Hello Dani,
We appreciate you taking the time to leave your comments and feedback on your experience with the GearTrack pack. Feedback from our customers is an important source of information as it is how we gauge our success as well as identify possible areas that may require improvement.
Information on this website may contain typographical errors, technical inaccuracies or other errors and may be changed at any time without notice. Home Depot has a policy of continuous improvement of products and reserves the right to make improvements or changes to products without notice. We sincerely regret the frustration and inconvenience you experienced, and we forward a copy of your concerns to the appropriate departments for updating the website.