We're truly sorry to hear about the issue you encountered with your Bentley II ceiling fan, and we appreciate you bringing this to our attention. We aim to provide products of high quality, and it's disheartening when they don't meet your expectations.
The oscillation issue you described, where you could hear a plastic mechanism rattling, is certainly not the experience we want for our customers. However, we'd like to assure you that this problem is covered by the lifetime motor warranty for the Bentley II ceiling fan.
To address this situation, please reach out to our customer support team, who will guide you through the warranty claim process. They can assist you in getting the necessary replacement parts or addressing the issue with your fan's motor.
Our goal is to make sure you have a fully functional Bentley II ceiling fan that provides the comfort and performance you expected. We appreciate your patience, and your feedback is essential in helping us improve our products.
Thank you for choosing the Bentley II ceiling fan, and we're committed to ensuring that you have a more positive experience with our product in the future. Please contact our customer support team at your earliest convenience to get this matter resolved.