The face plate & the cone neck on the handle are PLASTIC. Only metal piece is the grip. Replaced ...
The face plate & the cone neck on the handle are PLASTIC. Only metal piece is the grip.
Replaced Kohler product with another Kohler to avoid changing valve.
So 6 yr old Chrome $20 'all metal parts' handle swapped with $85 PLASTIC to get oil rub bronze finish.
Looks modern but disappointed in the quality and cheaper materials for an "Upgrade."
by
Response from Kohler Product ExpertMay 1, 2019
Hello, my name is Jessica with Kohler Customer Service. I am sorry to hear you are not satisfied with the material used with your Alteo shower trim. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer's expectations. While the shower trim is made of plastic, you should have no concerns in its performance. All Kohler products are manufactured to the same high quality of standards. If you have any questions or need further assistance, please contact our Customer Service team at KohlerCustServ@kohler.cpm. We're happy to help! - Jessica P. KOHLER Customer Service.
Verified Purchase
Recommended
3 found this review helpful
Jul 10, 2024
by
Verified Purchase
Jun 26, 2024
by
Verified Purchase
May 8, 2024
The plate was not brushed nickel
by
Response from Kohler Product ExpertMay 8, 2024
JEFFREY, my name is Jessica with Kohler Customer Service. I am sorry to hear the Alteo face plate was not received in the Brushed Nickel finish. This is nothing you should expect when you choose Kohler. We would like to connect with you to aid in a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Verified Purchase
1 found this review helpful
Apr 19, 2024
Installed for us by contractor. No complaints, works exactly as expected.
by
Verified Purchase
Apr 17, 2024
The unit looks really nice and easy to install.
by
Verified Purchase
Apr 17, 2024
by
Verified Purchase
Mar 20, 2024
by
Verified Purchase
Mar 20, 2024
by
Verified Purchase
Jan 3, 2024
Saved me from ripping out perfectly good plumbing and replacing it all. Worked like a charm!!
by
Verified Purchase
1 found this review helpful
Dec 27, 2023
No water pressure! Very weak spray.
by
Response from Kohler Product ExpertDec 28, 2023
Hi HomeDepotCustomer, this is Sarah with Kohler Co. I am very sorry to hear your Alteo bath and shower faucet has low water pressure. We would like to connect with you directly to help you determine if the flow is truly lower than intended, or if it is working as designed. Please email our team at KohlerCustServ@kohler.com. We are here and happy to help! Kindly, Sarah S. Kohler Customer Service
Verified Purchase
1 found this review helpful
Nov 29, 2023
Easy to assemble and very accommodating to different lengths of valve stem protruding from shower tile plane.
by
Verified Purchase
Nov 1, 2023
by
Verified Purchase
1 found this review helpful
Sep 7, 2023
Great quality! Easy installation.
by
Verified Purchase
Sep 6, 2023
Shower faucet was exactly what I needed. The quality was exceptional.
by
Verified Purchase
Aug 23, 2023
I returned the item. I changed the bathroom accessories to black mate.
by
Verified Purchase
Jul 12, 2023
by
Verified Purchase
Jun 29, 2023
Works and fit great !...
Works and fit great !
by
Verified Purchase
May 26, 2023
by
Verified Purchase
Feb 1, 2023
Face plate is plastic
The face plate is plastic with a metallic face. I suspect that durability is sacrificed by the use of this material. For the price I would have expected a metal plate .
I love this Alteo collection and have coordinated all options...
I love this Alteo collection and have coordinated all options in my remodel.
by
Verified Purchase
Apr 28, 2022
Updated shower/bathroom with Kohler
Handle matches the other two brushed nickel Kohler faucets we purchased well. I was surprised that the cover (H-C) was plastic, while the handle is metal. What I am replacing is all metal.