Customer Reviews for Haier 18 in. Top Control Built-In Dishwasher in Stainless Steel with 3-Cycles

Hi there, Thanks for taking the time to leave a review for your dishwasher. Love to hear that your unit does a good job at cleaning your dishes! If you have questions or concerns about loading the unit, take a look at page 8 in your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55125-3.pdf&_ga=2.159697976.404188722.1666710743-1052664212.1665428950 We do hope this helps! If you have other questions or concerns, know that you're always free to reach out. Best wishes, Michael@Haier

Hi there, Thanks for taking the time to leave a review for your dishwasher. Sorry to hear about the silverware basket and drying issues you've had here. This model actually has a feature called Condensate Dry. This is an energy-efficient drying system on some dishwashers. With this drying system design, condensation will form on cooler surfaces in a warm humid environment. At the end of a cycle, while the dish load is still hot, the stainless steel tub walls are already cooling down and pulling condensation to form on the tub walls instead of the dishes. This provides natural air drying of the dish load. The use of a rinse agent ensures spot and film protection for dishes and assists the drying process. If you're having drying issues, you may want to check to make sure that your incoming water temperature is at, at least, 120 F. Also, if you'd like to take a look at some loading tips, you're free to start on page 8 in your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55125-3.pdf&_ga=2.123481998.404188722.1666710743-1052664212.1665428950 We do hope this is helpful. Know that we're here if you've got other questions or concerns in the future. Best wishes, Michael@Haier

Hello, thanks for reaching out to us. Having your new appliance draining improperly can be incredibly frustrating, and we're sorry you're going through this with your dishwasher. This isn't the experience we want for our Haier family at all. We suggest reaching out to Home Depot about this issue as they're best equipped to assist you. Thank you for your patience throughout this difficult time. -Sylvia@Haier

Hello, and thanks for sharing. Having to return an appliance twice can be frustrating, and we're sorry you went through this with your dishwasher. We appreciate you making us aware of the issue, and for your patience throughout this difficult time. Take care. -Sylvia@Haier

Hi there, thank you for taking the time to reach out with this feedback. We can certainly understand how frustrating it would be to deal with a different-than-expected design of the racks, and we are very sorry for the inconvenience this has caused for you. We would recommend checking out our loading guide for some tips and tricks that may help maximize your rack space. This can be found starting on page 8 of the use and care manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55125-3.pdf We will also be passing along this feedback to our design teams for use moving forward, and we appreciate the insight. If there are any ways we can assist you in the future, please feel free to reach out. -Elliot@Haier

We appreciate you letting us know how things are going with your dishwasher. It's great to hear that you're loving it! Should you have any additional feedback, please let us know. Happy washing!- Kianna@Haier

Hi there, thank you so much for taking the time to leave this review. We are so happy to hear that you are loving your brand new dishwasher. It sounds as though all of the features of this unit work well for you, and we really appreciate that you have chosen Haier for you and your home. If you ever need any help from us, please feel free to reach out. -Elliot@Haier

Hey there, we're pleased to see your dishwasher is cleaning and sanitizing well, but sorry you're unhappy with the racks and that it's not drying well. We can certainly see how frustrating this would be and we're happy to help. For the drying, we recommend the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17451&_ga=2.5354874.837619690.1644848995-1233938546.1597758556 We hope you find this useful and we're wishing you the very best. Please let us know if there's anything else we can do for you. Guy@Haier

Hi there, thanks so much for taking the time to reach out. We’re so sorry to hear about the electrical issues that you mentioned. We can understand how this would be frustrating and stressful for sure. If you’re still having issues with your dishwasher, please reach out to us on social media with your model and serial numbers as well as a copy of your review here. We hope this is helpful for you. Best wishes. -Michael@Haier

Hi there, thanks for taking the time to leave a review. We are so sorry to hear about the issues that you’ve had here with your dishwasher. We can understand how this would be frustrating to say the least. If you’d like to take a look at some loading tips, see page 9 of your Use and Care manual, here: https://images.thdstatic.com/catalog/pdfImages/78/784c2192-445b-4097-a4ac-f93c46990934.pdf - Also, if your upper rack continue to fall off, take a look at the tips and diagram on page 13 of your Use and Care manual to see if it helps. If you continue to have issues, we’d recommend taking advantage of your warranty; the details can be found on page 19 of the above manual. We hope this helps. All the best. -Michael@Haier

Hello and thank you for your review. We do certainly apologize that your top control dishwasher is not drying dishes and understand how that can be dissatisfying. We would like to note that you can select a heated dry setting. You can learn more information within your owner's manual here: https://images.thdstatic.com/catalog/pdfImages/78/784c2192-445b-4097-a4ac-f93c46990934.pdf. We hope this information is insightful and if you have any questions or concerns please reach out to us. Shayla@Haier

Hello- We appreciate your purchase and are so happy to hear your new dishwasher is working well for you. We love hearing that your dishwasher is working well and quietly for you. If you have any questions in the future, please let us know. We are here to help! Joyce@Haier

Hello and we are happy to hear that you feel this was easy to setup and that the dishwasher is working well for you. Thanks for your review. Geoff@Haier