Hello CH,
We’re sorry to hear about your experience with your new purchase. As the original owner, your Pfister faucet is backed by a lifetime warranty. We put tremendous value on our consumers' experience with their faucet, from initial purchase to installation, to support when needed. If you need any assistance with your product, please know that our Support Team is here and more than happy to assist you at 1-800-732-8238.
Thank you,
Pfister