Customer Reviews for Hampton Bay 48000 BTU Stainless Steel Propane Standing Patio Heater
- 48,000 BTUs variable output for efficient heating
- Smooth rotating wheels allow effortless mobility
- Tip-over protection system ensures safety
Customer Reviews
Dec 21, 2022
Great Heater, Great Price
Works Great! Easy Assembly. But you have to be patient and get all the air out of the line before first use.
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Response from ChantUSADec 22, 2022
Hi LockMILShed, thank you for your business and your great review. And you are right, you must purge the gas line of air before use. Thanks for the tip.
Dec 21, 2022
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Dec 21, 2022
Exactly as described. Works great...
Exactly as described. Works great
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Response from ChantUSADec 21, 2022
Thank you so much HomeDepotCustomer. We appreciate your business and your high rating.
Dec 21, 2022
What I was expecting...
What I was expecting
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Response from ChantUSADec 21, 2022
Hi Consuelo, we are very glad we were able to make you happy and meet your expectations.
Dec 21, 2022
Great patio heater
Worked amazing in 40° weather!
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Response from ChantUSADec 21, 2022
Hi Lia C, great news to hear. Thanks for your business and the high rating, we appreciate it.
Dec 21, 2022
Not what I expected
This patio heater was disappointing. I actually took my time and read the directions when assembling this, but it is crooked and flimsy. I am kind of afraid to move it because I feel it might end up even worse. Go spend a little more money and get a better patio heater.
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Response from ChantUSADec 21, 2022
Hi Jimbo, we are sorry that we disappointed you, as we work extremely hard to please our customers. The heater has a high rating of 4.4 STARS, and we have literally sold millions of these heaters over the years. We wish you had been one of our many satisfied customers. You can call 1 855 242 6887 for any parts that you feel you need to straighten out your heater.
Dec 21, 2022
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Dec 21, 2022
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Dec 21, 2022
The patio heater was easy to assemble and use. It...
The patio heater was easy to assemble and use. It worked great!
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Dec 21, 2022
It lit with ease the first couple times. After that...
It lit with ease the first couple times. After that it's been extremely hard to light. Overall a disappointment
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Response from ChantUSADec 23, 2022
Hi HomeDepotCustomer, we appreciate your business, but we are sorry we disappointed you. Please call 1 855 242 6887 for customer service and parts. They will be happy to solve your problem.
Dec 21, 2022
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Dec 21, 2022
Doesn’t work and was sent a new part which I...
Doesn’t work and was sent a new part which I installed and still doesn’t work. Extremely disappointed and no new fix has been provided.
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Response from ChantUSADec 23, 2022
Hi Jeff, we are sorry to hear this. It is impossible for me to analyze your problem from this comment. Please call our customer service department to see if you might need a complete burn chamber.
Dec 21, 2022
Hampton nay 4800 patio heater
Love the price and the stainless steel body and base! Bought 2 of them very short delivery time. Love them.
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Response from ChantUSADec 23, 2022
Hi Karl E, this is great news. We aim to please. Thanks for your purchase, and your kind words.
Dec 21, 2022
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Dec 21, 2022
Easy to assemble and set up. Works well!!...
Easy to assemble and set up. Works well!!
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Response from ChantUSADec 23, 2022
Hi Joseph, we appreciate your kind words, and your business.
Dec 21, 2022
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Dec 21, 2022
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Dec 21, 2022
Product works great, but I ordered this online and it...
Product works great, but I ordered this online and it came in with several dents. This was definitely a returned product.
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Response from ChantUSADec 21, 2022
Hi R James, thank you for buying our heater; we appreciate it. As you know, we have no control over how the delivery company ships the product. However, we can still help you. You can call 1 855 242 6887 to order free parts under warranty. It will be easier than returning the heater.
Dec 21, 2022
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Dec 21, 2022
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Dec 21, 2022
Sometimes the flame just goes out. Not sure if this...
Sometimes the flame just goes out. Not sure if this is because it’s only been used a few times or if it’s something else. We have 2 others that are a different brand and no issues
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Response from ChantUSADec 21, 2022
Hi Karen, sorry about your troubles. Please call our customer service number at 1 855 242 6887 and they will be glad to help you.
Dec 21, 2022
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Dec 21, 2022
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Dec 21, 2022
Easy assembly and operation. A clean slick look with...
Easy assembly and operation. A clean slick look with the sharp stainless steel. The two units generates adequate heat to remove the chill from the U-shaped patio set when temps drop into the low 40s. The push button starter is a nice feature that makes starting the heaters safe and easy. The heavy weighted self-contained base allows for safe operation on windy days while also allowing for easy movement with the casters. A good overall design for my purpose thus far.
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Response from ChantUSADec 21, 2022
Hi Michael, we are grateful for your business, and we are happy we were able to please you. And we appreciate your kind words.
Dec 21, 2022
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Dec 21, 2022
The item came defective. And since it’s now out of...
The item came defective. And since it’s now out of stock and I got it on sale, I’m forced to keep it and make it work.
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Response from ChantUSADec 23, 2022
Hi Nathan, thank you for your purchase, we appreciate it. We are sorry to hear about your troubles. You can call 1 855 242 6887 and they will give you free parts so that you do not need to return the heater to the store. We sell millions of heaters and most of our customers are satisfied. Please allow us to help make you happy.
Dec 21, 2022
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Dec 21, 2022
Very poor quality and a tedious installation
Installation isn’t hard but is tedious and will take over an hour, half of which is peeling blue film. Quality wise, this is very flimsy and cheaply made…screws easily strip, several holes don’t line up and the item is wobby. On too of it all, the ignition doesn’t work at all so tge entire unit is worthless and will be a big pain to return. Waste of time and money for this piece of Chinese scrap metal.
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Response from ChantUSADec 21, 2022
Hi Frustrated, we want to thank you for buying our product. We are certainly disappointed that we were not able to please you, as we work very hard to make our products the best value in the marketplace. You can call our customer service line for free parts under warranty, and also good advice as to how to get your heater up and running.
Dec 16, 2022
They are very cheap material and i am returning to...
They are very cheap material and i am returning to get better quality.
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Response from ChantUSADec 17, 2022
Hi Martin, thanks for giving our heater a try. We are sorry we did not meet your standards. As you can see from our high STAR rating...most of our customers disagree with you.
Dec 16, 2022
Great build quality, has a nice look & it heats...
Great build quality, has a nice look & it heats extremely well.
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Response from ChantUSADec 16, 2022
Hi Eddie M, we are so happy to hear that you are pleased with your heater.
And we appreciate your high rating.
And we appreciate your high rating.
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