Hi Sylvester,
Thanks for reaching out to us.
Sorry to hear about your faucet. From what you described, this is a very quick and easy fix and requires an adjustment of the weight that is installed on your hose under the counter. The counter weight, is designed to fully retract the spray head back into the spout. You may want to try raising or lowering the position of the weight on the hose anywhere from 1" to 3" and also nothing is obstructing the weight from retracting correctly.
I've also taken the liberty of creating a case for you with our Customer Service Team - case: 204944.
Please contact our customer service department at 1-800-775-0703 or by email at CustomerService@KrausUSA.com and refer to your case number so we can guide you through the steps.
Thank you for taking the time to leave your feedback. I look forward to the opportunity to remedy this situation.
Best,
Mike
Kraus USA