Hello, Connor - We are sorry to learn about your difficult experience with this one-way screw remover/installer set! We recommend referring to the Use and Care Manual at the link below for instructions on how to use this set to remove the screw. We hope this helps! However, if it doesn't, then please feel free to email us directly at Reviews@RYOBItools.com. And thank you for your review!
Use and Care Manual: https://images.thdstatic.com/catalog/pdfImages/62/625f350f-32e7-4a95-b5f0-7b63cb0588d3.pdf