Hello Stephanie and we are sorry to hear the difficulty you experienced with your Moen Posi-Temp Stop Tube Kit in Chrome. This kit will fit any Posi-Temp valve, the handle for a Posi-Temp valve operates by turning the handle counter clockwise. In the future, you may find it helpful to contact us for product/parts information prior to purchase. We would be able to verify kits needed for your project and make product recommendations best suited for your situation. Do not hesitate to call us at 1-800-289-6636; our business hours are 9:00 a.m. - 5:30 p.m. EST Monday through Friday. We are here to provide support and ensure you will be satisfied with your Moen product.