We appreciate your feedback regarding the 56" Virginia Highland ceiling fan. We apologize for any inconvenience you've experienced with the fan starting by itself, and we understand the frustration this may have caused.
It seems like the issue you're encountering might be related to interference. In the owner's manual, there are detailed pairing instructions that can help prevent such interference. Please take a moment to review these instructions, as they often resolve remote control-related issues.
We understand that reaching our customer service has been challenging for you, and we sincerely apologize for the inconvenience. To ensure that you receive the assistance you need, please try the following steps:
Review the pairing instructions in the owner's manual.
If the issue persists, please contact our customer service directly at 1-833-433-2671. We apologize for any difficulty you may have experienced when trying to reach us previously.
Alternatively, you can visit our website at www.tal-usa.com, where you may find additional troubleshooting resources or submit a support ticket for assistance.
We value your satisfaction and are committed to resolving any issues you may have with our products. We appreciate your understanding and hope to have the opportunity to assist you in resolving the concerns you've raised.
Thank you for choosing our products, and we look forward to the opportunity to make things right for you.