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Customer Reviews for Hampton Bay 48000 BTU Stainless Steel Propane Standing Patio Heater

Internet #314849537

Model #PG210H

Store SKU #1005851492

  • 48,000 BTUs variable output for efficient heating
  • Smooth rotating wheels allow effortless mobility
  • Tip-over protection system ensures safety

Customer Reviews

  • 4.3
    out of 873 reviews
  • 69% recommend this product
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Showing 1-30 of 873 reviews
Puts out good heat
It was like 38 degrees out and it kept the deck pretty warm I was able to sit outside with just a sweatshirt
by
Response from ChantUSADec 26, 2022
Hi Twizaster, good news to hear that we pleased you. That's why we work hard. Thanks for your purchase, and your great review. ChantCharcoalandGasGrills
  • Verified Purchase
  • Recommended
Very cheap do not buy
I bought this heater in Sept and by Nov it was broken. It falls over with just a little bit of wind, even with the tank inside. One morning I came out and it had snapped in half where it was welded. Do not buy, it looks pretty but it's a piece of junk.
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Response from ChantUSADec 11, 2022
Hi Robin, we appreciate your business, but we are sorry to hear you were disappointed. Please call our customer service number at 1 855 242 6887 and allow us to help you get your heater working again. We have a 4.4 STAR rating which is extremely high. Obviously, most customers are satisfied with our heater. We would like to make you satisfied as well. ChantCharcoalandGasGrills
    Warms really quick fire lasts for about 5 hours with a full gas tang at medium flame
    Easy to set up very light material
    by
    Response from ChantUSADec 1, 2022
    Thanks for letting us know perez, and thanks for the great review. Please call 1 855 242 6887 should you need anything. ChantCharcoalandGasGrills
    • Verified Purchase
    • Recommended
    Porch life!
    Heats our porch great!
    by
    Response from ChantUSADec 1, 2022
    We are so glad we made you happy MountainLife. We work hard to do so. Thanks for your business and your review. ChantCharcoalandGasGrills
    • Verified Purchase
    • Recommended
    Rust on item in New packaging
    It has rust on it even though it's new
    by
    Response from ChantUSAOct 29, 2022
    Hi OBrown, we appreciate your business, and we are sorry to hear about your problem. I have sold millions of these heaters over the years, and this is the first time I have heard this. I have no idea how this happened. Please call 1 855 242 6887 so we can make you happy. ChantCharcoalandGasGrills
    • Verified Purchase
    Less than 2 months of use and it has rusted out
    This item has been on our patio for less than 2 months, and only been used a handful of times. There is SO MUCH RUST. Save your money and buy a better product. Now to see if this is covered by the warranty…
    by
    Response from ChantUSAMar 16, 2022
    Hi Arkie_for _Life, We are glad you purchased our product but sad to hear you were disappointed. I am not sure why your unit rusted out, but the heater is definitely made out of stainless steel and it does need to be maintained by sanding and oiling. You can order free parts at 1 855 242 6887 ChantCharcoalandGasGrills
      1 found this review helpful
      Frustrating to Assemble
      This is frustrating to assemble but seems to be built of decent materials. What made this the most frustrating is that they pop rivet through the protective film and put the base together without removing any of the protective film. To get all of the blue film off of the base, which is very visible after assembly, I had to use a small torch to melt it out of the pop rivots and places you could not access.
      by
      • Verified Purchase
      The product is having rusted nut and bolts....
      The product is having rusted nut and bolts.
      by
      Response from ChantUSADec 31, 2021
      Dear Abhi,

      Thank you for your purchase. We appreciate it. I am not sure why this is happening, but you can call our service line at 1-855-242-6887 for free parts and service. They will be happy to take care of you. ChantCharcoalandGasGrills
        2 found this review helpful
        Great purchase!
        Best purchase I've made for my front porch. It took about 45 minutes to put together. We followed a YouTube video and it was easy. Puts out a lot of heat in the freezing wet cold of the Midwest. Love to sit out in the winter; now others come out with me.
        by
          • Recommended
          2 found this review helpful
          Screws for the base don’t fit
          I bought this product on a promotional price. When I tried to put it together 3 of the 5 screws didn’t go in. Those screws stopped after a few turns like it hit a brick wall. I called my local Home Depot to exchange it but they want $70 dollars more.
          by
          Response from ChantUSADec 22, 2021
          Hi Joy,
          Thank you for your purchase. Joy, please call 1-855-242-6887 for any parts that you might need. The parts will ship for free! ChantCharcoalandGasGrills
            1 found this review helpful
            Good appearance, good heat.
            Look awesome, put out good heat, fairly easy to assemble.
            by
              • Recommended
              I love the smell of plastic in the morning!
              Pretty easy to put together. Feel like ok quality, reflector isn’t mirrored. However the real issue I had is everything comes wrapped in a blue protectant that just doesn’t come off. It appears that the rivets were put on while the blue protectant was on so you literally can’t get it all off. After I fired it up a bunch burnt off and fell onto the unit. Very very disappointed, but too lazy to do anything about it.
              by
                18 found this review helpful
                Great item and price
                by
                • Verified Purchase
                When I opened the box, I noticed it was used before and returned. A lot of missing tools and it was all put inside a sandwich bag. The switch does not even turn it on. So now I’m waiting for my husband to have time to fix it. I guess you pay for what you purchase since I did get it on sale.
                by
                • Verified Purchase
                Not good quality, it was scratched, plastic did not come off in all places.
                by
                Response from ChantUSAMar 27, 2024
                Hi Greg, we are so sorry to hear about your bad experience, as we work really hard to try and please all of our customers. Please allow us to make this right by calling our customer service line at 1 855 242 6887. They will be glad to assist you in resolving this problem. ChantCharcoalandGasGrills
                • Verified Purchase
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                • Verified Purchase
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                • Verified Purchase
                1 found this review helpful
                Great heater for the price.
                by
                Response from ChantUSANov 17, 2023
                Hi HomeDepotCustomer, thank you so much for your purchase and the time you took to post a great review. We work very hard to please our customers and your satisfaction is important to us. ChantCharcoalandGasGrills
                • Verified Purchase
                by
                • Verified Purchase
                Love this!!! Easy to assemble, works great
                by
                Response from ChantUSANov 8, 2023
                Hi Kriss, thanks for your purchase of our heater. We love it as well, and we are glad that we made you happy. ChantCharcoalandGasGrills
                • Verified Purchase
                Average review rating due to quality of stainless steel that...
                Average review rating due to quality of stainless steel that is not suitable for use in locations near saltwater. The unit is already showing signs of significant rust/corrosion after two months of use.
                by
                Response from ChantUSAMay 23, 2023
                Hi Richard, thanks for your purchase, we appreciate it. Richard, you can lightly sand any rust off your unit and then lightly oil it. This will eliminate the rust and preserve the steel. ChantCharcoalandGasGrills
                • Verified Purchase
                Easy to assemble, easy on, great heat. The metal is...
                Easy to assemble, easy on, great heat. The metal is thinner than in past & the top that distributes heat is in 3-pieces so wet snow deforms or crushes it. Keep protected in bad weather.
                by
                Response from ChantUSAMay 9, 2023
                Hi LandReno, we are so glad you bought our heater and that you like it as well. We really appreciate your high rating. I will have our engineering team review your comments in an effort to always do better. THANKS!!! ChantCharcoalandGasGrills
                • Verified Purchase
                Box looked like it went through a tornado. I will never...
                Box looked like it went through a tornado. I will never use your on-line services again.
                by
                Response from ChantUSAMay 3, 2023
                Hi Sally, we appreciate your business, but we are sorry to hear about your experience. Unfortunately, we have no control over the shipping company. You should take a picture of the unit and immediately contact the shipping company. In addition, you can contact your local Home Depot store, or call the toll-free number provided in your manual. Please allows us to make you happy. ChantCharcoalandGasGrills
                • Verified Purchase
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                • Verified Purchase
                Overall pretty good. Building was simple and pretty easy. Corners...
                Overall pretty good. Building was simple and pretty easy. Corners are adjustable on the lounge/ bench sections (they are not built true and straight) legs on the ottoman are not straight and it wobbles. Recommend also adding velcro to the bottom of the cushions so they don't move around. Versatility and design are nice.
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                • Verified Purchase
                Decent Quality but not Worth $250
                I purchased this for $99 in November of 2021 because the price was right and I needed heaters quickly for a holiday gathering same day. I think it's worth this price but not much more. Metal top "cap" is very thin and prone to damage if accidentally hit. My brother-in-law has the same heater and his now has an ugly bend in the cap. Build quality is mediocre - one of my two heaters stands at a slight but noticeable angle due to screw holes for column not lined up properly. Some metal edges are quite sharp - I recommend wearing gloves while assembling. Protective plastic film covering metal was riveted over, making it impossible to remove, leaving annoying small strands of blue plastic around the rivets. Takes time to assemble - approximately 1-1.5 hours per heater. Overall, I wouldn't purchase this again and would spend more money for a better quality heater.
                by
                Response from ChantUSAFeb 22, 2023
                Hi JKL 1, We want to thank you for your business, it is greatly appreciated. We are very sorry to hear that we disappointed you. We work extremely hard to please our customers, as we know that we have nothing without you. Your comments have been noted and passed along to our engineering and production teams. You can call our service line at 1 855 242 6887 for parts and service. They will be glad to help you out. ChantCharcoalandGasGrills
                  by
                  • Verified Purchase
                  Works great! Easy to assemble.
                  Great overall performance.
                  by
                  Response from ChantUSAJan 25, 2023
                  Hi Mark, thank you for your business, we appreciate it. We're happy that you are pleased, and love that you took the time to post a review. ChantCharcoalandGasGrills
                  • Verified Purchase
                  Broke Within A Year
                  I only used it about 5 times and it will no longer stays lot. This was for a rental business, and I bought it when it was half the current price. It isn't worth the old price. A lot of people have told me this problem isn't uncommon. There are half price models at other websites with better reviews. Stay away from this model. It won't work very long.
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                  Response from ChantUSAJan 23, 2023
                  Hi Shayne, we appreciate your business, but we are very sorry to hear that you have encountered this problem. Your problem is most likely a problem with the thermocouple. You can eliminate this problem by calling our service line at 1 855 242 6887. They will be glad to assist you in this matter to make certain that your heater is up and working again. Our company has made many millions of heaters over the years. And our retail partners continue to buy our products for over 25 years. I assure you we make an excellent heater, and many people agree with me as is reflected in our our 4.3 STAR RATING. Please allow us to correct this problem. ChantCharcoalandGasGrills
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                    • Verified Purchase
                    Showing 1-30 of 873 reviews

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