Hello, Homedepotcustomer - We're very sorry that you had an unsatisfactory experience with this product and it ended up being returned. We would have been happy to speak with you about this issue, so we could have tried to turn it around. But we appreciate your taking the time to leave a review. And if you'd like to discuss your experience further, then please feel free to email us anytime at Reviews@RYOBItools.com.