Customer Reviews for Krosswood Doors 42 in. x 96 in. Craftsman 9-Lite with Clear Beveled Glass Left-Hand Inswing Unfinished Knotty Alder Prehung Front Door
We bought this door then kept it in the original packaging for a year until we were finished with remodeling other areas of the house. By this time the warranty had expired. My husband taped and papered the windows before staining not spotting the fingerprints inside the glass of two of the windows. After removing the paper we noticed this. There is no way of removing these finger prints unless we tear into the wood around the glass. I'm so very disappointed in this product and the time and money we spent. Poor workmanship to miss this obvious mistake.
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Response from Krosswood DoorsMar 30, 2021
Please contact customer service to assist you
Mar 18, 2021
Well built solid wood door, installed easily no need for...
Well built solid wood door, installed easily no need for any adjustments and stained very well. I loved the knots in the wood, that really give it character.
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Response from Krosswood DoorsMar 22, 2021
We are happy to hear that you love your door. Enjoy!
Verified Purchase
Nov 26, 2020
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Verified Purchase
Nov 26, 2020
Construction quality seems very good at first look. Unfinished exterior...
Construction quality seems very good at first look. Unfinished exterior no complaints, nicely done. Unfinished interior very poor! Spent many hours re-sanding, filling etc. Exposed nails, gaps in mullions, really bad fill and sand on nail holes etc.
iG (insulated glass) is mediocre quality. All in all would not buy again in unfinished.
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Response from Krosswood DoorsNov 30, 2020
We are sorry to hear that your door did not meet your expectations. We strive to make certain every door leaving our facility has our quality stamp of approval. It sounds like this one got through the cracks.
Verified Purchase
Nov 11, 2020
Beautiful door, let's is a fantastic amount of light. The clear coat of stain/protection I paid e...
Beautiful door, let's is a fantastic amount of light. The clear coat of stain/protection I paid extra for was very thin and uneven. I'll have to apply additional coats myself to really seal and protect this exterior door.
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Response from Krosswood DoorsNov 17, 2020
We love that you love your door. Please continue to maintain it with a spar urethane varnish.
Verified Purchase
Recommended
Sep 17, 2020
The door is beautiful and looks great installed. After...
The door is beautiful and looks great installed. After installation, however, two hairline cracks appeared on two panes in exactly the same place. Do you provide replacements in this situation for a product at this price point?
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Response from Krosswood DoorsSep 17, 2020
Please contact Home Depot customer service to assist you.
Verified Purchase
Aug 4, 2020
Nice door arrived as advertised pre hung damage free. Very...
Nice door arrived as advertised pre hung damage free. Very pleased
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Verified Purchase
Jun 16, 2020
Beautiful door, but does not come with a large enough...
Beautiful door, but does not come with a large enough kick plate for the door of its size and also does not come brick molding like other doors.
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Response from Krosswood DoorsJun 16, 2020
We are happy to hear that you love your door. Enjoy!
Verified Purchase
Jun 3, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
May 21, 2020
Love the door and it stained beautifully!
Love the door and it stained beautifully!
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Response from Krosswood DoorsMay 21, 2020
We are so happy to hear that you love your door! Enjoy!
Verified Purchase
May 5, 2020
This is our third door. I have one in...
This is our third door. I have one in front, back and now in our outside exercise room. I love the look and they are beautiful!
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Response from Krosswood DoorsMay 5, 2020
We are so happy to hear that you are a returning satisfied customer! We would love to see pictures of your finished project.
Verified Purchase
Feb 26, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Dec 31, 2019
Door is very solid and in general well made. It arrived a week later than estimated, but it was w...
Door is very solid and in general well made. It arrived a week later than estimated, but it was well packed. Overall I am happy with three reservations. There are flaws in the finish (mostly around the glass), nothing I can't fix, but for this kind of money I'd have expected better. The pre-drilled lockset holes are slightly mis-aligned. This is not an installation issue. The door was painstakingly installed with plumb measured to the millimeter. The last issue and the one that concerns me the most is the gaskets around the insulated glass are already bleeding. I can see the black rubber caulk along the edge of several of the panes. In my experience, this issue only gets worse over time.
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Response from Krosswood DoorsJan 2, 2020
Please contact our customer service department and we would be happy to assist you in resolving your issues.
Verified Purchase
Recommended
May 7, 2019
This is a beautiful door. We are in the process...
This is a beautiful door. We are in the process of staining it, and for the look I want sealing it first with linseed and paint thinner. There was a gap between threshold and bottom of door that came that way from manufacturer. We were able to raise the threshold to meet the door and fill the gap.
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Response from Krosswood DoorsMay 7, 2019
Your door project sounds wonderful! Please share pictures. We love to see how our customer's use our doors!
Verified Purchase
2 found this review helpful
Mar 5, 2019
Beautiful door. Condition was good. ...
Beautiful door. Condition was good.
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Response from Krosswood DoorsMar 5, 2019
We are happy to hear that you love your door. Please share pictures. We love to see the finished project.
Verified Purchase
1 found this review helpful
Feb 7, 2019
Love the door, came packaged very well and all the...
Love the door, came packaged very well and all the glass was taped for easy staining. The only weird thing was the metal floor board base part was extremely short and wouldn’t cover the thereshold so we had to buy an extra part to cover the open spot
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Response from Krosswood DoorsFeb 26, 2019
It sounds like you would have needed a threshold extender. We are happy to hear that you loved your door.
Verified Purchase
2 found this review helpful
Oct 2, 2018
Awsome...
Awsome
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Response from Krosswood DoorsOct 2, 2018
Love to hear that you love your door! Please share pictures!
Verified Purchase
2 found this review helpful
Mar 27, 2018
Some of spacers that go between the glass panels weren’t...
Some of spacers that go between the glass panels weren’t properly installed. They were visible and exposed instead of tucked behind the wood transoms. It’s a shame because the rest of the door was beautiful. I would expect more from a door with this price tag on it.
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Response from Krosswood DoorsMar 27, 2018
We are sorry that the door wasn't exactly as you hoped. Please reach out to our customer service department and we will see what we could do to make your experience better.
Verified Purchase
1 found this review helpful
Mar 13, 2018
The door itself is fine, Home Depot & the carrier company did a terrible job. Door came late & ...
The door itself is fine, Home Depot & the carrier company did a terrible job. Door came late & all damaged from shipping.
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Verified Purchase
Oct 18, 2017
These are fabulous doors. Would buy them again!...