Customer Reviews for Retractable Bug Screen 39 in. x 67 in. Adjustable Width/Height White Aluminum Fiberglass Vertically Retractable Window Insect Screen/Frame Kit

Dear Home Depot Customer,

Thank you for your feedback and your interest in our products. We are authentically grateful for your having given our product an opportunity to perform in your home. We understand your frustration, and regret your inconvenience if our product has not met your expectations.
Our product however can be installed in windy areas and we would like to know more about your specific issue with your application. Our high quality retractable insect screen is designed with a little give so it is flexible and does not tear in the wind and can be installed in windy areas.
We regret your disappointment as we have worked hard over our 40 years in business, installing our retractable insect screens worldwide to achieve 100% customer satisfaction. Please contact our customer service at telephone 407-982-4744 or customerservice@retractablebugscreen.com, we would like an opportunity to make this right for you.
Our product can be installed in both normal windy areas and windy areas with unusually strong winds. However for areas with unusually strong winds some homeowners consider an internal installation inside the window jamb area closest to the inside wall of the home; so the window can be closed during periods of unusually high winds. Let me explain below:
Usually where to install the screen depends on consumer preference or space restrictions within the window jamb. Our product in normal wind conditions can be easily installed in 4 ways indicated below.
However in very very unusually high wind conditions, consumers might prefer installing the retractable insect screen internally as indicated in section 1 and 2 below.
INTERNAL INSTALLATION:
1. In the interior of the home inside the window jamb, with the retractable insect screen first element in the window jamb from the perspective of someone inside the home looking out the window and the window pane second in the window jamb. That is to say the insect screen is installed first within the window jamb, in front of the existing window.
2. Frontally; onto the internal wall adjacent to the window opening. So the header of the retractable insect screen is installed on the internal (wall on inside of the home) wall next to the window opening. For this frontal installation there is a frontal component that holds the retractable insect screen header installed on both the right and left sides of the wall next to the window opening. (This installation is helpful in situations where there is not enough space in the window jamb for both the window pane and the insect screen. (You will need about 1.8 inches of available space in your window jamb to fit our retractable insect screen.

EXTERNAL INSTALLATION:
3. External to the home (inside the window jamb but with window pane first element in the window jamb from the perspective of someone inside the home looking out the window and the insect screen second in the window jamb. That is to say the insect screen is installed second within the window jamb, in back of the existing window. (Assuming front of window faces inside the home and back of window faces outside the home.) So insect screen is essentially outside in this installation.
4. Frontally; onto the external wall adjacent to the window opening. So the header of the retractable insect screen is installed on the external (wall of the outside of the home) wall next to the window opening. For this frontal installation there is a frontal component that holds the retractable insect screen header installed on both the right and left sides of the wall next to the window opening. (This installation is helpful in situations where there is not enough space in the window jamb for both the window pane and the insect screen. (You will need about 1.8 inches of available space in your window jamb to fit our retractable insect screen.

We appreciated your feedback and look forward to the opportunity to make it right for you.

Sincere Regards,
RetractableBugScreen TM Customer Service.

Dear Sam,

Thank you for taking the time out of a busy time, to share your feedback about our product.

We are grateful that our hard work is appreciated. We strive to provide the highest quality material, innovations and beautiful Italian design at the best prices; in our RetractableBugScreen TM insect screen and frame kits. Thank you for noticing. With gratitude.. the RetractableBugScreen TM team.

Dear Les, Thank you for taking the time to give us your feedback. We are disappointed to not have been able to satisfy you as a customer. We would like to make it right for you. We have been in business for over 40 years and have insect screen installations worldwide and enjoy a less than 1% return rate because we design our screens to standards of excellence. Our products comply with stringent European Union standards. Our product's durability is proven in many installations around the world where after 20 years our retractable insect screens are still holding strong. We strive at all levels of our company; from the frontlines of the company to the president of the company to achieve 100% customer satisfaction. We have worked very hard in our over 40 years in business to ensure customer satisfaction. We pride ourselves on our high quality workmanship and premium materials. Our dedication is rewarded by many installations of our screens which after two decades are still solidly intact and well serving the families that protect their homes with retractable insect screens. It is important to follow installation instructions and ensure that the side channel or frame of our RetractableBugScreen TM insect screen kit is well secured to the window jamb to maximize the screen's durability. With secure adherence to the window jamb the insect screen can withstand strong winds. We have demonstrated our committment to customer satisfaction by pioneering innovation in insect screen manufacturing since 1979, manufacturing our screens with premium material, putting our screens through rigorous quality control and user testing our instructions with do it yourself users so as to be able to answer as many potential questions our users might have and so as to help users avoid as many user assembly challenges as possible. In our over 40 years in business we have experienced a less than 1% return rate due to our serious commitment to quality. Additionally we exceed industry warranty standards by having a 2 year warranty on our RetractableBugScreen TM insect screen kit. We also offer a limited lifetime warranty, as you might have noted in the manual that came with our product. We would welcome you contacting our customer service at customerservice@retractablebugscreen.com or at telephone number:1-407-982-4744 to process a return or to answer any questions you might have. We are committed to 100% customer satisfaction and want to make things right with customers who are unsatisified. Sincere Regards, RetractableBugScreen TM customer service.

Dear Chris,

Thank you for the time your feedback. We sincerely regret the inconvenience you have experienced. We are disappointed that you are not happy with the product. We have been manufacturing this product for over 40 years and are pioneers in the retractable insect screen space. In our long history we have had a verified less than 1% return rate. We work hard to talk to our customers, get feedback and improve our product where it can be more responsive to customer needs. Please contact our customer service at customerservice@retractablebugscreen.com and we will make this right for you. With regards to your experience with our product, our product is designed with some give so when people, children or pets run into the screen they will not be hurt, however the give is relatively taut. We have installations of our product throughout the world and many installations with decades of being in place, it is not usual that light winds should cause the sides to get blown out of their track. If the installation instructions are carefully followed, and the screen is cut with as per the instructions with the temporary cap in place it will install and retract and close tautly. If by accident the temporary cap is removed when cutting the screen, then the installation will not be as taut. However this issue can be resolved as the screen mechanism in the screen header can be recalibrated. Please contact our customer service for assistance, we would welcome the opportunity to make this right for you. We strive hard for 100% customer satisfaction and if our customers are not satisfied, we want to make it right. Sincere Regards, RetractableBugScreen TM Customer Service.

Hi Ben, We are so sorry to hear you struggled with the installation. We regret the negative experience you had. We strive for 100% customer satisfaction and are disappointed we have not lived up to your standards. We have been in business for over 40 years and have less than 1% return rate, as we work very hard to make a retractable insect screen durable and easy to install. Our video installation video is a true video of the entire installation. Our instruction manual was user tested with people who had never done handy work before so as to troubleshoot all the difficulties, that might present themselves. It is helpful to watch the video and then to read through the instruction manual to pick up details seen in the video. We would like to make this right by you. Please contact our customer service at 407-982-4744 to let us know how we can make this right for you or with any questions. Kind Regards, RetractableBugScreen TM

Thank you very much for taking the time to provide our positive feedback. We work very hard striving for complete customer satisfaction. And we deeply appreciate your letting us know you were pleased with our product and work.

Our product is a high quality, excellently engineered product that will last for years and years and update your windows as well as provide insect protection which does not impede your views. As you may note if you have done price comparisons our product is about 50% less expensive than competitive products. We diligently undertook comprehensive user testing to designe our instructions so as to be able to provide our customers with the best step by step guidance to installing our product successfully and realizing you do not need to be handy to achieve an updated window with state of the art retractable insect screen protection. Thank you again for taking the time to share your experience with our product. KInd Regards, RetractalbeBugScreenTM

Dear AJW,

Thank you for taking the time to provide your feedback. Thank you for noting that our product works well and looks great. We deeply regret your frustration with the length of our instructions and the effort you had to expend to install our product, we will include your feedback in the review and edit of instruction manuals. Please note that our instruction manuals are studied and written to maximize installation success.

In order to ensure all of our customers beginner Do It Yourselfers or experts achieved a successful installation we user tested the installation process and instructions with consumers who were not handy as well as with handy do it yourselfers. This allowed us to see what kind of information complete beginners and experts would need to successfully complete the installation. The 23 pages of instructions in the manual are there to allow page space for the many detailed pictures that allow installers to see step by step what needs to be done, what needs to be avoided, what alternatives can be used for custom or special circumstance, etc. Please note we have live representative customer care available 6 days a week including Saturdays, to answer questions and that we regularly update our instructions and videos to reflect customer feedback and user testing which allows us to progressively improve our customer's experience and ease of installation.

We strive for complete customer satisfaction. Our product is a high quality, excellently engineered product that will last for years and years and update your windows as well as provide insect protection which does not impede your views. As you may note if you have done price comparisons our product is about 50% less expensive than competitive products. However we understand the first installation needs to be guided and we strive to do that with user tested instructions. Thank you again for your feedback we will integrate it into future versions of our instructions and videos.

Sincere Regards,

RetractableBugScreenTM

Dear Robert,

Thank you for taking the time to provide your feedback. Thank you for noting that you are very happy with the results. In our user installation focus groups we often find users wanting to do more handy projects after not having been handy before bug suddenly achieving great success with what at first seems a somewhat challenging project. Many customers enjoy how our product updates their windows, works well and looks great.

We deeply regret your frustration with the length of our instructions and the effort you had to expend to install our product, we will include your feedback in the review and edit of instruction manuals. Please note that our instruction manuals are studied and written to maximize installation success. In order to ensure all of our customers beginner Do It Yourselfers or experts achieved a successful installation we user tested the installation process and instructions with consumers who were not handy as well as with handy do it yourselfers. This allowed us to see what kind of information complete beginners and experts would need to successfully complete the installation. The 23 pages of instructions in the manual are there to allow page space for the many detailed pictures that allow installers to see step by step what needs to be done, what needs to be avoided, what alternatives can be used for custom or special circumstance, etc. Please note we have live representative customer care available 6 days a week including Saturdays, to answer questions and that we regularly update our instructions and videos to reflect customer feedback and user testing which allows us to progressively improve our customer's experience and ease of installation. We strive for complete customer satisfaction. Our product is a high quality, excellently engineered product that will last for years and years and update your windows as well as provide insect protection which does not impede your views. As you may note if you have done price comparisons our product is about 50% less expensive than competitive products. However we understand the first installation needs to be guided and we strive to do that with user tested instructions.

With regards to no se em option , we build our screens with a fine screen and brushstrip at bottom of screen to keep out maximum insects. We constantly seek to improve, so will stud no see em options.

Thank you again for your feedback we will integrate it into future versions of our instructions and videos. Sincere Regards, RetractableBugScreenTM

Dear Cabinscreenguy,

We regret the inconvenience to you and want to make it right for you. Please note that we have been in business for over 40 years and have less than a 1% return rate. We work hard to provide a quality product at the best price for value in the market place. The large size covers 73 inches of expanse, for a retractable insect screen to achieve this safely, there must be a little give in the screen. It is natural that in very high winds there will be some give, otherwise the screen would tear. Fixed screens are tighter, but do not have the benefit of retracting. Our wide screens retract and give insect protection when pulled down. Please note that if you want the screen tighter, nonetheless it can be adjusted for greater tightness. Please contact customer service directly at their phone line 407-982-4744 for prompt response and a link to a video that will show you how to tighten the screen if you wish to. We look forward to making this right for you. Sincere Regards, RetractableBugScreen TM

Dear Mike,

We regret the inconvenience you have had with our product. We have been in business for over 40 years and have less than a 1% return rate, because of the quality of our product. We use premium materials for both the aluminium frame of our kit and the insect screen. Please note that the screen retraction is effected by pushing your fingers down towards the sill and then pushing knuckles forward toward the screen. Please feel free to call our customer service line at 407-982-4744 should you require further service. Sincerely, RetractableBugScreen TM

Dear SJC,

Thank you for your helpful review of our product. We work hard to achieve 100% customer satisfaction and are very pleased and grateful you took the time to review our product. Thank you for your interest in our products and support of our product quality. Sincere Thanks, RetractableBugScreenTM Customer Service.

Dear HD Customer.

Thank you so much for your review. We have worked hard for over 40 years, pioneering DIY retractable insect screens and iteratively improving them to ensure we achieve full customer satisfaction. You can rest assured your screen will last it is made of premium materials in Italy where craftsmanship and quality control are an art form. We have installations of our product which have lasted 20 years and going strong. Thank you for taking the time to review our product. Sincere Regards, RetractableBugScreen TM Customerservice.

Dear Tystick, We are disappointed to not have met your satisfaction. We have been in business for over 40 years and have a less than 1% return rate. Many of our customers are repeat buyers of our product because of the high quality of our products, our clients often comment on the quality and value of our products. We use both premium aluminum for our product frame and high quality premium insect screen for our product insect screen. Additionally, our insect screen is anti-mold and anti-bacterial. We have screen installations which are still going strong after 20 years of installation. All this to say that we work hard to provide our customers the best product and quality and stand behind our product. Please contact us directly at customerservice@retractablebugscreen.com as we would like to make this right for you. Sincerely, RetractableBugScreen TM Customer Service.

Dear Collett. We fully stand behind our product and guarantee your satisfaction. Please contact us at customerservice@retractablebugscreen.com. We will be happy to process a return if you are not 100% satisfied with our product. We regret your negative experience with our product. We have been in business for over 40 years and we have less than 1% return rate because of the premium materials we use to assure a high quality product. Our product is 100% made in Italy and hand finished. We strive for complete customer satisfaction and support our commitment to quality by using premium materials including high quality durable aluminum for the frame, with an easy to clean powder aluminum finish. Our screens are made of high quality fiberglass. Additionally our patented screens have a natural non toxic treatment that prevents mold and bacteria from growing on the screens leaving the screens clean. We have clients who have had our product last in their window and door openings for over 20 years. The screens are designed to the highest safety standards. So they are expressly designed to be flexible if a child, elderly person or pet falls into or pushes the screen it will give a little rather than hurt the child, person or pet. With regards to the reported slowness of retraction, the screen is designed to retract safely. However if your retraction is uncommonly slow, please all our customer service for assistance at 407-984-4744 or contact us at customerservice@retractablebugscreen.com. Thank you for your feedback we regret the negative experience you have had and want to make it right. Sincerely, Retractablebugscreen Inc.

Dear Nubianqueen10. Thank you so much for your feedback on our product. We work hard to achieve high customer satisfaction and appreciate knowing we achieve that.

Please send us pictures at customerservice@retractablebugscreen.com, we love to see them and can provide you with information regarding thank you discounts we give to clients who send us pictures. Sincere Regards,

Dear Homebuilder, Thank you so much for your feedback on our product. We work hard to achieve high customer satisfaction and appreciate knowing we achieve that.

Please send us pictures at customerservice@retractablebugscreen.com, we love to see them and can provide you with information regarding thank you discounts we give to clients who send us pictures. Sincere Regards,