I have tried to use this USELESS device to measure the temp of coolant hoses, cylinder heads, exhaust pipes excreta only to be DISAPPOINTED. It's the ONLY tool that I have purchased that has COMPLETELY FAILED to get the job done. I WOULDN'T GIVE THIS THING AWAY
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Customer review from milwaukeetool.com
Jun 12, 2023
Would not get again if a new one would do the same
Stopped working after about a month of use have a code that just pops up on the screen as Erc when I pull the trigger and won’t do anything else
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Response from Customer ServiceJun 12, 2023
We are sorry to hear about your experience with your 10:1 Infrared Temp-Gun™. We recommend sending your tool in through one of our warranty options. To view your warranty options, please visit our webpage's "Support" tab. If you can not locate these options or have questions about the options, please email our team at social.media@milwaukeetool.com. Thank you! - Social Team
Customer review from milwaukeetool.com
Jan 17, 2023
Don't buy - doesn't work
I haven't been able to use this product properly because it says "Er C" whenever we pull the trigger.
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Response from Customer CareJan 18, 2023
We are sorry to hear you are experiencing some issues with your 10:1 Infrared Temp-Gun! We recommend sending it to us for repair utilizing our eService portal - http://bit.ly/2cwwBwJ. This allows you to send it to us, free of charge, to be evaluated by Milwaukee technicians! The average turnaround time is about 7-10 business days. You can also have your Temp Gun repaired through your nearest authorized service. You can find your nearest center here - http://bit.ly/2rn6crF. Otherwise, you can always give us a call at 1-800-SAWDUST from 8:00am to 6:00pm CT, Monday-Friday. If you have any other questions or need further assistance, please email our team at social.media@milwaukeetool.com. Thank you! -Social Team
Customer review from milwaukeetool.com
Aug 8, 2022
great and works awsome
the only thing that is important is to make sure the temperature of the gun is the same as the room you are in roughly. If it was in your car and 100 degrees, it will take 15 minutes as a minimum to balance the temp. Once you do that it works great but if you try to use it before then it is way off. Just as a note, all the thermal guns for all manufactures have this issue. Some less than others
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Recommended
Customer review from milwaukeetool.com
Dec 21, 2021
Inaccurate out of the box.
Just pulled this out of the box and tried to read an interior wall. It's winter and I'm in upstate NY with the thermostat set to 70. Temp-gun is reading 80+ out of the box. Can a calibration be performed?
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Response from Customer ServiceJan 5, 2022
Hi, we appreciate your review on the 10:1 Infrared Temp-Gun™. We will send you an email to address your concerns with this product. -Cayla with Milwaukee Tool.
Customer review from milwaukeetool.com
Sep 10, 2020
buy ryobi half the price
milwaukee battery drains daily even while not in use. i have two Ryobi infrared thermometers one is hand held the other for smartphone both work just as well; actually better because who carries a pocket full of 9v batteries around everyday.
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Response from Milwaukee ToolSep 14, 2020
Hello, this is Elise with Milwaukee Tool. Thank you for your review. We would like the opportunity to investigate your feedback further on your thermometer. We value hearing your input on why this product didn’t meet your expectations and how we can improve in the future. Please feel free to contact us directly at socialmedia@milwaukeetool.com so we can get this matter resolved as soon as possible for you. Thank You
1 found this review helpful
Jul 15, 2020
Works perfect, have nice holding temperature feature ether lower or...
Works perfect, have nice holding temperature feature ether lower or higher
Dropped the thing like 100 times and still works like nothing happen to it
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Verified Purchase
Nov 30, 2017
Absolute JUNK. I purchased two Milwaukee 10:1 IR Temp Guns through Home Depot online and when I b...
Absolute JUNK.
I purchased two Milwaukee 10:1 IR Temp Guns through Home Depot online and when I began to use them 12 hours after receiving them I noticed one of them is 30 higher in temperature.
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9 found this review helpful
Mar 23, 2016
Fast and easy to use
This is the Milwaukee IR 10:1 Thermometer. It measures surface temperatures of most all things, and is especially useful during maintenance and repairs of various building systems such as electrical panels, heating and air conditioning systems, water heating systems, plumbing systems and such.
It can also be very helpful with vehicle maintenance such as checking temperatures of cooling systems and hoses.
I tried it out on a variety of objects and used it to test the temperature of heating vents, cooling vents, radiator hoses, interior walls and hot water faucets. It has many more uses.
It is easy to use, very intuitive, well-designed, and has enough features to cover most basic jobs.
This particular unit is a 10:1 meaning the ratio of the distance to the spot you are measuring is 10 to 1. So at 3 feet away the spot you are measuring is 3.6 inches. At 5 feet away, the spot is 6 inches in diameter. The 10:1 unit is better suited to close-up measurements in inches as the ratios work better for inch measurements rather than feet. I would have preferred the 12:1 unit as the ratios work better with that unit in feet.
While I found this thermometer to be very handy and useful, if you are using it in a professional or commercial environment, you may wish to upgrade to the 30:1 unit which gives you much more control of the area you are checking from a further distance. This is most helpful when you are checking temperatures of vents or pipes in high, hard-to-reach areas, and high ceilings.
Overall, a good performer for close-up measuring and smaller jobs. Otherwise, step up to the 30:1 thermometer.
This laser temp-gun works up to 750F,which is more then plenty for most projects. Milwaukee also has other temp-guns with higher temp ranges, but they have a higher price tag too.
The device has many functions, including alarms, which can be helpful for certain projects.
It seems a little on the heavier side, but most people won't use it for hours, so that's not a big deal.
It is drop-proof up to 9 ft, which is always good to know that it is tough an will survive some rough handling on the work sire.
Overall a good product and a good value.
Simple and easy-to-use. Provides a quick, reasonably accurate temperature reading.
This is a simple-to-use IR temperature gun that allows you to take a quick temperature measurement of a particular area without taking a reading of everything else in the area. It has a 10:1 spot ratio, which means that the temperature sensor spot is 1-foot from 10-feet away. If you are nearer or further distance from the sensor spot, the measuring spot is 1/10 the distance to the object, which is important, because it tells you where the temperature measurement is coming from. This temp-gun has 4 user-selectable modes (max, min, avg. and dif.) and operates in Celsius or Fahrenheit degrees from a temperature range of -22F to 752F. This tool is useful for checking the surface for hot or cold spots to identify and locate a problem. The tool is light-weight and comfortable in the hand. The LCD display is large and contrast is excellent with clear and crisp, easy-to-read, digits and symbols from head-on, however the viewing angle could be better with the display fading from view from an angle, especially the horizontal viewing angle. The tool operates on a single 9V battery (included) that installs neatly in the handle. A lanyard or belt clip, typically found on Milwaukee tools, is oddly not a feature of this tool, so you will need to store it in a tool belt during transport around the job site. I definitely can recommend this Milwaukee IR Temp-Gun to users who want a compact, easy to use, and reasonably accurate IR thermometer.
Fails calibration with lab's black body standard. Doesn't look serviceable as manual doesn't have instructions for adjustment. For posterity deviation at room temp is 3 degrees F (non linear). I understand that this is not a precision instrument- but it should conform to factory stated accuracy.
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Response from Customer CareAug 1, 2024
We are sorry to hear about your experience with your 10:1 Infrared Temp-Gun™. Our team will be in contact to gather more details and help assist. Thank you! - Milwaukee Tool Social Team
Customer review from milwaukeetool.com
Jun 19, 2024
Poor Product/Milwaukee needs to recall this tool
I never thought I would have to rate a Milwaukee tool so poorly and to be honest these should be removed from all store shelves. Right out of the box I tested it against other thermometers/temp guns which were all within 2-3 degrees of each other, the Milwaukee on the other hand was 12-14 degrees off, there’s also an issue with the battery draining when not in use.
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Response from Customer CareJun 24, 2024
We appreciate you taking the time to write a review on your 10:1 Infrared Temp-Gun™ and we are sorry to hear about your experience. A member of our team will email you to gather more information and assist. Thank you! - Milwaukee Tool Social Team
Customer review from milwaukeetool.com
Jun 19, 2024
it is not accurate at all
would like to return it
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Response from Milwaukee ToolJun 19, 2024
Hello, we are sorry to hear about your experience with your Laser Temperature Gun. Our team would like to gain more insight into your experience. Can you please reach out to us at social.media@milwaukeetool.com? Thank you! - Milwaukee Tool Social Team
Verified Purchase
Jun 7, 2024
No
I purchased 10 of these for my company. ALL 10 stopped working within 2 months. I know I could send them in to get fixed but 10 dying in under 2 months? Best case, they fix all 10 to work for another 2 months? Terrible. I am going a different route. Shame on you Milwaukee.
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Response from Customer CareJun 7, 2024
Thank you for leaving a review on your Infrared Temp-Gun, and we are sorry to hear about your experience. Our team will be reaching out to you via email shortly to learn more and assist. - Milwaukee Tool social Team
Customer review from milwaukeetool.com
May 9, 2024
Screen went bad after one week
Never checked mine for accuracy. After about a week and only a few uses the screen failed. This product is junk.
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Customer review from milwaukeetool.com
Dec 22, 2023
Milwaukee makes the best tools
IR thermometers are a dime a dozen. Milwaukee’s flavor of thermometer is sturdy in the hand, reads temps quickly and appears to be highly accurate. This is a must have for home maintenance, contracting work and even gardening
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Recommended
Dec 12, 2023
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Verified Purchase
Dec 9, 2023
Eats batteries even when off. Unreliable.
Waste of money. Unit eats 9V batteries. There is even a customer on YouTube that hardwires a disconnect for this tool. Unacceptable product from Milwaukee. Save your money. Not sure if the rechargeable battery version is any better, not willing to give them my money to find out unless they take this back.
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Response from Milwaukee ToolDec 11, 2023
We want to learn more about your experience with your Milwaukee Laser Temperature Gun Infrared 10:1 Thermometer. Could you send our team an email at Social,media@milwaukeetool.com? Thank you - Milwaukee Tool, Social Team
Oct 25, 2023
I would not purchase again
I bought two these for check concrete temps. Out of the both read inaccurate temps and both were 7 degrees different then each other. This not acceptable seeing we certain specs to place the concrete. Also from what I can tell there’s no way to calibrate it either.
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Response from Social TeamOct 26, 2023
The 10:1 Infrared Temp-Gun™Measures surface temperatures -22⁰F to 752⁰F for use in various applications. - Milwaukee Tool, Social Team
Customer review from milwaukeetool.com
Aug 31, 2023
Very useful piece of test equipment.
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Verified Purchase
Jul 29, 2023
Not accurate
Bought 5 all of them read the wrong temperature. Total garbage
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Response from Milwaukee ToolAug 1, 2023
Hi there - Can you send us an email at social.media@milwaukeetool.com? Thank you! - Milwaukee Tool, Social Team
Jul 10, 2023
Overpriced and unreliable
Bought this for hdpe fusion and it worked fine. Put it up and came back to it about 6 months later and it's dead, I've changed the battery and it's still completely unresponsive.
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Response from Customer ServiceJul 12, 2023
Thank you for sharing your experience with 10:1 Infrared Temp-Gun™. All of our hand tools come equipped with a Limited Lifetime Warranty. This covers the repair or replacement of any hand tool that is determined to be defective in material or workmanship. To warranty your hand tool please return the hand tool to an Authorized Service Center, a Milwaukee Factory Service Center, or the distribution partner from which you purchased from. For more information, please visit our website's support tab for more information. Thank you! - Social Team
Customer review from milwaukeetool.com
Jul 6, 2023
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Verified Purchase
Apr 8, 2023
DO NOT BUY
As a general contractor and DIY mechanic I have been impressed with every Milwaukee tool I've purchased - I always purchase the pro versions and they are great so when I needed a good Infrared Temp gun I reached past the green gun and paid double for the 2267-20 - right out of the box it was at least 10 degrees off starting with checking 5 different peoples heads at 89-91 degrees on a 80-degree day - then a transmission that my OBDII scanner said was 113 degrees and the gun read 104, then reading a heat lamp with my wifes cheap temp gun and the 2267-20 there was a 12degree difference - I then put a thermometer on the heat lamp and it measured 2 degrees different than my wifes cheap one but 8 degrees away from the 2267-20 - Come on Milwaukee get it together! This one is going back to the orange box store and I'm getting a yellow one
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Customer review from milwaukeetool.com
Feb 27, 2023
Need Assistance, way out of cal
The unavailability to calibrate this item is disappointing and I would very much appreciate someone from Milwaukee reaching out and instructing/providing me with a manual or procedure to help calibrate this Temp Gun.
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Response from Customer CareFeb 27, 2023
Hello! We recommend sending your Temp-Gun to us for repair utilizing our eService portal - http://bit.ly/2cwwBwJ. This allows you to send it to us, free of charge, to be evaluated by Milwaukee technicians! The average turnaround time is about 7-10 business days. You can also have your 10:1 Infrared Temp-Gun repaired through your nearest authorized service. You can find your nearest center here - http://bit.ly/2rn6crF. Otherwise, you can always give us a call at 1-800-SAWDUST from 8:00am to 6:00pm CT, Monday-Friday. If you have any other questions, please feel free to email us at social.media@milwaukeetool.com. Thank you! -Milwaukee Tool Social Team
Customer review from milwaukeetool.com
Feb 8, 2023
I would not buy this
Temp Gun is way out of calibration right out of the box. The unit is reading 8-11 degrees higher than what it should. I verified this with a calibrated fluke IR gun, there is no way to calibrate this unit.
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Response from Customer CareFeb 9, 2023
We are sorry to hear you are experiencing some issues with your Temp-Gun! We recommend sending it to us for repair utilizing our eService portal - http://bit.ly/2cwwBwJ. This allows you to send it to us, free of charge, to be evaluated by Milwaukee technicians! The average turnaround time is about 7-10 business days. You can also have your battery repaired through your nearest authorized service. You can find your nearest center here - http://bit.ly/2rn6crF. Otherwise, you can always give us a call at 1-800-SAWDUST from 8:00am to 6:00pm CT, Monday-Friday. If you have any other questions, you can also email our team at social.media@milwaukeetool.com. Thank you! -Social Team
Customer review from milwaukeetool.com
Jan 4, 2023
Inaccurate out of the box
Great build quality, but the temperature is way off. I use tools in my job, so an inaccurate temp-gun is un-acceptable. Temperature reading is off by approximately 10 degrees F. Please provide calibration documentation.
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Response from Customer CareJan 5, 2023
Hello- We recommend sending your 10:1 Infrared Temp-Gun™ to us for repair utilizing our eService portal - http://bit.ly/2cwwBwJ. This allows you to send it to us, free of charge, to be evaluated by Milwaukee technicians! The average turnaround time is about 7-10 business days. You can also have your Temp Gun repaired through your nearest authorized service. You can find your nearest center here - http://bit.ly/2rn6crF. Otherwise, you can always give us a call at 1-800-SAWDUST from 8:00am to 6:00pm CT, Monday-Friday. If you have any questions, please email our team at social.media@milwaukeetool.com, so we can best assist! Thank you! -Social Team
Customer review from milwaukeetool.com
Dec 1, 2022
Poor quality electronics. Does not work properly.
This infrared thermometer does not work. This isbthe worst quality milwuakee tool I have purchased. It is WAY off on its readings. I read somewhere that it should be allowed to reach ambient air temp by setting out for 5 to 30 minutes. Unfortunately the only time I need this is when things are beginning to fall below freezing. The device does not work in these Temps. It will flash ER or something like that (as I recall). And will not display a temp. Summary: useless tool.