Hello Mike and thank you for the feedback you posted on the Home Depot website. We are very sorry to hear about the issues you are having with your Moen HydroRoller Massage 3-Spray 7.5 in. Dual Handheld Shower Head with Body Spray in Spot Resist Brushed Nickel. What you are experiencing is not consistent with the quality we strive to provide. As the original purchaser of the Moen HydroRoller Massage 3-Spray 7.5 in. Dual Handheld Shower Head with Body Spray in Spot Resist Brushed Nickel, you can contact Moen directly under the products lifetime limited warranty. Our product specialists will be happy to work with you to find a satisfactory warranty resolution. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.