Hello HomeDepotCustomer, this is Roland. Thank you for your purchase and feedback.
I was sorry to hear that you were not completely satisfied with our product, and I want to make sure that we address all your concerns.
Please feel free to call us at 800-913-8999 if you would need further assistance. Thank you for your valuable feedback and we look forward hearing from you. Thank you again from all of us at The Grill Services!