Hello DAVID and thank you for the feedback you posted on the Home Depot website. Your Moen Y2608BRBBanbury Pivoting Double Post Toilet Paper Holder in Mediterranean Bronze has been thoughtfully designed, manufactured under strict quality guidelines, and will provide you with years of dependable service. Moen is always working to improve our products to provide economical and beautiful design options for our customers. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am - 7:00 pm (EST).