Hello Ari, thank you for telling us about your experience. Please contact our consumer care team, at 888-919-0070 or 'warranty@polygroup.com', for assistance with your Home Accents Holiday 6.5 ft Sparkling Amelia Pine Potted Pre-Lit Artificial Christmas Tree with 200 White Lights (TV66M3ACDC07). We are here to help! Best regards, Polygroup Manufacturer