Customer Reviews for LG NeoChef 18.5 in. Width 0.9 cu.ft. Stainless Steel 1000-Watt Countertop Microwave with Smart Inverter

Hi, Wendy. Thank you for reaching out and letting us know about the issue with your LG Microwave (LMC0975ST) model. We understand how concerning it is to experience problems with a product so soon after purchase. We strive to provide durable, high-quality products that exceed our customer's needs. For help, if you notice sparking or any other signs of electrical malfunction, please stop using the microwave immediately to avoid any potential hazards. Ensure that the appliance is unplugged and safely disconnected. Since you’re waiting for information on a reimbursement, please follow up directly through a private message on social media @LGUSSupport. Provide details about your purchase and the issue you're experiencing so we can expedite the process. We are here to ensure you receive the support you need to resolve this issue. ^Juvy

Hi, there. Thank you for sharing your feedback on your LG Microwave (LMC0975ST) model. We understand the importance of having reliable appliances that function properly and last long. We strive to provide durable, high-quality products and ensure that our customers receive the best value for their money. Your feedback is valuable to us, and we will address these issues with our team to improve our services, product's overall performance, and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. We're here to help you and regaining your trust in our products and services. ^Juvy

Hi, Charles. Thank you for sharing your experience and providing feedback on the LG Microwave (LMC0975ST) model. We're sorry to hear that your unit stopped working and that contacting LG Support did not meet your expectations. We strive to provide reliable, high-quality products and excellent customer service that meet our customer's needs and expectations. We appreciate your feedback and will consider it to improve our products and support services. If there's anything we can do to assist you further, please reach out to us on social media @LGUSSupport. ^Juvy

Hey Jon. We want to ensure that your experience with your LG microwave is the best it can be. To help you achieve a peaceful home without any loud interruptions, we suggest following the steps outlined in this article to mute the alarm on your microwave: http://spr.ly/6422bQNMa. We hope this information is helpful to you. ^ Diego

Hi, there. Thank you for taking the time to review the LG Microwave (LMC0975ST) model. We take product safety very seriously, and it is important to us that our customers have a positive and worry-free experience with our appliances. Please visit this link for guidance and assistance: https://www.lg.com/us/support/help-library/lg-microwaves-how-to-prevent-sparking-CT00000303-1383229445510. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy

Hi Wendy, sometimes the microwave can mislead us. We appreciate your feedback and the opportunity to revisit this product for careful consideration going further. ~Tanisha

Greetings, we appreciate your effort in providing us with a review regarding your microwave. We understand that the current functionality of your microwave is not satisfactory, and we are committed to assisting you in resolving this issue. To receive the necessary support, please send us a private message on Facebook or X by mentioning @LGUSSupport. Alternatively, you can engage in a live chat with us by visiting this link: http://spr.ly/6429R5FMS. ^Anthony

Hi there! We're sorry to hear about the issues you've been experiencing with your LG microwave. It's definitely not the kind of service we strive to provide. We understand your frustration, especially with the warranty labor and inconvenience costs. We want to make things right for you. If you could please reach out to us on Facebook or Twitter through @LGUSSupport, we'd be more than happy to assist you further and see how we can resolve this situation. We value your feedback and appreciate the opportunity to make things better. Thank you for bringing this to our attention, and we look forward to helping you out. ^Dan

Hey Billy, at LG, we care about you and your appliances. So we do have a 1-year parts and labor warranty; we'd love to look into your details. Please send us a private message using our social media, @LGUSSupport. ~Tegan

Hello, Kath. We're truly sorry to hear about the concerning incident you've experienced with your LG Microwave. Safety is our utmost priority, and this is certainly not the experience we want for our customers. Your feedback is incredibly valuable, and we're committed to finding a solution.

We're relieved to hear that you were present and able to take action to prevent any further harm. We want to take immediate action to address this. Kindly send us a private message via Facebook or Twitter @LGUSSupport with your contact details and a detailed description of the incident. Your safety is of the highest importance to us, and we're dedicated to assisting you. Thank you for bringing this to our attention. —Kai

Hey there. Thank you for your review on the 0.9 cu. ft. NeoChef™ Countertop Microwave with Smart Inverter and EasyClean®. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Anthony

Thank you for contacting us regarding your concerns about your LG NeoChef Microwave. It would be our pleasure to delve deeper into the issues you are facing and find out what steps we can take to address them. We need to switch to a different platform in order for you to receive immediate assistance. You can direct message us on Facebook or Twitter with the hashtag @LGUSSupport, including the model and serial numbers of the microwave. It will be our pleasure to assist you. ~Rita

Hey there. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jai.

Hey there. We appreciate your patience and understanding in regards to the issues that you’ve encountered. We'd like to ensure that you are being heard in your concern and we'll be more than happy to have a second look into this. We rely on our customers like you to let us know what we're doing right and wrong so we can continue to provide the best experience possible. Please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Jai.

Hey, Andi! If you could please reach out with the link below, we'd love to hear more about what happened to your microwave and see what we can do to help! https://www.lg.com/us/support/contact ^Ian

Hi! We've attached a link with more info regarding what may be causing the noise from your microwave! If the steps there don't help, please be sure to reach out with the second link below. https://www.lg.com/us/support/help-library/noises-microwave--20152329269153 https://www.lg.com/us/support/contact ^Ian

Thank you for taking the time to communicate with us about your experience with your LG 0.9 cu. ft. NeoChef™ Countertop Microwave with Smart Inverter and EasyClean®, model LMC0975ST. We're sorry to hear this happened and please know that this is not the experience we are trying to achieve. It's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best product possible. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Danee

Thank you for taking this time to communicate with us about your concern. This is not the experience we want for you. We'd love to better understand what happened, and how we can rectify/resolve the issue it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha

Hi, John. We recognize your reviews, and we understand why you would feel frustrated regarding the issue with your LG appliance. We appreciate the time you're taking to communicate and share about your experience. Allow us to help you further with this, please send us a private message on Facebook or Twitter at @LGUSSupport, or call our service line at (800) 243-0000, and it would be our pleasure to see what we can do to assist you with this. -Cazz