Hello Freezer, we’re sorry to hear you received a defective freezer. Please give Gladiator a call at 866-342-4089, from 8am to 6pm ET Monday and Tuesday, 9am to 6:15pm ET Wednesday through Friday, or email them at ggw-info@gladiatorgarageworks.com so they can take care of this for you. Be sure to have your model/serial numbers handy.