Hello WALLACE and thank you for the feedback you posted on the Home Depot website. We are sorry to hear of the difficulty you experienced with your Moen T6620ORB-9000 Brantford 8 in. Widespread 2-Handle High-Arc Bathroom Faucet Trim Kit in Oil Rubbed Bronze (Valve Included). As you are already aware, as the original purchaser of this Moen bathroom sink faucet, it is covered under the Moen lifetime limited warranty. We are pleased to hear that you were able to work with Moen product specialists to have the warranty replacement parts sent to you. Moen’s product specialists are available for pre-purchase, installation, and warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.