I did not get the right plant. The plat I got started to yellow and most of the leaves fall off. I had been busy with the holiday to have time to report about it. I am sending you the picture of the plant 2 days after i got it. Currently theres only 3 leaves left. I doesn’t look healthy and doesn’t look like a Xanadu either.
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Response from EvergraceJan 14, 2021
Dear Customer, We apologize for your experience with this plant. We really strive for excellent customer service and quality. I am sorry your plant arrived in such bad conditions and did not meet your expectations. Please let us know how we may further assist you in this matter. Kindly email us at info@evergraceorchids.com with your Customer Order number or Purchase Order number and a picture of your plant. The Home Depot is focused on ensuring complete customer satisfaction. As the grower, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems were encountered, we want to get involved and resolve the difficulties the best we can. I am very hopeful to hear from you and help you resolve the difficulties you’ve experienced. Thank you!
Verified Purchase
1 found this review helpful
Sep 29, 2020
Not Rooted
Everything looked great when I received the plant. I noticed it had some fungus gnats so I went ahead and tried repotting it in a new pot with a fresh layer of soil only at the top. When repotting the plant, I was surprised at how easy and fast it came out of its pot. Of course, the plant had NO roots. It seemed as if the seller had made a cutting, stuck it into soil and shipped it to me. The plant has not grown nor improved in any way... I am trying to root it in perlite but might have to switch to water. Anyway, super frustrating.
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Response from EvergraceSep 30, 2020
Dear Customer, We apologize for your experience with this plant. We really strive for excellent customer service and quality. I am sorry your plant arrived in such bad conditions and did not meet your expectations. Please let us know how we may further assist you in this matter. Kindly email us at info@evergraceorchids.com with your Customer Order number or Purchase Order number and a picture of your plant. The Home Depot is focused on ensuring complete customer satisfaction. As the grower, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems were encountered, we want to get involved and resolve the difficulties the best we can. I am very hopeful to hear from you and help you resolve the difficulties you’ve experienced. Thank you!
1 found this review helpful
Sep 26, 2020
VERY PLEASED
Plant arrived before stated. VERY carefully wrapped. Beautiful full plant - much bigger than i expected
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Recommended
Sep 24, 2020
The plant arrived safely and healthy. It was packaged with meticulous care and it did not spill a...
The plant arrived safely and healthy. It was packaged with meticulous care and it did not spill any soil out in the box. Lookong forward to watching my first xanadu grow! Thank you Evergrace, Inc.
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Response from EvergraceSep 25, 2020
Thank you for your feedback! We appreciate it very much!
Recommended
Aug 6, 2020
Arrived over-watered and skewed. Dying now!
It's been 2 weeks since this arrived and the photos show the current state. It arrived with quite a few wilted leaves but I took them out immediately and hoped that the rest of the plant will survive. Transportation can be challenging so I wanted to wait in case it bounced back. But unfortunately, it hasn't. It hardly has 10 leaves on it and a new one dies every day :(
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Response from EvergraceAug 27, 2020
Dear Customer, We apologize for your experience with this plant. We really strive for excellent customer service and quality. I am sorry your plant arrived in such bad conditions and did not meet your expectations. Please let us know how we may further assist you in this matter. Kindly email us at info@evergraceorchids.com with your Customer Order number or Purchase Order number and a picture of your plant. The Home Depot is focused on ensuring complete customer satisfaction. As the grower, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems were encountered, we want to get involved and resolve the difficulties the best we can. I am very hopeful to hear from you and help you resolve the difficulties you’ve experienced. Thank you!
1 found this review helpful
Jun 10, 2020
Absolutely gorgeous plant! It was so much larger too than expected! Very happy customer!
Absolutely gorgeous plant! It was so much larger too than expected! Very happy customer!
by
Verified Purchase
Recommended
May 30, 2020
It's a awesome plant I think I just ordered at the wrong time it came with most leaves melted but...
It's a awesome plant I think I just ordered at the wrong time it came with most leaves melted but I think I can get it to come back strong
by
Verified Purchase
Recommended
May 29, 2020
The plant is beautiful and healthy. There are a ton of stems in it so it could be easily split if...
The plant is beautiful and healthy. There are a ton of stems in it so it could be easily split if you wanted to make more than one planter.
by
Verified Purchase
Recommended
May 23, 2020
Poor quality
Brown and yellowed leaves, definately wouldn’t have chosen if i saw it in the store. Dissappointed!
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Response from EvergraceJun 5, 2020
Dear Customer, We apologize for your experience with this plant. We really strive for excellent customer service and quality. I am sorry your plant arrived in such bad conditions. Please let us know if you would like a replacement plant. Kindly email us at mgolburgh@evergraceorchids.com with your Customer Order number or Purchase Order number and a picture of your plant. The Home Depot is focused on ensuring complete customer satisfaction. As the grower, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems were encountered, we want to get involved and resolve the difficulties the best we can. I am very hopeful to hear from you and help you resolve the difficulties you’ve experienced. Thank you!
May 13, 2020
Was not happy with the plant.
Was not happy with the plant.
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Response from EvergraceMay 18, 2020
Hello, I am so sorry to hear about your plant. Home Depot is focused on ensuring complete customer satisfaction. As the grower, we are very interested in supplying consumers with a quality product that meets the customer's expectations. Anytime we hear about problems encountered with our plants, we want to get involved and resolve the difficulties the best we can. We are saddened that your plant arrived in such bad conditions. We would like to reship your order at no cost to you. Kindly email us at mgolburgh@evergraceorchids.com with your Customer Order number or Purchase Order number and a picture of the plant and we will send you a replacement order. We look forward to hearing from you soon.
May 11, 2020
Arrived fast and in great condition
Plant arrived in great condition with no broken stems or leaves. The plant I received measures 16 inches high and 25 inches across and it came with a support stake and fertilizer. I never received a shipping confirmation or tracking number, but it arrived about a week after ordering.
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Recommended
1 found this review helpful
May 5, 2020
Diseased plant
I ordered 5 different plants from Home Depot, coming from various nurseries. They all came package very well. All of my plants except this one were healthy. This plant looked okay at first. After 2 days, I noticed a lot of little brown, rotten spots on the plant leaves. The spots spread drastically with each passing day and every day I was finding more and more affected leaves. I would not buy plants from the particular nursery that this plant comes from.
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Response from EvergraceMay 18, 2020
Hi Sam, I am so sorry to hear about your plant. Home Depot is focused on ensuring complete customer satisfaction. As the grower, we are very interested in supplying consumers with a quality product that meets the customer's expectations. Anytime we hear about problems encountered with our plants, we want to get involved and resolve the difficulties the best we can. We are saddened that your plant arrived in such bad conditions. We would like to reship your order at no cost to you. Kindly email us at mgolburgh@evergraceorchids.com with your Customer Order number or Purchase Order number and a picture of the plant and we will send you a replacement order. We look forward to hearing from you soon.
Apr 29, 2020
Worst purchase ever
*Be forewarned, Home Depot is not responsible how your product is packaged or delivered. That being said, I repotted what was left. I like the shape of the leaves.
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Response from EvergraceMay 18, 2020
Hi Cathy, I am so sorry to hear about your plant. Home Depot is focused on ensuring complete customer satisfaction. As the grower, we are very interested in supplying consumers with a quality product that meets the customer's expectations. Anytime we hear about problems encountered with our plants, we want to get involved and resolve the difficulties the best we can. We are saddened that your plant arrived in such bad conditions. We would like to reship your order at no cost to you. Kindly email us at mgolburgh@evergraceorchids.com with your Customer Order number or Purchase Order number and a picture of the plant and we will send you a replacement order. We look forward to hearing from you soon.
Mar 31, 2020
Healthy plants
I ordered two and they both came looking healthy. The shipping was quick.
by
Recommended
2 found this review helpful
Oct 11, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Apr 10, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Apr 2, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Apr 1, 2021
My plant is so happy! I was so surprised, I've never seen a plant shipped with so much care. The ...
My plant is so happy! I was so surprised, I've never seen a plant shipped with so much care. The way it was wrapped so carefully with very little lost of soil. I've had the plant for about a month. It's very hardy with new leaves sprouting taller than the the older ones. It's exceeded my expectations.
by
Verified Purchase
Recommended
Apr 1, 2021
Very full plant! It arrived it great conditions!...
Very full plant! It arrived it great conditions!
by
Verified Purchase
Mar 31, 2021
She had bugs and most of her leaves were yellowing....
She had bugs and most of her leaves were yellowing.
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Response from EvergraceMar 31, 2021
Dear Customer, We apologize for your experience with this plant. We really strive for excellent customer service and quality. I am sorry your plant arrived in such bad conditions and did not meet your expectations. Please let us know how we may further assist you in this matter. Kindly email us at info@evergraceorchids.com with your Customer Order number or Purchase Order number and a picture of your plant. The Home Depot is focused on ensuring complete customer satisfaction. As the grower, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems were encountered, we want to get involved and resolve the difficulties the best we can. I am very hopeful to hear from you and help you resolve the difficulties you’ve experienced. Thank you!
Verified Purchase
Mar 18, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Feb 20, 2021
It arrived with frost burn on some of the the...
It arrived with frost burn on some of the the leaves and I was hoping that the others will be ok but they are all turning yellow dispite the best of care . My excitement with this plant has turned to great disappointment.
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Response from EvergraceMar 12, 2021
Dear Customer, We apologize for your experience with this plant. We really strive for excellent customer service and quality. I am sorry your plant arrived in such bad conditions and did not meet your expectations. Please let us know how we may further assist you in this matter. Kindly email us at info@evergraceorchids.com with your Customer Order number or Purchase Order number and a picture of your plant. The Home Depot is focused on ensuring complete customer satisfaction. As the grower, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems were encountered, we want to get involved and resolve the difficulties the best we can. I am very hopeful to hear from you and help you resolve the difficulties you’ve experienced. Thank you!
Verified Purchase
Feb 18, 2021
It came with a virus and killed two of my...
It came with a virus and killed two of my plants and died within two weeks.
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Response from EvergraceMar 12, 2021
Dear Customer, We apologize for your experience with this plant. We really strive for excellent customer service and quality. I am sorry your plant arrived in such bad conditions and did not meet your expectations. Please let us know how we may further assist you in this matter. Kindly email us at info@evergraceorchids.com with your Customer Order number or Purchase Order number and a picture of your plant. The Home Depot is focused on ensuring complete customer satisfaction. As the grower, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems were encountered, we want to get involved and resolve the difficulties the best we can. I am very hopeful to hear from you and help you resolve the difficulties you’ve experienced. Thank you!
Verified Purchase
Feb 18, 2021
Trying to save its trying to survive...
Trying to save its trying to survive
by
Verified Purchase
Feb 17, 2021
Was really droopy when it arrived. has lost some...
Was really droopy when it arrived. has lost some leaves but seem to be better.
I love the xanadu and keep a close eye on it.
by
Verified Purchase
Jan 28, 2021
Unfortunately this plant showed up a little unhealthy. I ended...
Unfortunately this plant showed up a little unhealthy. I ended up returning it to the store. I really wanted this one so I was pretty sad.
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Response from EvergraceFeb 3, 2021
Dear Customer, We apologize for your experience with this plant. We really strive for excellent customer service and quality. I am sorry your plant arrived in such bad conditions and did not meet your expectations. Please let us know how we may further assist you in this matter. Kindly email us at info@evergraceorchids.com with your Customer Order number or Purchase Order number and a picture of your plant. The Home Depot is focused on ensuring complete customer satisfaction. As the grower, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems were encountered, we want to get involved and resolve the difficulties the best we can. I am very hopeful to hear from you and help you resolve the difficulties you’ve experienced. Thank you!
Verified Purchase
Jan 10, 2021
Plant came in healthy and in perfect condition. Happy with...
Plant came in healthy and in perfect condition. Happy with my purchase
by
Verified Purchase
Jan 10, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Dec 28, 2020
I’ve had this plant for a few months with no new growth. I just realized that it hasn’t grown bec...
I’ve had this plant for a few months with no new growth. I just realized that it hasn’t grown because the top was cut off, most likely for propagation. Unfortunately, I realized this way too late. If you’re thinking of getting this, be sure to check the plant right away!
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Response from EvergraceDec 30, 2020
Dear Customer, We apologize for your experience with this plant. We really strive for excellent customer service and quality. I am sorry your plant arrived in such bad conditions and did not meet your expectations. Please let us know how we may further assist you in this matter. Kindly email us at info@evergraceorchids.com with your Customer Order number or Purchase Order number and a picture of your plant. The Home Depot is focused on ensuring complete customer satisfaction. As the grower, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems were encountered, we want to get involved and resolve the difficulties the best we can. I am very hopeful to hear from you and help you resolve the difficulties you’ve experienced. Thank you!
Dec 14, 2020
Arrived timely was well packed with heat pack she is beautiful.
Arrived timely was well packed with heat pack she is beautiful.