Hello Dave and thank you for the feedback you posted on the Home Depot website. Moen takes consumer comments very seriously and we are happy to have the opportunity to hear your opinion. The Moen Y2608BN Banbury Pivoting Double Post Toilet Paper Holder in Spot Resist Brushed Nickel has been thoughtfully designed, is manufactured under strict quality guidelines for reliable performance/excellent value and is backed by our lifetime limited warranty to the original product purchaser. We are sorry to hear that this product did not meet your expectations and we hope you will give us a try again in the future. Moen product specialists are available for pre-purchase, installation, and warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.