Customer Reviews for Home Decorators Collection Virginia Highland 56 in. Indoor Espresso Bronze Ceiling Fan with Remote Control

We sincerely apologize for the inconvenience you've experienced with our 56" Virginia Highland fan, and we appreciate your feedback. We're sorry to hear about the issues you've encountered, and we want to assure you that customer satisfaction is our top priority.

Upon reviewing your case, it appears there might be a misunderstanding regarding the information provided by our customer service team. We would like to clarify that the motor of the 56" Virginia Highland fan is covered by a lifetime manufacturer warranty. It is never our policy to recommend purchasing a new motor if it stops working or has a defect. If you haven't already, we encourage you to contact the manufacturer's customer service team directly at 1-833-433-2671. They will be able to assist you with the warranty process and address any concerns you may have. It's possible that there was a miscommunication, and we want to ensure that your concerns are resolved to your satisfaction.

We truly value your feedback, and we are committed to providing you with a positive experience. Thank you for bringing this to our attention, and we look forward to the opportunity to assist you further.

Thank you for taking the time to provide feedback on the 56" Virginia Highland ceiling fan. We appreciate your positive remarks about the fan's quiet operation and overall quality.

We understand your concerns about the fixed frequency remote, especially when dealing with multiple ceiling fans. We'd like to inform you that the remote control comes with a built-in pairing function, allowing you to pair multiple fans to their individual remotes or even pair a single remote to control multiple fans.

To assist you further and ensure a smoother experience with the remote functionality, we recommend reaching out to our customer service team at 1-833-433-2671. They can provide step-by-step guidance on how to utilize the pairing function effectively and address any questions or concerns you may have.

Your satisfaction is important to us, and we are committed to enhancing your experience with our products. Thank you for choosing our ceiling fan, and we look forward to resolving any issues you may encounter.

Thank you for sharing your feedback regarding the 56 inch Virginia Highland ceiling fan. We're sorry to hear about the noise issue you've encountered during its operation.

We apologize for any inconvenience this noise may have caused you. A ceiling fan should provide a quiet and comfortable environment, and we understand that a persistently noisy fan can be frustrating.

To address this concern, we recommend checking the installation to ensure all components are securely fastened. Sometimes, loose parts can contribute to unnecessary noise. If you continue to experience noise after checking the installation, please don't hesitate to contact our customer service team at 1-800-986-3460. Once again, we apologize for any disruption this has caused, and we appreciate your patience and understanding as we work to provide you with a more enjoyable and peaceful fan experience.

Thank you for sharing your feedback regarding the Virginia Highland ceiling fan. We are sorry to hear that the fan did not meet your expectations and that you experienced difficulties with the airflow despite its DC motor and positive reviews.

We understand how important a ceiling fan's performance is in providing comfort and circulation in your living space, and we sincerely apologize for any inconvenience caused. The Virginia Highland ceiling fan is designed to offer efficient airflow and cooling capabilities, and we regret that this was not your experience. There are several factors that can affect a fan's airflow, such as room size, fan blade pitch, installation height, and any potential obstructions in the room. Your feedback is valuable to us, and we appreciate you bringing this matter to our attention. Rest assured that we take customer feedback seriously, and we will use your experience to continue improving our products and services.

Once again, we apologize for any inconvenience you faced, and we hope you will give us another opportunity to assist you in finding the perfect ceiling fan that meets your needs and expectations.

Our apologies about your experience with this fan. The motors are designed to last a lifetime and should not be going bad after only a few years. This model includes a 3 year warranty on all parts and a lifetime warranty on the motor. If you are still experiencing issues with your fans, please contact customer service at 1-800-986-3460 for troubleshooting assistance, replacement parts, and motor warranty service information.

Please call 1-877-902-5588 for assistance with airflow.

Please call 1-877-902-5588 for assistance with troubleshooting.