Customer Reviews for MOEN Cartridge Retainer Removal Tool for 2-Handle Faucet
- Removes cartridge nuts in 2-handle MOEN faucets
- Metal construction with chrome finish for strength and durability
- Backed by a lifetime limited warranty
Customer Reviews
Nov 16, 2022
The Moen Tool worked great....
The Moen Tool worked great.
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Oct 28, 2022
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Oct 27, 2022
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Oct 26, 2022
Website said this tool was needed. It not only...
Website said this tool was needed. It not only wasn’t needed, it did not work. I returned it.
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Response from Moen Plus SupportOct 29, 2022
Hello PENNEY and thank you for the feedback you posted on the Home Depot website. We are sorry to hear of the difficulty you experienced using the Moen Cartridge Retainer Removal Tool for 2-Handle Faucet, part number 179120. Customers using this tool have encountered difficulties when repairing faucets in hard/high mineral content water conditions. Moen also suggests using a pair of needle nose pliers instead of the Moen Cartridge Retainer Removal Tool for 2-Handle Faucet, to remove the cartridge retainer nuts. Moen product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
Oct 14, 2022
Did not work at all had to buy new faucets...
Did not work at all had to buy new faucets
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Response from Moen Plus SupportOct 16, 2022
Hello Firedog and thank you for the feedback you provided on the Home Depot website regarding the Moen Cartridge Retainer Removal Tool for 2-Handle Faucet. We are sorry to hear that this did not work in removing the cartridges and you had to purchase a new faucet. If you ever need technical/warranty assistance in the future, our Product Specialists are here to assist you. We can be reached Monday through Friday from 8am-7pm EST at 1-800-289-6636.
Oct 8, 2022
Being an old person, I had trouble gripping the tool.
My valves were in so tight that I had to drill a hole through the top of the tool so I could insert a screw driver giving my more torque to loosen the valves.
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Response from Moen Plus SupportOct 11, 2022
Thank you Ron A so much for the feedback you posted on the Home Depot website. Moen takes consumer comments very seriously and we are delighted to have the opportunity to assist you. The Moen Cartridge Retainer Removal Tool for 2-Handle Faucet works best with the assistance of pliers to grip the tool and turn. If you need assistance with your Moen product, please contact Moen directly at 800-289-6636. Our business hours are 8:00 a.m. - 7:00 p.m. Monday through Friday Eastern Time.
Oct 7, 2022
This WORKED
It is always nice to have the right tool for the job.
I was able to extract the retainer without this tool but could tighten the retainer sufficiently to stop the valve from turning when "turning off" the water. The handle would move beyond the "typical" off position (the valve was slipping inside) even though I could stop the water flow. With the "proper" tool, I was able to easily snug the valve down tight to prevent the slippage. I could have used holes at the top to help with leverage.
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Oct 5, 2022
Met my expectations, was not very expensive and I got...
Met my expectations, was not very expensive and I got it quickly from The Home Depot. Any company (Moen) who designs their products to require a special tool to work on should furnish the special tool with each unit. My opinion.
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Oct 2, 2022
The cartridge removal tool arrived on time and made it...
The cartridge removal tool arrived on time and made it quite easy to change out the cartridges.
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Sep 20, 2022
It wasn't perfect fit but got the job done....
It wasn't perfect fit but got the job done.
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Sep 12, 2022
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Sep 9, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from Moen Plus SupportSep 12, 2022
Hello HomeDepotCustomer and thank you for the rating you posted on the Home Depot website for the Moen Cartridge Retainer Removal Tool for 2-Handle Faucet. Should you require any technical, warranty or pre-purchase assistance, please feel free to call us at 1-800-289-6636. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.
Aug 27, 2022
The perfect tool for my job. It worked great....
The perfect tool for my job. It worked great.
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Aug 24, 2022
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Aug 24, 2022
It works
Its just a metal tube with 2 notches. IMHO, it is overpriced. It works but hard to grip and twist.
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Response from Moen Plus SupportAug 29, 2022
Hello DrCPhd and thank you for the feedback you posted on the Home Depot website. We are sorry to hear of the difficulty you experienced using the Moen Cartridge Retainer Removal Tool for 2-Handle Faucet, part number 179120. Customers using this tool have encountered difficulties when repairing faucets in hard/high mineral content water conditions. We also suggest using a pair of needle nose pliers to remove the cartridge retainer nuts. Moen product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
Aug 4, 2022
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Aug 4, 2022
The tool worked great. But I am only rating it...
The tool worked great. But I am only rating it a 2 because It should be on the shelf at the store that I purchased the tool from. I thought I would have my faucet fixed in about 20 minutes but ended up waiting for days in the tool from Home Depot website. Bad business practice!
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Response from Moen Plus SupportAug 8, 2022
Thank you Kuestick so much for the feedback you posted on the Home Depot website. The Moen Cartridge Retainer Removal Tool for 2-Handle Faucet is designed for a two-handle Moen product with recessed cartridges. Should you have any questions or need assistance with a Moen product, please contact Moen directly at 800-289-6636. Our business hours are 8:00 a.m. - 7:00 p.m. Monday through Friday Eastern Time.
Aug 4, 2022
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Jul 27, 2022
Cartridge retainer removal tool worked as advertised. Good quality...
Cartridge retainer removal tool worked as advertised. Good quality metal and easy to use. Would be better if two holes were predrilled into the top of the tube to allow insertion of a metal rod or nail to use a turn handle.
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Jul 27, 2022
Bought this so I could replace a couple of moen cartridges in my bathtub. It's unfortunate that you have to get a special tool for anything moen. Helps remove the retainer rings that keep the cartridges in place. Simple tubular metal.
Simple but effective
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Jun 22, 2022
Tool worked great. It would have been nice if Moen...
Tool worked great. It would have been nice if Moen included one with their cartridge!
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Jun 22, 2022
Yes it was just what I needed to replace the...
Yes it was just what I needed to replace the faucet cartridge
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Jun 22, 2022
The tool was exactly what my plumber needed to replace...
The tool was exactly what my plumber needed to replace our faucet.
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Jun 8, 2022
no easy to use at all. there has to be...
no easy to use at all. there has to be a better way
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Response from Moen Plus SupportJun 12, 2022
Hello HomeDepotCustomer and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that had difficulty using the Moen Cartridge Retainer Removal Tool for 2-Handle Faucet, part number 179120. Customers using this tool have encountered difficulties when repairing faucets in hard/high mineral content water conditions. Our specially trained product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
Jun 2, 2022
IT MADE REMOVING THE NUT EASY...
IT MADE REMOVING THE NUT EASY
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Jun 1, 2022
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May 19, 2022
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May 19, 2022
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May 12, 2022
Quicker and easier replacement
The cartridge can be removed/replaced using long needle-nose pliers, but this tool makes the job a little easier. It also saves a few minutes.
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Apr 27, 2022
Worked like it was made for the job (ha,ha)....
Worked like it was made for the job (ha,ha).
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Frequently Bought Together
Price:
$5.66
Compare Similar Items
Application | ||
|---|---|---|
Tub & Shower | Tub & Shower | Tub & Shower |
Plumbing Part Type | ||
Other Tub/Shower Repair Part | Cartridge | Cartridge |
Product Height (in.) | ||
6.5 in | 6.5 in | 3.95 in |
