We're sorry to read about your disappointment with Ortho Home Defense Insect Killer For Indoor & Perimeter2 (with Comfort Wand) and appreciate your feedback.
If you find that the wand no longer sprays the product, and you no longer hear the motor running in the wand, it could indicate that the batteries need replacing. If, after changing the batteries, the motor still does not run, then it can be a sign that there is something wrong with the wand itself and it will need to be replaced. If the motor still runs, then the wand may need to be re-primed by placing the bottle above the wand and spraying for about 30 seconds.
We want you to be confident in our products. For this reason, we offer a product guarantee to our consumers. At your earliest convenience, please reach out to us at 877-220-3089 if we can further assist.