Hello GreenWorks Customer
Thank you for taking the time to leave a review. Sorry to hear you are not overall happy with your Snow Thrower.
This snow thrower should be able to handle snow depths up to 10" in normal conditions.
Please don't hesitate to contact our customer service toll free number at 1-888-909-6757 or email us on info@greenworkstools.com with any questions or concerns.
If we are not able to address your concerns before you return the unit. Please feel free to contact us should you purchase another GreenWorks unit. We are here to help.