Waited a few months to write this review.. We are extremely impressed with the quality of this Moen product compared to our previous Pfister faucet. The spot resistant nickel finish is beautiful and the water pressure is amazing. Thank you, Moen!!!
by
Recommended
Customer review from moen.com
May 30, 2023
Looks great!!
Easy to install & looks great on my new vanity!!
!!
by
Recommended
Customer review from moen.com
Apr 28, 2023
Stylishly modern
Just purchased, received compliments from plumbers, working well.
by
Recommended
Customer review from moen.com
Apr 18, 2023
Quality Is Lacking
Very disappointed and I cannot recommend the Moen Hensley faucet due to leaks and staining. I purchased two for my master bathroom about a year ago. A few months ago both started leaking down the front. Due to hard water, I'm careful to wipe them dry after each use, but that doesn't help because they still leak causing hard water stains on the faucet and countertop. Both faucets leak from the same front seam, so that should tell you something about this faucet.
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Response from Moen Plus SupportApr 18, 2023
Hello CAS0513 and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the Hensley Single Hole Single-Handle Bathroom Faucet in Spot Resist Brushed Nickel developed a leak. If the water is leaking from the underside of the spout, this is usually due to the aerator not being secure and if it leaks when off and on, a new cartridge will need to be installed. As the original purchaser of the WS84414MSRN, you can contact Moen directly under the product lifetime limited warranty. Our product specialists would be happy to troubleshoot the issue and work with you to find a satisfactory warranty resolution. Please contact us at 1-800-289-6636; we are currently available Monday through Friday from 8:00 am - 7:00 pm (EST).
Oct 10, 2022
Excellent product
Love this Product
The best in the Market
Love it
Love it
by
Recommended
Customer review from moen.com
Sep 16, 2022
Simple and attractive
I had to replace my master bathroom faucet and wanted something simple and understated…..and this didn’t disappoint! I love the brushed nickel and the single faucet handle. I’ve only had it for a month, but so far I love it!
by
Recommended
Customer review from moen.com
Feb 8, 2022
Nice Looking Faucet
We purchased it to get away from a 2 handle faucet. I can't give any long-term information on it, as we've only had it a week. It looks nice and the Moen name is a good one so we will see how well it lasts over time.
by
Verified Purchase
Recommended
Nov 12, 2021
Garbage finish peeled off in less than 6 months
I purchased this moen bath faucet and by 6months the finish peeled everywhere. No harsh chemicals ever used. I didn’t have receipt so they want 25$ plus tax. I was told if this happens again I have to pay again. Don’t buy moen if you do save receipt.
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Response from Moen Plus SupportNov 14, 2021
Hello Dom1 and thank you for the feedback you posted on the Home Depot website. The Moen lifetime limited warranty has always been for the original product purchaser/original homeowner, is non-transferable and has always required proof of purchase. We are sorry to hear about the finish on your Moen Hensley Single Hole Single-Handle Bathroom Faucet in Spot Resist Brushed Nickel and made an offer to replace the faucet for you as an exception for not having the required receipt. Our product specialists are available for installation, technical and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
2 found this review helpful
Oct 18, 2021
Crap
Don’t waste your money!
A plastic piece of crap. Installed in March, as of now (October) the finish is rubbing off and the underneath of the faucet leaks.
Will never buy Moen again
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Response from Moen Plus SupportOct 21, 2021
Hello NikkiV and thank you for the feedback you posted on The Home Depot website about your Moen Hensley Single Hole Single-Bathroom Faucet in Mediterranean Bronze. What you experienced is not consistent with the quality that we strive to provide. As the original purchaser of the Moen Hensley Single Hole Single-Bathroom Faucet in Mediterranean Bronze, you can contact Moen directly under the products limited lifetime warranty. Our product specialists would be delighted to troubleshoot this issue and to work with you to find a satisfactory warranty resolution. Please contact us at 1-800-289-6636; we are currently available Monday through Friday from 9:00 am – 5:30 pm Eastern Time.
2 found this review helpful
Jul 26, 2021
Sleek style. Easy to keep spot free
Bought this faucet fixture a couple weeks ago. Looks great. Works even better. Very pleased.
by
Recommended
Customer review from moen.com
Jun 10, 2021
I chose the Hensley single hole brushed nickel faucet to...
I chose the Hensley single hole brushed nickel faucet to update two bathrooms while replacing countertops and sinks. I absolutely love Moen products. I coordinated this with the Moen Hensley pivoting toilet paper holder. My plumber confirms that Moen products are top-of-the-line, easy to install and extremely functional and beautiful. So happy with my purchase.
by
Verified Purchase
2 found this review helpful
May 17, 2021
Love this single handle faucet. Very handsome. Very...
Love this single handle faucet. Very handsome. Very happy with my purchase!
by
Verified Purchase
Apr 10, 2021
Good, but have a few extra things ready for installation
Overall a nice faucet for the price. I especially liked the extra long supply lines to connect to the shutoff valves.
Having the long supply lines was very helpful because I could connect them with our sink vanity pulled away from the wall. Otherwise it would have been a tight squeeze.
However, I did run into a couple issues when installing it.
1- The mounting bracket, if not installed just right in step 2 prevents the lift rod in step 13 from being put into place. I would recommend putting the lift rod in place during step 2 so it isn't obstructed by the mounting bracket.
2- When I removed the pivot rod before installing the drain body (in step 7) a rubber washer and plastic "o" ring fell out and they were not shown in the directions as to how they get reassembled. I had to find Moen's installation instructions for how to reassemble, and even those instructions did not show the rubber washer. https://www.moen.com/shared/docs/instruction-sheets/ins1082.pdf
3- The drain leaked at the drain gasket/drain junction nut in step 10. It might be helpful to add some pipe dope on the threads and have a slip-joint pliers available to really tighten in so the drain gasket is tight against the sink bottom. Give it the "paper towel" test after everything is assembled.
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Response from MoenApr 16, 2021
Hello A440 and thank you for the feedback you posted on the Home Depot website regarding the Moen Hensley Single-Hole Single-Handle Bathroom Faucet. We are sorry to hear of the installation issues that you had. Our Product Specialists are available for technical/warranty assistance if ever needed in the future. We can be reached at 1-800-289-6636 Monday through Friday from 9:00 am – 5:30 pm Eastern Time.
Recommended
8 found this review helpful
Mar 24, 2021
Stylish
Purchased within the last two weeks. Getting tired of your review. Long enough?
by
Recommended
Customer review from moen.com
Mar 11, 2021
Bathroom vanity faucet by Moen
This faucet was installed by a professional and exceeded my expectations. It looks great without the base plate and provides a flow adjuster. I highly recommend this faucet because it looks great and functions well.
by
Verified Purchase
Recommended
Customer review from homedepot.ca
Jan 31, 2021
Very nice faucet
This faucet replaced an old one that was a different brand. The other one had two handles that needed tightening constantly and splattered the water all over everything. This one is sleek, pretty and the shifter handle is a great improvement. Water flow is fine and works great for my needs.
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Recommended
2 found this review helpful
Oct 27, 2020
Overall good, but there's 2 things I can complain about. It has the old style drain where you li...
Overall good, but there's 2 things I can complain about.
It has the old style drain where you lift a tab behind the faucet.
Luckily the drain wasn't needed for this install.
But it has a hole/opening where the tab is where water can spill into, and go straight to the floor.
I would have been more satisfied with a simple push button drain and no hole in the back of the faucet. But this isn't MOEN's top of the line, so perhaps it's expected to have certain flaws which are not ideal. I'm not sure if their $400 faucet has this issue.
The good is that it's thick heavy feeling metal, real sturdy feeling.
Seems clean.
Simple to install, it has O rings so you don't have to use sealant.
Cleared up counter space when replacing a wideset faucet like I did.
Overall we're satisfied and will be keeping it.
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Recommended
3 found this review helpful
Oct 8, 2020
Contemporary
Purchased for remodel of guest bath. Looks clean and sleek. Sad that the “aerator” was not include in the box. Had to order from Moen.
by
Recommended
Customer review from moen.com
Sep 16, 2020
Defective design
There is a copper pipe inside the spout that delivers water. The O ring at the aerator leaks and sends water back down the inside of the spout. Leaks under the spout and beneath the sink. Went through warranty process and the replacement does the same thing. Switching to Kohler.
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Response from MoenSep 21, 2020
Thank you DWildMan so much for the feedback you posted on the Home Depot website. Moen takes consumer comments very seriously and we are delighted to have the opportunity to assist you. The Moen Hensley Single Hole Single-Handle Bathroom Faucet in Spot Resist Brushed Nickel includes a limited lifetime warranty with purchase for your residential use. If you are experiencing the same issue with the second faucet, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 9:00 am – 5:30 pm (Eastern Time).
1 found this review helpful
Aug 15, 2020
Easy install looks great and love the single handle without...
Easy install looks great and love the single handle without plate
by
Verified Purchase
2 found this review helpful
May 30, 2020
This is a sturdy and beautiful faucet. We needed something with some substance and weight to hold...
This is a sturdy and beautiful faucet. We needed something with some substance and weight to hold its own with a massive new, modern sink we were installing. This faucet bridged the gap from the modern sink to the woodsy cabin it was installed in. LOVE IT!
by
Verified Purchase
Recommended
1 found this review helpful
May 12, 2020
Looks Good, Easy Installation, Worth Investment.
MOEN is always known for a good brand for bathroom supplies, Modern looks & Quality of their products is always above average.
Installation is very simple just follow the instruction manual and apply some common sense, it probably take most people less than 30 minutes to complete it.
It took myself about an hour, because I am really attention to detail person, I spent additional time for caulk and center the below moving parts to my perfection way point etc.
it’s been few weeks usage after installed, I’m add some pros/cons for this products per my personal opinions......
(Color: Brushed Nickel)
PROs: Easy installation, No fingerprints, Water pressure much stronger than other water sense brand I had, Leverage handle is very smooth to operate, $90 price worth the value of it..........
CONs: Still see water marks/spots left on the faucet area, Washing the top or faucet be aware the is a small hole for the lift rod locate behind the faucet, if you pour/spill water it’ll bring it down under your cabinet.
Suggestion: Hot/Cold supply lines include quick connect for consumers + Pop up drain instead of lift rod drain.
Additional info consumer might want to know: Do not mistake the hot/cold supply lines to your wall + DO NOT over tighten your “supply lines or drain pipe”, believe it or not if you over tighten the thread it’ll cause leaks, just a gentle tight plus a quarter turn into the thread it’ll do the job + Add plumbers putty Before install drain cap + Add caulk surrounding the plate to prevent water leakage (there is a 3 holes seal cushion come with the plate, however I feel Adding extra caulk will add an extra security layer to prevent leak) + I also scotch tape the aerator key on on the drain pipe for easy access.
Hope this info help you all.
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Recommended
6 found this review helpful
Mar 23, 2020
Really like the look
Installed yesterday as part of a bathroom remodel. We really like the look of the Hensley line and went with the coordinating accessories (towel bar, robe hooks, toilet paper holder, etc.). Install was pretty simple. Thankfully the vanity had yet to be fully installed so I could work from the back as well. This made it even easier to install. The drain doesn't seal completely to hold water in the sink, but we don't usually fill the sink with water, so it's a non-issue for us. It feels sturdy and didn't have any leaks. I registered the product for the warranty and I'm confident that Moen will be there should anything happen.
by
Recommended
1 found this review helpful
Mar 10, 2020
Easy to install. Love the look of the faucet!
Easy to install. Love the look of the faucet!
by
Verified Purchase
Recommended
1 found this review helpful
Jan 5, 2020
Leaks more then the 20 year old faucet it was to replace.
Leaks more then the 20 year old faucet it was to replace. I think the photo states it well
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Response from MoenJan 7, 2020
Hello Carrie and thank you for the feedback you posted on the Home Depot website regarding the Moen Hensley Single Hole Single-Handle Bathroom Faucet. We are sorry to hear that the faucet is leaking. Our Product Specialists are available for technical/warranty assistance. We can be reached at 1-800-289-6636 Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
2 found this review helpful
Jan 2, 2020
Faucet Upgrade
High quality, easy to install, and good value. Hardest part is removing the old faucet
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Recommended
1 found this review helpful
Dec 10, 2019
Love my faucets. They look great in my new...
Love my faucets. They look great in my new bathroom remodel.
by
Verified Purchase
Nov 9, 2019
Love the Look
Love the design - beautiful and simple. Love the farmhouse look but still modern
by
Recommended
Customer review from moen.com
Aug 10, 2019
Perfect fit
Glad I purchased these. I didn't read any reviews on it before I purchased, but I knew this two pack was a great deal and I wanted the look and one handle faucet for the bathroom. These were truly the perfect fit for our newly remodeled bathroom.
by
Recommended
1 found this review helpful
Aug 5, 2019
Great looking faucet, but unfortunately, it leaked from inside the faucet where the hoses are con...
Great looking faucet, but unfortunately, it leaked from inside the faucet where the hoses are connected dripping down into the cabinet and from the spout.
by
Response from MoenAug 8, 2019
Hello Customer and thank you for the feedback you posted on the Moen website. We are sorry to hear about your experience with your Moen Hensley Single Hole Single-Handle Bathroom Faucet in Spot Resist Brushed Nickel. What you described is not consistent with the quality we strive to provide. Our product specialists would appreciate the opportunity to work with you to troubleshoot this leak and to find a satisfactory warranty resolution. Please contact us at 1-800-289-6636; we are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.