot.ca
Sep 20, 2023
We loved this toilet so much that we bought another one for the second bathroom. It does not clog and it's water efficient.
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2 found this review helpful
Sep 2, 2023
Whirlpool flush
My 30 year old toilets in the home needed replaced badly. This toilet has a lot of great reviews so I thought I would give it a try and replace the 3 I have! Easy to install. And the flush is amazing. The refilling is very quiet. Definitely a great purchase. So far so good. 👍
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Response from NCCGBSep 18, 2023
Hello ASlater. Thank you for taking time out of your day to provide feedback. We are happy you are pleased with your toilet. Should you have further comment or need future assistance, please call Customer Service @ 1-855-434-5224 where one of the Representatives can assist you.
Recommended
7 found this review helpful
Aug 23, 2023
Not reliable
I purchased this toilet over a year ago and not even a year worth of use my toilet was draining water slowly down the bowl. I called the customer service and we did some diagnosing over the phone and they said it was probably due to cracked porcelain. I added blue food dye in the tank and notice it slowly leaking out from the vacuum power hole. They sent me a new flapper valve which I had to install. Barely one year of use and I already have to replace? Not reliable
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Response from NCCGBAug 25, 2023
Hello Valued Customer, We appreciate your feedback and apologize for the inconvenience you experienced with your toilet. Should you have further comment or need future assistance, please call Glacier Bay @ 1-855-434-5224 where one of our Customer Service Reps can assist you.
1 found this review helpful
Aug 2, 2023
Poor performance
Toilet is not convenient to return as it is installed. This was bought based on the hype that this could flush up to 6 tennis balls. I had it professionally installed. I have to fully flush at least 3 times every time and paper will not all disappear which is not economical or convenient. After a couple hours there's almost no water in the base so I have to flush it just to clean it. This brand of toilet is NOT as advertised and very deceiving.
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Response from NCCGBAug 8, 2023
Hello JamReg. We appreciate your feedback and apologize for the inconvenience you are experiencing with your toilet. On this model it is critical that the tank is seated properly on the bowl to assure that the vacuum system has a proper seal to maintain the flush efficiency. You can try to re-seat the tank following the steps in the Troubleshooting guide that can found in the product overview section of the product webpage, under the "Instructions / Assembly" link. Please call Glacier Bay @ 1-855-434-5224 where one of our Customer Service Reps can assist you.