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Customer Reviews for Legacy Heating 40,000 BTU Hammered Black Propane Outdoor Flame Patio Heater

Internet #306284079

Model #CAPH-GT-S

Store SKU #1003426380

  • Assembled with wheels for convenient movability
  • Features anti-tilt device for optimum safety
  • Designed with easy-access door for propane tank exchange

Customer Reviews

  • 3.9
    out of 97 reviews
  • 78% recommend this product
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Showing 1-30 of 97 reviews
Very cool design
[This review was collected as part of a promotion.] The final result: it looks amazing. The instructions were kind of difficult. I would recommend 2 people to put this together. It took just under two hours for my husband and I. It's VERY tall. Put together wherever you're keeping it, if possible. Some of the pieces came a little bent or warped causing screws to not line up properly. We we're not able to get one screw to go in at the bottom of the base from the warped leg, luckily it does not impact the product's functionality and is not too noticable. There's also no tools included so have your drill and wrench ready. Aside from all that, I really love this outdoor heater. Your propane tank stays hidden inside as well as the control panel/igniter. There is a button to push to light the pilot, which is super convenient and less dangerous than having to put up a lighter or match. There's a little chain attached to the main door so it only opens a jar. You can take the chain off the hook if you want to remove it all the way to remove or put in your tank. Inside of the cage there is a glass tube that goes from the top of the propane tank to the top of the heater. This thing puts out an impressive amount of heat and is such a cool conversation piece. The wheels make it easy to move from one place to another. I've gotten so many compliments. I do wish it came with a cover so I can keep it safe when not in use. I'll be looking into purchasing one separately.
by
    • Recommended
    So cool!
    [This review was collected as part of a promotion.] This Legacy gas patio heater is simply amazing! It’s huge, bigger than I was expecting, but nonetheless amazing! It was tricky to put together. I had to enlist the help of my husband, but it was well worth the time spent assembling it. It puts out a lot of heat and just looks awesome!!!
    by
      • Recommended
      Beautiful, great ambiance!
      [This review was collected as part of a promotion.] This gas patio heater has been everything we wanted for our back deck. Living in Maine, our nights are becoming cooler but we still love to enjoy our time on the back deck! This heater is tall, beautiful, and durable. I love that it's easy to move around on our deck, we tend to bring it closer to us when we want to warm up and then store it on the corner of the deck. The flames are beautiful and the adjustable settings are very nice to have depending on the weather or ambiance you want. The heater came beautifully packaged with no issues or missing parts. The assembly did need an extra tool what wasn't in the directions (a wrench) for the bottom pieces. The assembly time estimated an hour but it took my husband a little more than 2 hours. The screws were screwed in so he had to take them out, put the parts together, then put the screws back in. Not a huge deal, but made the assembly take longer. Overall, we are very pleased with this product and would highly recommend. I feel like this patio heater is very versatile would be a great addition to any deck!
      by
        • Recommended
        Should be called, "Decorative Flame Feature"
        This thing looks great but give off get little heat. I was worried about this based on the design. The base of the flame is just too far from the heat grill and the dispersement shield, both of which are undersized compared to my old unit. The first day I put it together, we had been outside working and playing in t-shirts all day. Just as it started to get cool in the evening, we fired up the Decorative Flame Feature. even after warming up for 20 minutes, you had to stand right up next to it to feel any heat. This will be completely useless on an actual cold evening. Also guess through propane very quickly for what little heat it actually makes. Very disappointed.
        by
        Response from LEGACY HEATING Service TeamOct 13, 2021
        So sorry to hear of this issue, it is certainly not something that we expect of our products nor is it an issue we have ever heard of this item having. Please give us a call so we can make this right for you, +1-800-379-2185 or email at info@calell.com with questions.We are committed to making every customer feel satisfied with our products. LEGACYHEATING
          3 found this review helpful
          A beautiful heater!
          [This review was collected as part of a promotion.] I received this as a free product from TryIt in exchange for my honest review. All thoughts and opinions are based on my experience only and have differ from anyone else’s experience. I really love this heater. Once put together, I thought it is Really beautiful. It is taller than I expected. I think the instructions for putting together could have used a little more clarification on some of the steps but we got it put together in an afternoon. I love my new heater!
          by
            • Recommended
            Not recommended
            These heaters last a year and are nothing but a paper weight after. I’ve had nothing but issues with these things since after a month of my purchase. I bought two of them and now I’m out $500 and severely disappointed
            by
              • Recommended
              Legacy Heating 40,000 BTU Black Propane Outdoor Flame Patio Heater
              Beautiful piece of art. Great ice breaker. Instructions may need clarifications, will need patience to assemble.
              by
                • Recommended
                Careful
                Save your money. Replacement glass tube is not available. I failed by not checking if replacement parts were available and the glass tube accidentally broke. Now I’m stuck with a pile of scrap metal.
                by
                Response from LEGACY HEATING Service TeamMar 16, 2024
                We are very sorry to hear that you had an issue with our products. We strive to make every product durable and functional for you, the customer. If you do still have the unit please give us a call at +1-800-379-2185 or email at info@calell.com(Their offices are open Monday - Friday 8AM - 4PM PST.) so that we can take care of this problem for you.We are committed to making every customer feel satisfied with our products. LEGACYHEATING
                  Worked well. Kept us warm.
                  by
                  • Verified Purchase
                  by
                  • Verified Purchase
                  Had to completely assemble without clear instructions.
                  by
                  • Verified Purchase
                  Very difficult to put together and not working....
                  Very difficult to put together and not working.
                  by
                  Response from Wellife Furnace TeamMay 26, 2023
                  We are sorry to hear that you had an issue with the lighting of this unit. Please note that the unit is equipped with a thermocouple that needs to be warmed up before each use Holding the knob in for 20 seconds after it ignites allows the thermocouple to warm up and disengage the safety mechanism which will shut off the gas flow. It is unfortunate that our customer care department was unable to get your unit working. If you still have it and would like to try again to get it working, please contact us at +1-800-379-2185 or email at info@calell.com(Their offices are open Monday - Friday 8AM - 4PM PST.) for additional assistance.We are committed to making every customer feel satisfied with our products.
                  • Verified Purchase
                  Really put out heat..Will love these this fall....
                  Really put out heat..Will love these this fall.
                  by
                  • Verified Purchase
                  Excellent
                  Got this on sale. Not sure why so many complain on instructions and putting together. Super easy. Works great so far.
                  by
                    • Recommended
                    Assembly was difficult. Assembly instructions were unclear on many...
                    Assembly was difficult. Assembly instructions were unclear on many stages of the assembly. Some parts didn't fit well together. It is difficult to light. The ignitor stopped working. Had to use a butane lighter to start the heater
                    by
                    Response from LEGACY HEATING Service TeamMar 30, 2023
                    dear james,

                    We are sorry to hear that you had an issue with the lighting of this unit. Please note that the unit is equipped with a thermocouple that needs to be warmed up before each use Holding the knob in for 20 seconds after it ignites allows the thermocouple to warm up and disengage the safety mechanism which will shut off the gas flow. It is unfortunate that our customer care department was unable to get your unit working. If you still have it and would like to try again to get it working, please contact us at +1-800-379-2185 or email at info@calell.com for additional assistance.We are committed to making every customer feel satisfied with our products. LEGACYHEATING
                    • Verified Purchase
                    I bought two. One functions perfectly with the great look...
                    I bought two. One functions perfectly with the great look of a nice design. The second one worked for 2 days, now can’t transition from lit pilot to normal flame. Had to return and reorder. We’ll see.
                    by
                    Response from LEGACY HEATING Service TeamJan 29, 2023
                    We are very sorry to hear that you had an issue with our products. We strive to make every product durable and functional for you, the customer. If you do still have the unit please give us a call at +1-800-379-2185 or email at info@calell.com so that we can take care of this problem for you.We are committed to making every customer feel satisfied with our products. LEGACYHEATING
                    • Verified Purchase
                    The unit was designed very poorly. During assembly, the holes...
                    The unit was designed very poorly. During assembly, the holes did not align and was a PAIN to assemble. The designers of this unit should be fired. Also, the instructions were unclear. I have the unit put together with left over parts since they won't fit. I am using the unit and it works well, but the average person would not be able to assemble. I would not recommend this unit to anyone.
                    by
                    Response from LEGACY HEATING Service TeamDec 29, 2022
                    We are very sorry to hear that you had an issue with our products. We strive to make every product durable and functional for you, the customer. If you do still have the unit please give us a call at +1-800-379-2185 or email at info@calell.com so that we can take care of this problem for you.We are committed to making every customer feel satisfied with our products. LEGACYHEATING
                    • Verified Purchase
                    would not recommend it
                    I was very disappointed in this heater, especially for what it cost. First of all, it's extremely difficult to assemble and the instructions are basically worthless. I contacted the seller and they sent a short video with a cute young woman assembling the unit, also basically useless. After struggling with it for 5 or 6 house we finally got it put together and upon trying it out realized that it does not offer much heat either.
                    by
                    Response from LEGACY HEATING Service TeamNov 11, 2022
                    So sorry to hear of this issue, it is certainly not something that we expect of our products nor is it an issue we have ever heard of this item having. Please give us a call so we can make this right for you,  +1-800-379-2185 or email at info@calell.com with questions.We are committed to making every customer feel satisfied with our products. LEGACYHEATING
                    • Verified Purchase
                    by
                    • Verified Purchase
                    by
                    • Verified Purchase
                    by
                    • Verified Purchase
                    Very pleased with the appearance and the function of the...
                    Very pleased with the appearance and the function of the lamp
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                            Instructions not detailed correctly had to de assemble screws numerous...
                            Instructions not detailed correctly had to de assemble screws numerous times
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                              by
                                Beside the poorly written instructions and the lack of marking...
                                Beside the poorly written instructions and the lack of marking on components, the final product is good and attractive.
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                                  by
                                    These are beautiful heaters. I bought 2 of them. The...
                                    These are beautiful heaters. I bought 2 of them. The igniters on both failed. I am debating on returning them since I can still start them up manually with a long lighter. It was very disappointing. How do 2 heaters have dud igniters?? I shouldn’t have to manually turn on these heaters.
                                    by
                                    Response from Wellife Furnace TeamNov 22, 2021
                                    You can find the manual into the package,it is battery ignition and you will insert battery first,then start lighting.If still not,please contact with after sales service:info@calell.com and call:1-800-379-2185.
                                      Showing 1-30 of 97 reviews

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