Customer Reviews for MOEN Brecklyn Single Handle 6-Spray Tub Shower Faucet w/ Magnetix Rainshower in Spot Resist Brushed Nickel (Valve Included)

Hello Thatplumber and thank you for the feedback you posted on the Home Depot website. Moen takes consumer comments very seriously and we are happy to have the opportunity to hear about your experience. We are sorry for the difficulty you experienced with the shower arm and the tub spout included with the Moen 82611BL Brecklyn Single Handle 6-Spray Tub and Shower Faucet with Magnetix Rainshower Combo in Matte Black (Valve Included). As the original purchaser of the Moen 82611BL Brecklyn Single Handle 6-Spray Tub and Shower Faucet with Magnetix Rainshower Combo in Matte Black (Valve Included), you can contact Moen directly under the product lifetime limited warranty. Moen product specialists would be happy to work with you to troubleshoot these issues and to find a satisfactory warranty resolution. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello Phil and thank you for the feedback you posted on the Home Depot website regarding the Moen Brecklyn Single Handle 6-Spray Tub/Shower Faucet. We are sorry to hear that the water pressure isn’t what you expected. This unit has a flow rate of 1.75 GPM max. Our specially trained Product Specialists are available for technical/warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello sieve and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the Moen Brecklyn Single-Handle 6-Spray Tub Shower Faucet w/ Magnetix Rainshower in Spot Resist Brushed Nickel(Valve Included) is leaking. We would be happy to troubleshoot the issue. Please contact our Consumer Services Center for warranty assistance; they can be reached at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (EST).

Hello Home Depot Shopper and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the Moen Brecklyn Single-Handle 6-Spray Tub Shower Faucet w/ Magnetix Rainshower in Spot Resist Brushed Nickel (Valve Included) did not meet your expectations. The 82611SRN has a flow rate of 1.75 gpm max at 80 psi. The U.S. Energy Policy Act restricts the maximum flow of plumbing products and the removal of flow control devices. All Moen Products comply with the Federal Law. Our Product Specialists are available for pre-purchase and technical/warranty assistance. We can be reached at 1-800-289-6636 Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello HomeDepotCustomer and thank you for your feedback on the Home Depot website. The Moen Brecklyn Single-Handle 6-Spray Tub and Shower Faucet with Magnetix Rainshower Combo in Chrome (Valve Included) is manufactured from metallic and non-metallic components. While parts may appear to be made of plastic, we are actually using enhanced polymers to make these parts resistant to corrosion and rust; the enhanced polymers are tested to ensure they are durable over time and usage. Rest assured that our Limited Lifetime Warranty and the highest quality components available are selected to meet the qualifications of our products and to provide peace of mind. We do appreciate your business and we regret our product did not meet your complete expectations. Should you require any warranty assistance, we would be happy to help you and show you we stand by our products. Please feel free to call us at 1-800-289-6636. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.

Hello Karen and thank you for your feedback on the Home Depot website. The Moen Brecklyn Single-Handle 6-Spray Tub and Shower Faucet with Magnetix Rainshower Combo in Chrome (Valve Included) is manufactured from metallic and non-metallic components. While parts may appear to be made of plastic, we are actually using enhanced polymers to make these parts resistant to corrosion and rust; the enhanced polymers are tested to ensure they are durable over time and usage. Rest assured that our Limited Lifetime Warranty and the highest quality components available are selected to meet the qualifications of our products and to provide peace of mind. We do appreciate your business and we regret our product did not meet your complete expectations. Should you require any warranty assistance, we would be happy to help you and show you we stand by our products. Please feel free to call us at 1-800-289-6636. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.

Hello Not happy and thank you for the feedback you provided on the Home Depot website regarding the Moen Brecklyn Single Handle 6-Spray Tub and Shower Faucet with Magnetix Rain shower Combo. We are sorry to hear the material make-up of the product is not what you expected. This unit is backed by a limited lifetime warranty for all repair parts. Our Product Specialists are here to assist you. We can be reached Monday through Friday from 8am-7pm EST at 1-800-289-6636.

Hello Jlyn21 and thank you for the feedback you posted on the Home Depot website regarding the Moen Brecklyn Single Handle 6-Spray Tub Shower Faucet with Magnetix Rain Shower Head. We are sorry to hear that there were parts missing. Our Product Specialists are available for technical/warranty assistance. We can be reached at 1-800-289-6636 Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello PYC1 your review indicates that your Moen Brecklyn Single-Handle 6-Spray Tub Shower Faucet w/ Magnetix Rainshower in Spot Resist Brushed Nickel(Valve Included) when you run water out of the tub spout you also have water coming out of the showerhead. If this is the case, it sounds like you are experiencing a condition we refer to as “stacking”. This condition can best be described, as the water leaving the tub spout is not able to get out of the spout fast enough that the water begins to back up behind the wall. The only place for the water to back up to is up the shower pipe and out the showerhead.

The following is a list of the common reasons that “stacking” occurs:

-The pipe running from the bottom of the valve body to the tub spout must be ½” copper or IPS pipe. No other type of piping should be used for this connection.

-The pipe running from the bottom of the valve body to the tub spout should only have one elbow in it.

-The valve body itself was installed upside down.

-Try removing the tub spout from the pipe it is mounted on. After removing the spout, turn on the water to see if “stacking” still occurs. Please note that the water will shoot straight out of the pipe, you will need to take precautions to prevent it from splattering all over the place when it hits the back of the shower wall.

-There must be a minimum of 46” between the handle and where the pipe for the showerhead comes through the wall.

Our specially trained Product Consultants are available via our Consumer Services Contact Center for technical assistance. They are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time and can be reached at 1-800-289-6636.

Hello HomeDepotCustomer and thank you for the feedback you posted on the Home Depot website regarding the Moen Brecklyn Single Handle 6-Spray Tub and Shower Faucet. This unit has a limited lifetime warranty. Our specially trained Product Specialists are available for technical/warranty assistance if ever needed. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello OCGal and thank you for your feedback on the Home Depot website. While parts may appear to be made of plastic for Moen Brecklyn Single-Handle 6-Spray Tub Shower Faucet w/ Magnetix Rainshower in Spot Resist Brushed Nickel (Valve Included), we are actually using enhanced polymers to make this part resistant to corrosion and rust; the enhanced polymers are tested to ensure they are durable over time and usage. Rest assured that our Limited Lifetime Warranty and the highest quality components available are selected to meet the qualifications of our products and to provide peace of mind. Should you require any warranty assistance, we would be happy to help you and show you we stand by our products. Please feel free to call us at 1-800-289-6636. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.

Thank you EDGAR so much for the feedback you posted on the Home Depot website. Moen takes consumer comments very seriously and we are delighted to have the opportunity to assist you. The Moen Brecklyn Single-Handle 6-Spray Tub Shower Faucet w/ Magnetix Rainshower in Spot Resist Brushed Nickel(Valve Included) is constructed of both metallic and non-metallic material. The installation guide is designed for a easy installation. If you have any additional installation questions, please contact Moen