Customer Reviews for MOEN Attract with Magnetix 6-Spray Single Wall Mount 3.75 in. Handheld Adjustable Shower Head in Spot Resist Brushed Nickel
- Spot Resist finish resists fingerprints and water spots
- Easy release and return with magnetix docking system
- WaterSense - reduces water usage without sacrificing performance
Customer Reviews
Aug 13, 2024
Sprays on all 6 Settings
The spray could be slightly wider for me but i guess it’ll be okay. As a procrastinator, I bought it but took a while for me to hook up because I liked the previous shower head, 15+ years, but my better half was looking for a change since I was continuously cleaning the old showerhead.
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Customer review from moen.comJul 12, 2024
Good Idea, Cheap Plastic
We actually like this showerhead. Magnetic handle works great. Unfortunately, now the plastic is leaking at the seams. And water sprays out all over the place. It clearly wasn’t built to last. As usual, things are manufactured with the cheapest materials. Not what I expected from Moen.
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Response from Moen Plus SupportJul 15, 2024
Hello LeakyMoenShowerHandle and thank you for your feedback on the Home Depot website. We are sorry to hear that your Moen Attract with Magnetix 6-Spray Single Wall Mount 3.75 in. Handheld Adjustable Shower Head in Spot Resist Brushed Nickel is leaking for you. The 179700 Hand Shower Dock will need to be replaced to resolve the issue you are experiencing. We would be glad to help you and show you we stand by our products. Please feel free to call us at 1-800-289-6636. We are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
Jun 12, 2024
The plastic base broke off
My wife was taking a shower and all of a sudden water started to spray everywhere from behind the shower head and I found this broken plastic piece. Only had this barely over a year. Dont recommend this product.
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Response from Moen Plus SupportJun 13, 2024
Thank you so much Fred for the feedback you posted on the website. Moen takes consumer comments very seriously and we are delighted to have the opportunity to assist you. The Moen Attract with Magnetix 6-Spray Single Wall Mount 3.75 in Handheld Adjustable Shower Head in Mediterranean Bronze includes a limited lifetime warranty. This product uses enhanced polymers to make these parts resistant to corrosion and rust; the enhanced polymers are tested to ensure they are durable over time and usage. For warranty assistance in replacing the handheld Magnetix bracket, please contact Moen at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
Jun 11, 2024
Plastic base cracked
The shower head was easy to install, but after 4 months it cracked at the pipe connection. The entire magnetic base is plastic and breaks easily. I do not recommend this product.
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Response from Moen Plus SupportJun 13, 2024
Thank you so much Brandon for the feedback you posted on the website. Moen takes consumer comments very seriously and we are delighted to have the opportunity to assist you. The Moen Attract 6-Spray Wall Mount Handheld Shower Head 1.75 GPM in Chrome includes a limited lifetime warranty. This product uses enhanced polymers to make these parts resistant to corrosion and rust; the enhanced polymers are tested to ensure they are durable over time and usage. For warranty assistance in replacing the handheld Magnetix, please contact Moen at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
Jun 7, 2024
Buyer beware
Garbage. All plastic, hose doesn't match the shower head, dock doesn't match the shower head, doesn't come with the washers listed on the packaging AND the CSR's don't have access to the same information as is printed on the packaging, so they tried to tell me that what I got was (almost) what I was supposed to have when the packaging clearly stated otherwise. Then, when we got disconnected (not on my end as far as I could tell), they didn't even bother to call me back even though they knew who they were talking to and had my phone number. Had to order this item because they had already discontinued the shower heads I bought last year. DONE WITH MOEN. Done, done, done.
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Response from Moen Plus SupportJun 11, 2024
Hello Crader1 and thank you for the feedback you posted on the Moen website. We are pleased to see that you took advantage of Moen’s lifetime limited warranty and contacted our Consumer Service Center again for assistance. We appreciate your business and we are delighted that we were able to send a replacement to resolve the issue. Should you have additional questions, please feel free to call us at 800-289-6636. We are available Monday through Friday from 8:00 am - 7:00 pm (EST).
Customer review from moen.comApr 16, 2024
Missing a Washer
Good product for the price, and the magnet part works excellent. However, it was missing the washer that goes from the hose to the handheld part. I installed it without the washer, but it leaked. I stead of going BACK to the store, I removed the washer from the old hose and put it in the new one. BUYER BEWARE. It's a good shower head for the money, but before you leave the store, make sure it has 3 washers.
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Mar 14, 2024
Plastic around 60 inch flexible metal hose ripped
Literally just installed and when bringing hand Shower off magnetic strep, the black plastic around the hose popped/ripped. I almost thought it was some kind of tape over it, but it shows right through to the metal hose.
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Response from Moen Plus SupportMar 18, 2024
Hello Kree22osu and thank you for the feedback you posted on the Moen website. We are pleased to see that you have already been in contact with our Moen Plus Support to resolve your issue regarding Moen Attract 26000BL. Our product specialists are available for pre-purchase, installation, and warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
Customer review from moen.comMar 13, 2024
The unit itself is very good, however, in the literature it states that anyone with a pacemaker or other metals in their body should not use a magnetic shower head. Didn't take notice until after it was installed... have to remove the unit & return it.
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Response from Moen Plus SupportMar 15, 2024
Thank you Craig so much for the feedback you posted on the Home Depot website. For the safety of our consumers, Moen recommends those that who have a pacemaker not use the Moen Attract 6-Spray Wall Mount Handheld Shower Head 1.75 GPM in Chrome. If you have any questions, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
Mar 9, 2024
dont bother
Cheap, it snapped off at the wall pipe and shower head union. Not even 6 months old. Plastic and cheap
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Feb 11, 2024
Hose broke after two months of using
Moen, do you have a warranty on the entire product? The hose broke (the plastic ripped) when I was showering today and the entire showerhead came off. It lasted maybe 50 showers which is very disappointing.
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Response from Moen Plus SupportFeb 13, 2024
Hello Hikerjessica and thank you for your feedback on the Home Depot website. We are sorry to hear the hose for your Moen Attract 6-Spray Wall Mount Handheld Shower Head 1.75 GPM in Chrome broke for you after 2 months of use. As the original purchaser, you can contact Moen directly under the product’s Lifetime Limited Warranty. We would be happy to help you and show you we stand by our products. Please feel free to call us at 1-800-289-6636. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.
Sep 12, 2023
5 stars for the showerhead, 0 for the hose
I previously owned this same showerhead in chrome, so i mistakenly assumed that the hose on this one would also be metal. Nope. It’s plastic and total garbage. It doesn’t lay well and consequently makes the showerhead come off the magnetic attachment when it’s turned on. I know I can purchase a replacement metal hose, but for the price, I expected a higher quality hose with this product.
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Response from Moen Plus SupportSep 15, 2023
Hello RebeccaC and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the Moen Attract with Magnetix 6-Spray 3.75 in. Single Wall Mount Handheld Adjustable Shower Head in Matte Black did not meet your expectations. The hose included with the 26000BL should soften over time with use. If the hose is touching the wall, we recommend adjusting the showerhead so it's higher up or installing a longer shower arm, such as the Moen 161951BL, S122BL, or 123815BL. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
Jul 23, 2023
Garbage! Cheap plastic cracks and falls off stem.
twice I purchased this same model because I like the magnetic attachment.
It makes it easy to grab and replace, even with soap in your eyes, without looking.
The soft gray plastic threaded attachment part is low quality, and breaks every time, after a few months, as we adjust the angle of the spray head, the cracks quickly develop and don’t stop until the unit basically falls off the wall.
We had to put plastic zip ties on the last two units, just to buy a little more time.
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Response from Moen Plus SupportJul 24, 2023
Hello Kevin we are sorry to hear the mounting cradle for your Moen Attract with Magnetix 6-Spray 3.75 in. Single Wall Mount Handheld Adjustable Shower Head in Chrome has cracked for you twice. What you experienced is not consistent with the quality we strive to provide. As the original purchaser of the Moen Attract, you can contact Moen directly under the product’s Lifetime Limited Warranty. We would be happy to help you and show you we stand by our products. Please feel free to call us at 1-800-289-6636. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.
Jun 26, 2023
Cracked within a 2 month period
The shower head cracked within 2 months from purchasing it
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Response from Moen Plus SupportJun 27, 2023
Hello RJMendoza and thank you for the feedback you posted on the Home Depot website. We are very sorry to hear of your experience with your Moen Attract with Magnetix 6-Spray 3.75 in. Single Wall Mount Handheld Adjustable Shower Head in Chrome. What you described is not consistent with the quality we strive to provide. As the original purchaser of the Moen Attract with Magnetix 6-Spray 3.75 in. Single Wall Mount Handheld Adjustable Shower Head in Chrome, this product is covered under the Moen lifetime limited warranty. Our product specialists would be happy to find a satisfactory warranty resolution. Please contact us at 1-800-289-6636; we are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
May 3, 2023
Not impressed
I bought this yesterday so here are my initial thoughts. The shower head is plastic so hopefully it will stand the test of time. The hose seems to be made of the same plastic even though the package says it’s metal. This replaced a low flow high pressure shower head and this one may be low flow but the pressure was meh on all 6 settings -3 of which seemed extremely similar so a 4 setting would do the same thing. It doesn’t work any better than my $30 one but the shower ceiling is low and I need one with a magnet so we shall see how well the magnet holds
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Customer review from homedepot.caApr 20, 2023
Cracked after only 5 months
I had a bathroom remodel completed mid December which was when this was installed. It is beautiful and have enjoyed the differed settings. However tonight as I was showering water started spraying from the top and when I turned off the water and took a look I saw that it was cracked and can not be rigged or tightened until I can get it replaced. Unfortunately I may have not purchased this had I read the reviews before hand. It seems as though quite a few people have had this same issue.
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Response from Moen Plus SupportApr 21, 2023
Hello Staylor and thank you for your interest in Moen products. The Moen Attract with Magnetix 6-Spray 3.75 in. Single Wall Mount Handheld Adjustable Shower Head in Mediterranean Bronze includes a warranty with purchase. Please contact Moen directly for further assistance at 800-289-6636. Our business hours are 8:00 am - 7:00 pm Monday through Friday EST.
Apr 18, 2023
Great until it breaks!
Bought this one when I moved my grandmother in because we needed something that was easy to use and we only purchased it in January fast forward to 2 1/2 months later and trying to take a shower the neck splits and it sprayed sideways instead of through the shower portion because it’s made of plastic it’s more susceptible of cracking. Directions were followed, did everything that you’re supposed to do and it only lasted less than three months.
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Response from Moen Plus SupportApr 19, 2023
Hello Ashley and thank you for the feedback you posted on Home Depot website. We are sorry to hear about your experience with your Moen Attract Chrome with Magnetix Handheld Shower. What you described is not consistent with the quality we strive to provide. We would be glad to help you and show you we stand by our products. Please contact us at 1-800-289-6636; we are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
Mar 26, 2023
Poor hose design - embarrassed to install it
Model # 26000BL from Moen
I did not install the product on the shower arm. I assembled it and my wife and I had a good laugh.
Moen engineering team: Look at the picture. Any thoughts on your poor hose design?
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Customer review from homedepot.caMar 14, 2023
The worst!
The matte black shower head is the WORST! I bought it for a bathroom remodel. The hose is plastic and doesn't hang correctly. It looks silly in my glass shower. The magnet isn't very strong, so if the head isn't perfectly centered, it will fall off (and spray water everywhere!). Finally, maybe we just needed a longer arm, but with our 8-inch arm, the hose sticks out of the head and hits the wall at an odd angle, so the angle of the spray is basically horizontal. Hate it!
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Response from Moen Plus SupportMar 17, 2023
Hello MelAug and thank you for the feedback you posted on the Home Depot website. Moen takes consumer comments very seriously and we thank you for sharing your opinion. We are sorry to hear of the difficulty you experienced with the Attract with Magnetix 6-Spray 3.75 in. Single Wall Mount Handheld Adjustable Shower Head in Matte Black that you purchased. We are sorry to hear that the Moen Attract did not meet your expectations. Depending on how far behind the shower wall the shower arm connects to the plumbing, it can reduce the space for the Magnetix bracket while holding the handshower when adjusting the fixed showerhead. The flexible hose will soften over time and with regular use. Moen product specialists are available for pre-purchase, installation and warranty assistance. Our product specialists would appreciated the opportunity to work with you and to find a satisfactory warranty resolution. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
Mar 8, 2023
Pretty good; 1 or 2 flaws
Looks great and magnet holds well, but the attachment part is grey plastic. Only comes dulls grey and bronze. Also, this is a Watersense and unsatisfactory for the amount of water that comes out.
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Response from Moen Plus SupportMar 13, 2023
Hello JamesB and thank you for your feedback on the Home Depot website. The Moen Attract with Magnetix 6-Spray 3.75 in. Single Wall Mount Handheld Adjustable Shower Head in Chrome is a Water Sense product with a maximum flow rate of 1.75 gallons per minute at 80 PSI. We do appreciate your business and we regret our product did not meet your complete expectations. The U.S. Energy Policy Act restricts the maximum flow of plumbing products and the removal of flow control devices. All Moen Products comply with the Federal Law. Should you require any warranty or pre-purchase assistance, please feel free to call us at 1-800-289-6636. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.
Feb 9, 2023
Great until it’s not
Was a great shower head until it broke.
As I see in at least 1 other review here, it broke at the connection for the magnetic part. Seems the weakest point on the unit.
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Customer review from homedepot.caJan 26, 2023
Hard Pass
This is made of all cheap plastic. The plastic connector cracked after a few months of use. Noticed a change in water pressure and the tub faucet sputtering. Noticed the twist connector on the magnetix had cracked. The whole piece split when removing it. The replacement part is just as much as purchasing a whole new shower head. Hard Pass on this product.
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Response from Moen Plus SupportJan 27, 2023
Hello DML122 and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the Attract with Magnetix 6-Spray 3.75 in. Single Wall Mount Handheld Adjustable Shower Head in Chrome did not meet your expectations. As the original purchaser of the 26000, you can contact Moen directly under the product lifetime limited warranty. Our product specialists would be happy to troubleshoot the issue and work with you to find a satisfactory warranty resolution. Please contact us at 1-800-289-6636; we are currently available Monday through Friday from 8:00 am - 7:00 pm (EST).
Jan 25, 2023
Easy to install great chrome finish. But was missing one washer
Easy to install great chrome finish
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Jan 12, 2023
cheap plastic crap
the connector is very poorly made. jyst accidentally snapped the mount right off the water pipe. lasted 29 days
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Response from Moen Plus SupportJan 15, 2023
Thank you jk101 so much for the feedback you posted on the Home Depot website. Moen takes consumer comments very seriously and we are delighted to have the opportunity to assist you. The Moen Attract with Magnetix 6-Spray 3.75 in. Single Wall Mount Handheld Adjustable Shower Head in Chrome includes a warranty with purchase, please contact Moen directly at 800-289-6636. Our business hours are 8:00 a.m. - 7:00 p.m. Monday through Friday Eastern Time.
Jan 4, 2023
Hose burst
We have two of these in the house. Tonight my son went to take a shower and I heard loud bang when the water turned on. The flexible metal hose had pulled away from the handle and the rubber hose burst. I like the magnet and flow but they don’t seem to last. In use about a year. Hope the other one holds up.
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Response from Moen Plus SupportJan 6, 2023
Hello NoShower4me and thank you for the feedback you posted on the Home Depot website. We are very sorry to hear of the difficulty that you experienced with your Moen Attract with Magnetix 6-Spray 3.75 in. Single Wall Mount Handheld Adjustable Shower Head in Chrome. What you described is not consistent with the quality we strive to provide. As the original purchaser of the Moen Attract with Magnetix 6-Spray 3.75 in. Single Wall Mount Handheld Adjustable Shower Head in Chrome, this product is covered under the Moen lifetime limited warranty. Our product specialists would be delighted to work with you to find a satisfactory warranty resolution. Please contact us at 1-800-289-6636; we are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
Dec 20, 2022
Great versatility!
I love that I can take a shower and rinse off with the handle also. It's great for bathing kids very quickly.
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Jul 29, 2022
Broke After Eight Months, Terrible Service
I decided to upgrade a Moen showerhead with another due to positive experiences. I bought this on November 13, 2021. A couple days ago, the head slipped from the base and fell. This has happened before without issue. This time water started spurting out of the metal water pipe and I saw that the plastic part of the Magnetix base was cracked. I contacted Moen and after waiting 2 hours for a call back, they hung up on me. Now they are saying I can schedule another call for four days from now.
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Response from Moen Plus SupportJul 30, 2022
Hello FayK and thank you for the feedback you posted on the Home Depot website. We are sorry to hear of the issue you had with your Moen Attract with Magnetix 6-Spray 3.75 in. Single Wall Mount Handheld Adjustable Shower Head in Chrome. What you described is not consistent with the quality we strive to provide. I apologize for the system issues you have experienced recently with our phone service and we are working to correct this to provide the support our customers expect. As the original purchaser of the Moen Moen Attract with Magnetix 6-Spray 3.75 in. Single Wall Mount Handheld Adjustable Shower Head in Chrome you can contact Moen directly under the products lifetime limited warranty. Our product specialists would be happy to work with you to troubleshoot this issue and to find a satisfactory warranty resolution. Please call us at 1-800-289-6636. We are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
Jan 4, 2022
Won't stay put
Doesn't remain where it should due to the stiff hose (it twists along the magnet contact). Will not work with a hanging shower caddy.
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Customer review from homedepot.caSep 29, 2021
Plastic base broke
I installed this hand-held shower unit only 9 months ago. The plastic base that screws on the fixed shower arm broke at the point where the gasket is. See pic. Only one person uses the shower, and not daily. I don’t believe I twist or torque on it.
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Response from Moen Plus SupportSep 30, 2021
Hello Cindy and thank you so much for the feedback you posted on The Home Depot website regarding Attract with Magnetix 6-Spray 3.75 in. Single Wall Mount Handheld Adjustable Shower Head in Chrome model 26000. We regret to learn the base is broken. We would be happy to assist in ordering a replacement. Please call us at 1-800-289-6636. We are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
Aug 30, 2021
Very Little Pressure
I bought ths because my old one had a lot of water spots and i wanted something new especially something that can firmly stay in place love the magnet not the shower the pressure was so weak compared to the waterpik it replaced exchanging as we speak back to a waterpik showerhead
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Response from Moen Plus SupportAug 31, 2021
Hello ElCangriz and thank you for the feedback you posted on the Home Depot website. We are very sorry to hear of the little pressure on the Moen Attract with Magnetix 6-Spray 3.75 in. Single Wall Mount Handheld Adjustable Shower Head in Matte Black, model 26000bl. What you experienced is not consistent with the quality we strive to provide. As the original purchaser of the Moen Attract shower head, you can contact Moen directly under the product lifetime limited warranty. Our product specialists will be happy to work with you to find a satisfactory warranty resolution. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am through 7:30 pm Eastern Time.
Jul 24, 2021
Broke and leak after 3 months. Not worth it. Bad quality.
Broke and leak after 3 months. Not worth it. Bad quality.
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Response from Moen Plus SupportJul 25, 2021
Thank you JASON so much for the feedback you posted on the Home Depot website. Moen takes consumer comments very seriously and we are delighted to have the opportunity to assist you. The Attract with Magnetix 6-Spray 3.75 in. Single Wall Mount Handheld Adjustable Shower Head in Chrome includes a limited lifetime warranty with purchase. To address your broken handheld shower, please contact Moen’s warranty center at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am – 7:00 pm (Eastern Time).
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