Hello Disappointed. Thank you for the feedback you posted on the Home Depot website regarding the Moen Flo 0.75 in. Smart Water Monitor and Automatic Water Shut Off Valve. We are sorry to hear about your experience with the water usage not working and reaching our support team. What you described is not consistent with the quality we strive to provide. Moen Smart Water Support can be reached directly at 1-844-633-8356; current business hours are Monday through Friday from 8:00am-7:00pm and Saturday 9:30am-6:00pm EST.