This is my second whitehaven kohler kitchen sink. The first sink I purchased 6 years ago and not a single issue, it’s beautiful! Second sink I purchased nov 2019 and installed feb 2020. With gentle cleaning the shiny coating is coming off and the underneath is getting scratched from normal wear. We are very gentle with this sink. I’m so disappointed as it’s my favorite part of the kitchen. What has happened with manufacturing?
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Response from Kohler Product ExpertAug 21, 2021
Hello Erica, this is Laura with Kohler Co. I am sorry to hear about the issue with your sink. This is nothing you should expect with a premium Kohler sink. Please email customer service at KohlerCustServ@Kohler.com so we may gather more information about your sink and offer a resolution. We look forward to hearing from you. Sincerely, M. Laura K., Kohler Customer Service
Jun 3, 2021
Nice looking sink, fits well well with our kitchen remodel....
Nice looking sink, fits well well with our kitchen remodel. Needed a support structure because of its weight, but we knew that before we bought it.
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Verified Purchase
May 4, 2021
Beautiful & super sturdy. Looks great!...
Beautiful & super sturdy. Looks great!
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Verified Purchase
Mar 7, 2021
I have not installed the sink, yet....
I have not installed the sink, yet.
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Verified Purchase
Jan 28, 2021
This sink is fantastic in my cottage kitchen! Timeless design!...
This sink is fantastic in my cottage kitchen! Timeless design!
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Verified Purchase
Jan 16, 2021
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Verified Purchase
Jan 16, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Jan 15, 2021
Had to order three times to get one not blemished....
Had to order three times to get one not blemished. 3rd one was a charm, love the sink just wished better QC before leaving manufacture. I suggest checking at the store before you luf this monster home.
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Verified Purchase
1 found this review helpful
Dec 24, 2020
Amazing! I love the drain location and the size...
Amazing! I love the drain location and the size is large and fantastic.
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Verified Purchase
Nov 27, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Oct 24, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Oct 23, 2020
Beautiful and outstanding addition to the kitchen...
Beautiful and outstanding addition to the kitchen
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Verified Purchase
Oct 8, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Jul 25, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Jul 2, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Jun 17, 2020
Haven't installed but looks good and is what we expected....
Haven't installed but looks good and is what we expected.
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Verified Purchase
Jun 3, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
May 30, 2020
Gorgeous large sink. Very solid....
Gorgeous large sink. Very solid.
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Verified Purchase
May 30, 2020
Love it... Excellent quality and better looking than what I...
Love it... Excellent quality and better looking than what I thought!
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Verified Purchase
Apr 16, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Apr 8, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Feb 12, 2020
Love this sink...looks beautiful ...
Love this sink...looks beautiful
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Verified Purchase
Feb 12, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Dec 31, 2019
Heavy, durable, well made, looks great
Heavy, durable, well made, looks great
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Verified Purchase
Recommended
Dec 26, 2019
Excellent sink. Very good quality. Seems very durable enamel. Wife...
Excellent sink. Very good quality. Seems very durable enamel. Wife loves it. That’s all that matters.
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Verified Purchase
Dec 18, 2019
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Dec 10, 2019
The sink is beautiful! Looks great in our...
The sink is beautiful! Looks great in our remodeled kitchen.
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Verified Purchase
Dec 2, 2019
Don’t buy in white
This sink looks amazing installed. It is beautiful! Until you use it. Mine has been installed and in use three days. I can’t even wash my pots in it. I gently set them into the base like I’m putting a baby in a crib and scrub the inside while holding it as still as possible and it still leaves marks in the base of the sink. Beyond disappointed in the quality of something I spent a thousand dollars on and can’t replace without ripping out my brand new counters. But the size is amazing and it looks amazing from the front.., you just can’t wash things in it which defeats the purpose of a kitchen sink
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Response from Kohler Product ExpertDec 4, 2019
Hi JH24, this is Sarah with Kohler Co. I'm truly sorry to hear you are having trouble preventing pot marks/scratches on your Whitehaven kitchen sink. As the manufacturer, we're very interested in providing our customers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. We suggest using the bottom basin rack, model K-6639, with your kitchen sink. This will help to prevent pot marks. We also make a KOHLER Cast Iron cleaner. This is designed to remove pot marks/scratches and brighten up the shine on the sink. We would like to send you a sample of this cleaner to try. Please email our team at KohlerCustServ@kohler.com. We're here to help. -Sarah S. KOHLER Customer Service
1 found this review helpful
Nov 26, 2019
Sink bottom slopes nicely to the drain. It is heavy...
Sink bottom slopes nicely to the drain. It is heavy but no problem for a couple of strong people. It looks great, my wife is in love with it and everyone else is jealous.
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Verified Purchase
Nov 12, 2019
The sink was exactly as expected. Looks great in the...
The sink was exactly as expected. Looks great in the new kitchen. Make sure the cabinets and sink area are reinforced to hold the weight.