Hi Matt,
Thanks for taking the time to provide us with your feedback. So happy to hear you like our Loften All-In-One combination and I'd sorry to hear this faucet didn't meet your expectations. I's also be happy to review alternate faucet options with you.
Also, based on what you described, there may be something obstructing the counter weight preventing it from retracting fully or perhaps it isn't positioned properly at all. We would also be happy to review this with you.
I've gone ahead and created a case for you with our Customer Service Team. Case: 232517. Please feel free to reach out to us at 800-775-0703 or email us at customerservice@kraususa.com and refer to your case # 232517 and we will be happy to take it from there.
Thank you for sharing your experience with us and giving us the opportunity to remedy the situation.
Best regards,
Mike
Kraus USA