Hello HomeDepotCustomer and thank you for your interest in Moen products. We are sorry to hear you have not received your Moen Shower Curtain Rings in Brushed Nickel (12-Pack) package. To better answer your question, please contact our HD.com customer service department at 1-800-430-3376 or call your local store, they can either answer your question or transfer you to your local store to answer your specific question. Moen product specialists are available for installation and warranty assistance; please feel free to call us at 1-800-289-6636. We are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.