Hello J and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the Moen 98039 Chateau Handle Kit in Clear broke during installation. We would be happy to assist you in determining the issue. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.