Very nice window. Opens easily. Clean and clear looking.
Very nice window. Opens easily. Clean and clear looking.
by
Response from YourJELD-WENTeamMar 5, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Recommended
Nov 3, 2019
Quality window at small price...
Quality window at small price
by
Response from YourJELD-WENTeamMar 5, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
Oct 23, 2019
4 Star Review
Rating provided by a verified purchaser
by
Response from YourJELD-WENTeamMar 5, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
Oct 15, 2019
The window came packaged very securely. It was easy to...
The window came packaged very securely. It was easy to install, and works well, effortlessly.
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Response from YourJELD-WENTeamMar 5, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
Sep 26, 2019
Someone needs to replace this window ... it was installed...
Someone needs to replace this window ... it was installed yesterday and I went to clean it today and this Perrault purple will not wash off... it’s horrible
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Response from YourJELD-WENTeamSep 27, 2019
Thank you for your review of Jeld-Wen and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We will send this to the appropriate party for further review.
Verified Purchase
1 found this review helpful
Sep 13, 2019
Easy install--my daughter did it!...
Easy install--my daughter did it!
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Response from YourJELD-WENTeamApr 3, 2020
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Aug 14, 2019
4 Star Review
Rating provided by a verified purchaser
by
Response from YourJELD-WENTeamAug 16, 2019
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
Aug 7, 2019
Exactly what I wanted...
Exactly what I wanted
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Response from YourJELD-WENTeamAug 7, 2019
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
Jul 1, 2019
I ordered this window online and picked it up at the store. It was in good condition and packaged...
I ordered this window online and picked it up at the store. It was in good condition and packaged in an easy to handle manner when I picked it up.I used the window to replace a mobile home window and it is a big improvement.
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Response from YourJELD-WENTeamApr 1, 2020
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Recommended
May 21, 2019
Nice window. I lived 2.5 hours from the Home Depot...
Nice window. I lived 2.5 hours from the Home Depot and was disappointed it didn't arrive shipped in a box to protect it during transport like windows I had bought elsewhere. Otherwise good products.
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Response from YourJELD-WENTeamApr 14, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
Feb 26, 2019
window seal needs some re working at latch cold temps out side cause moisture to form in side on ...
window seal needs some re working at latch cold temps out side cause moisture to form in side on glass. double pane with E gas should not do this but for 180 dollars what would you expect other wise it is a great window.
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Response from YourJELD-WENTeamApr 13, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Pro
Verified Purchase
Recommended
Feb 12, 2019
The window fit our rough opening perfectly and was easy...
The window fit our rough opening perfectly and was easy to install!
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Response from YourJELD-WENTeamFeb 13, 2019
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Feb 7, 2019
3 Star Review
Rating provided by a verified purchaser
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Response from YourJELD-WENTeamApr 2, 2020
Thank you for taking the time to provide this review. We appreciate your feedback. If you have additional information you’d like to share, please contact us at 800.535.3936.
Verified Purchase
Feb 6, 2019
5 Star Review
Rating provided by a verified purchaser
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Response from YourJELD-WENTeamApr 2, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
Jan 23, 2019
Great window. Seems like quality built..easy to install...
Great window. Seems like quality built..easy to install
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Response from YourJELD-WENTeamJan 23, 2019
JELD-WEN truly appreciates your feedback. Knowing that we’ve served you well strengthens our resolve to improve daily. Thank you for taking time to share your generous and encouraging words.
Verified Purchase
Dec 23, 2018
Just unboxed and it's BROKEN...
Just unboxed and it's BROKEN
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Response from YourJELD-WENTeamDec 26, 2018
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
2 found this review helpful
Nov 20, 2018
Solid build, easy installation, and a clean, sleek look. ...
Solid build, easy installation, and a clean, sleek look. Operates well and feels like a nice upgrade.
by
Response from YourJELD-WENTeamNov 20, 2018
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Oct 16, 2018
Fix like a glove ...
Fix like a glove
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Response from YourJELD-WENTeamOct 16, 2018
JELD-WEN truly appreciates your feedback. Knowing that we’ve served you well strengthens our resolve to improve daily. Thank you for taking time to share your generous and encouraging words.
Verified Purchase
Sep 4, 2018
Great quality...
Great quality
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Response from YourJELD-WENTeamApr 13, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
May 22, 2018
The window is fine, but the latch could be a bit more heavy duty.
The window is fine, but the latch could be a bit more heavy duty.
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Response from YourJELD-WENTeamMay 22, 2018
JELD-WEN sincerely appreciates the time you took to provide this response. Your comments encourage and inspire us as we strive to better serve our customers. Thank you again for sharing with us your experience.
Verified Purchase
Recommended
1 found this review helpful
Apr 22, 2018
These are great windows. I used them for a...
These are great windows. I used them for a old storage room that needed an upgrade. They are very Easy to work with being my first time replacing windows. They are very smooth and have a really nice tint to the window. Good price for what I used them for.
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Response from YourJELD-WENTeamApr 23, 2018
Dear Valued Home Depot Customer, To better answer your question, please contact our HD.com customer service department at 800-430-3376 call any day between 6 a.m. and 2 a.m. EST, or call your local store, they can either answer your question or transfer you to your local store to answer your specific question.
Verified Purchase
Apr 21, 2018
First off, I must say that both Home Depot and UPS have always done a first-rate job servicing my...
First off, I must say that both Home Depot and UPS have always done a first-rate job servicing my orders over three years' time. I use the process often, sometimes for my own home and other times for clients' orders. I have literally staked my reputation in the home-improvement field in a very small town where I am only known by reputation, on both this retailer and this shipper, and prior to this order took it as a given that everything would go fine. I assured my clients the same in all good faith.
Until now. This window was the largest actual item I had ever ordered using the free shipping service, but all my prior orders led me to believe that the packing and handling would be done satisfactorily. When I received this window it was packed in a crate made of 2x4s and 3/8" plywood, which was OK; then when I opened it to inspect it there was no actual broken glass, but I also observed that there were no additional packing materials to keep the unit from shifting inside the crate. The operative panel was in the open position as well, but again, after so many flawless orders and deliveries via both HD and UPS, the lack of broken glass assured me the unit was intact.
Then I got it installed. Right in front of an elderly gentleman who likes to keep me company and lend a hand while I work on his home. There was no denying that both locks had been broken and could not stay locked, and that the design of them was so poor they were destined for failure even if they had arrived intact. After centuries of plain old turtle-locks keeping folks' windows closed, whose genius plan was it to reinvent the wheel with this ridiculous idea anyway? Plus, the slide mechanisms concealed on the ends of the lower panel were mis-aligned, one of the retainer clips had come loose, and the panel had a half inch of slop keeping it from staying in a firm position while open, and I was unable to remove the panel and try to fix it at all because I was afraid I would break it. I was able to fix both issues using my own ingenuity and some used parts I had saved from other projects, but I told the clients that after nearly forty years of installing windows, I had never had to re-engineer a brand-new one in the field. This was ridiculous.
Not only that, but even the sash pieces themselves around each thermopane panel were not installed straight by the manufacturer. This is arguably a little too wide a window to use the single-hung design, but this was the job they took on by making it available, and whoever built this unit just put poor workmanship into it. I've long believed in vinyl windows as a lower-cost alternative for the client, and never before saw this kind of amateurish sloppiness in the way they had been made.
I'm still a loyal HD shopper and still appreciate the free shipping program enormously, but this time pretty much everyone in the chain (manufacturer, their freight outfit, wholesaler, retailer and UPS) let me and my clients down. I told them, either let me fix it here and now and call it a lesson learned, or we can go trying to figure out whom of five parties is mostly to blame, then wait a month or more to have you folks a new window for this hole in your wall. They told me just to fix it, and stood by me. It was the whole chain of participants who let us both down this time, and thankfully they took my side and we just avoided going through the whole process of seeking redress on a plain old botched order start to finish. But we could have, we certainly had it coming.
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Response from YourJELD-WENTeamApr 23, 2018
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
8 found this review helpful
Apr 5, 2018
works great pretty good quality and price....
works great pretty good quality and price.
by
Response from YourJELD-WENTeamApr 5, 2018
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Feb 13, 2018
Good window
Easy install
Looks good in application ...
Good window
Easy install
Looks good in application
by
Response from YourJELD-WENTeamFeb 13, 2018
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Dec 5, 2017
Purchased two windows, one the frame was damaged & the...
Purchased two windows, one the frame was damaged & the second the glass was broken on the lower sash. I like the windows if they’d arrive un-damaged, however like the reviews that I read, damaged windows seem to be a way of life. Installed these over thanksgiving weekend, and couldn’t just leave it
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Response from YourJELD-WENTeamDec 8, 2017
Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. Please return the damaged product to the nearest Home Depot as soon as possible so an associate may assist by processing a new order on your behalf. Another option is related to damaged operable sash. HomeDepot.com customer service may be contacted if you want to have them ask us to ship a replacement sash component. Efforts are made to protect products to with-stand shipping and handling but occasional issues like this are possible. If you have additional information you’d like to share, please contact us at 800-535-3964.
Verified Purchase
3 found this review helpful
Nov 7, 2017
Got these windows as replacements for old garage windows. Had...
Got these windows as replacements for old garage windows. Had to do a little reconfigure to make them work inside the old window box, just removed the nail-in exterior frame and popped them inside the old window. Had a good handyman figure it out. Came faster than expected though one was cracked
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Response from YourJELD-WENTeamNov 15, 2017
JELD-WEN sincerely appreciates the time you took to provide this response. Your comments encourage and inspire us as we strive to better serve our customers. Thank you again for sharing with us your experience.
Verified Purchase
Oct 27, 2017
The window latches were of the older lever style and...
The window latches were of the older lever style and were installed misaligned.
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Verified Purchase
Oct 24, 2017
The window did not fit the opening as I originally...
The window did not fit the opening as I originally expected. I had to cut off the flange in order to get it to fit, add insulation and custom make the trim work. However, in the end it did fit nicely. Now we'll see if it keeps out the cold air this coming winter as advertised.
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Response from YourJELD-WENTeamOct 26, 2017
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Oct 10, 2017
Nice window. Good price. Perfectly suits my purpose....
Nice window. Good price. Perfectly suits my purpose. Not a high end locking mechanism.
by
Verified Purchase
Sep 19, 2017
No, my product was shattered when I received it. No happy....
No, my product was shattered when I received it. No happy....
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Response from YourJELD-WENTeamSep 20, 2017
Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. Please return the damaged product to the nearest Home Depot as soon as possible so an associate may assist by processing a new order on your behalf. If you have additional information you’d like to share, please contact us at 800-535-3964.